What is satellite internet access and how does it work?
Why is satellite internet access slower than a normal connection on land?
A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. This interference can result in slow response times or even the system becoming unresponsive.
When is the best/worst time to use satellite internet access?
It is therefore best to avoid these periods if possible.
Where is satellite internet access available on board?
Which satellite internet access packages are available?
Ideal for limited internet usage, the “Standard Internet ” package lets you access all social networks and chat APPs, check email and browse the web. Up to 2 devices. internet data amount may vary depending on the lenght of the cruise
Full Internet package, perfect for heavy users or families. This package allows to connect up to 4-device and offers full web browsing, access to all social networks and chat APP and email checking. Internet data amount may vary depending on the lenght of the cruise.
Chat & Social
Get Your Social Notifications during the day. This package allows to connect 1 device to social networks and chat apps - Facebook, Twitter, Instagram, Linkedin, Whatsapp, Snapchat, WeChat, Pinterest, VK, Odnoklassniki, Sinaweibo, Qzone, Line. You can post photos, bu audio and video are not available.
How much does each satellite internet access package cost?
Can I change from one package to another?
Why is satellite internet access more expensive than a normal connection on land?
Is the price for satellite internet access the same on every ship?
Why does my internet connection cut off after [xx] minutes?
When a user is logged on, updates and apps running in the background can increase traffic even when he/she is not actively using the internet. In order to reduce congestion and speed up internet access for active users, the system will automatically disconnect each user after XX minutes.
To avoid being disconnected, you can return to this page before the XX minutes have elapsed and RESET the countdown.
If you are automatically logged out by the system, you can reactivate your connection by simply clicking START.