Which satellite internet access packages are available?

We offer a choice of two different packages to suit different needs and number of devices (smartphones, tablets, laptops, etc.). They are all available either per day or, at a reduced rate, for your entire cruise.

What is satellite internet access and how does it work?

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity onboard is provided by links between the ship and communications satellites in orbit far above the Earth.

Why is satellite internet access slower than a normal connection on land?

Your internet data needs to travel vast distances between the ship’s antenna and the nearest satellite, and it needs an unobstructed line of sight between them. A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. This interference can result in slow response times or even the system becoming unresponsive.

When is the best/worst time to use satellite internet access?

The peak use periods for internet use on board tend to be first thing in the morning or when large numbers of guests return from shore excursions. During these periods, congestion can make internet access slower, just as it would on land. It is therefore best to avoid these periods if possible.

Where is satellite internet access available on board?

Satellite Internet Access is available in all public areas of the ship and in most staterooms, including all MSC Yacht Club Suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).

Does the package cover the entire cruise?

Yes, all packages have no data limits. You will have 24hrs access.

Can I change from one package to another?

Yes, it is possible to change from a "per day" to a "per cruise" package. You can also upgrade to a more comprehensive package either for a single day or for the duration of the cruise. If you purchase a "per cruise" package and subsequently choose to upgrade to a more comprehensive package for a single day, you will revert to your original profile once the 24-hour upgrade period has expired.

Is it possible to change devices once activated?

No, if you activate a device, this device cannot be changed.

How can I activate the devices once on board?

Once onboard register on the MSC Captive portal with the first device you want to use. Once registered you will automatically be directed to the activation page. Click on the START button and the device used will be registered. To register additional devices, log in with the other devices using the user name and password created during registration.

What is the main difference between Browse and Browse & Stream packages?

With the Browse & Stream package, it is possible to use video calls, stream music, and videos. Those cannot be used with the Browse package.

The package details include an allowance of mb per day/per cruise. what is a mb?

MB stands for 'megabyte', which means 1 million bytes. It is a measure of the amount of information sent or received across an internet connection. For example, one photo upload to social media is approximatley 5MB .

What happens if i use up all the mb allowance included in my package?

If you have purchased a Standard package, a Premium Package or a Chat and Social Package and you use up all the available MB, you can purchase an additional MB allowance, which will allow you to continue accessing the internet

MSC Wi-Fi & Internet Packages

The Sea at its most Connected

Stay connected at sea with our onboard Wi-Fi and share every unforgettable moment of your cruise with loved ones. Choose from our tailored Internet Packages to keep your devices connected throughout your journey. With Browse Cruise Package, you can enjoy effortless connectivity for basic browsing, staying in touch, and checking emails. For a more immersive experience, Browse and Stream Cruise Package lets you unlock the full internet experience with seamless browsing and ultra-smooth streaming of your favorite shows and content. Whether you're staying social, catching up on work, or enjoying entertainment, our packages ensure you’re always connected. Book online to save up to 30% compared to onboard prices.

Browse Cruise Package

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The "Browse Internet Cruise Package" keeps you connected with friends and family all cruise long. Text on messenger services, browse the web and send emails using your devices.

Includes:

Unlimited data
24 hour access
Browse the web
Send and receive emails and images
Chat on messenger apps (e.g. WhatsApp)

Save more on multiple device packages. Book in advance to get a 30% discount vs on board prices.

Please note that with this package it is not possible to view videos or access video or music streaming websites (such as Netflix, Hulu, Amazon Music, YouTube etc.) or video chat.

Browse and Stream Cruise Package

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The "Browse & Stream Cruise Package" keeps you connected with friends and family all cruise long. Text on messenger services, browse the web and send emails using your devices.

Includes:

Unlimited data
24 hour access
Browse the web
Send and receive emails and images
Chat on messenger apps (e.g. WhatsApp)
Video Chat
Stream music and videos
Post video and live stream on social media

Save more on multiple device packages. Book in advance to get a 30% discount vs on board prices.

*Prices shown in the personal area are already discounted.

Check our FAQ section for additional information about our Internet Packages.

Learn more about our Internet Packages

Wi-fi On Board

You can use MSC Wi-Fi to connect to the Internet by connecting with your devices in Public Areas.

Your Devices

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24/7 Internet access means you can stay in touch with the folks at home via your smartphone, tablet or laptop any time you like. Book the internet package that best suits your needs and stay connected!

Available on: all MSC Ships

Type of service: Charges apply

Public Areas

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Stay connected in all public areas using your devices. Service is accessible 24 hours a day.

Available on: all MSC Ships

Type of service: Charges apply

MORE WAYS TO PERSONALIZE YOUR CRUISE

Personalize your cruise experience even more with a Beverage packages, exciting Excursions, pampering Spa Treatments, and Internet Packages that let you stream your favorite movies or shows. Book online and take advantage of pre-boarding prices.