Safety On Board
That’s because every cruise ship has to be built, equipped and operated in accordance with the strict requirements of the international maritime treaty known as the Safety of Life at Sea (SOLAS) Convention, developed by the International Maritime Organization, the UN agency responsible for shipping.
As a result, for example, all cruise ships must have regularly-checked lifeboats, life rafts and life preservers for every person on board, plus a specified minimum additional capacity.
The ultramodern ships in the MSC Cruises fleet go substantially above and beyond what is required, carrying backup mechanical, navigational and safety provisions. And of course our crews undertake extensive training and refresher training, certification and regular drills for emergency situations, including the evacuation of a ship.
So you can cruise in peace with total peace of mind.
Safety Security and Code of Conduct
In accordance with the international Convention for the Safety Of Life At Sea (SOLAS), you are all required to take part in the emergency drill, where you will learn the correct way to put on your life-jacket and the procedures to follow in the event of an emergency.
Children 0-12 years
If you are travelling with infants or children under the age of 12 years, on embarkation they will be provided with an ID wristband which must be worn for the entire duration of the cruise. In the unlikely event of an emergency while your children are involved in children’s club activities, our staff will escort them to the Children’s Pick-up Area where they will wait for you to arrive and proceed with them to your Muster Station/Assembly Station.
Guests are protected by a comprehensive system of security, such as the MSC Cruises Access Control and Screening System, which requires proof of identity to access with tickets and on a pre-approved list. Also all luggage must pass through strict check-points, cabins are protected by locks and individually equipped with safe boxes, public areas are monitored by cameras, and highly trained Ship Security Officers continuously patrol the ship and are on emergency call 24/7.
Code of conduct
We want every Guest to have a truly enjoyable cruise experience. Therefore, MSC Cruises does not tolerate any behavior affecting the comfort, health, safety, and security of other Guests or our crew. Please refer to the contract conditions for more details on this important policy.
How is Safety on board managed ?
Safety-related regulations and requirements are rigorous – and ships often go substantially above and beyond what is required, for example carrying backup mechanical, navigational and safety provisions.
Ships crews undertake extensive training, certification, drills and scenarios for emergency situations, including the evacuation of a ship.
All cruise ships have lifeboats, life rafts and life preservers for every person on board as well as additional capacity.
When and where are the drills held?
Safety-related regulations and requirements are rigorous – and MSC Cruises' ships often go substantially above and beyond what is required, for example carrying backup mechanical, navigational and safety provisions.
Our ships' crews undertake extensive training, certification, drills and scenarios for emergency situations, including the evacuation of a ship.
All of our cruise ships have lifeboats, life rafts and life preservers for every person on board as well as additional capacity.
Are there any maps or other instructions?
What other enhancements does the line use to ensure safety, i.e. maps showing routes to the nearest lifeboats, etc.?
In addition, a safety video (in Italian and English) is broadcast 24/7 on the in-cabin television system on channel 1.
How is our crew trained to operate the life boats?
B. Emergency instructions
A significant part of Section D is dedicated to management of the lifeboats. All crew members directly in charge of lifeboats receive additional and specific training on how to prepare, lower, pilot and maintain the lifeboats.
How frequently is testing carried out in which the life boats are lowered?
What are the industry regulations on fire safety on board or cruise ships?
These regulations include fire prevention, fire protection and extinguishing systems, crew training and fire emergency response.
Whare measures are in place to prevent fires on board MSC cruises' ships?
Rules and regulations to prevent and to contain smoke and fire are in place and strictly followed on board all MSC cruise ships.
The MSC Cruises’ fleet uses several different systems for the prevention of fire. The main system for prevention is the Consilium System which consists of different types of detectors located throughout the ship and divided by the type of the area to be monitored. This prevention system is supported by Fire Patrol, a patrol operated by on board firemen 24 hours a day, in four hour shifts. The patrol is recorded by a digital system with several points located in various areas of the vessel.
What systems are in place to control fires on board if they do break out?
The main fire fighting system is the Hi-Fog, high-pressure water mist fire protection system, which suppresses and extinguishes fires by discharging a fine water mist at high velocity. The water mist is made by the system when it activates, pushing water at high pressure through specially designed, sprinkler and spray heads.
Does the crew receive fire training?
A fire drill is also carried out on board each MSC Cruises ship every week, in a different area of the ship.
The emergency plan for controlling fire on board MSC Cruises' vessels is executed by our four Fire Patrols, one of which is dedicated to engine room fires, and two cooling teams. All teams are trained and coordinated by the on-board Safety Officer.
Security Guide: How to report a crime on board
To report a missing person or criminal activity during your cruise we recommend to immediately dial tel. 99 for prompt assistance. For a missing U.S. national and serious felonies, as per the Cruise Vessel Security and Safety Act of 2010 (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10.000) the incident must be reported to the F.B.I. as soon as possible and to the U.S. Coast Guard, see the following contact numbers:
|MIAMI||F.B.I. Tel (754) 7032000||U.S.C.G. Tel (305) 5354472||SAN DIEGO||F.B.I. Tel (858) 3201800||U.S.C.G. Tel (619) 2787031|
|SAN JUAN||F.B.I. Tel (787) 7546000||U.S.C.G. Tel (787) 2892041||LOS ANGELES||F.B.I. Tel (310) 4776565||U.S.C.G. Tel (310) 5213801|
|ST THOMAS||F.B.I. Tel (340) 7773363||U.S.C.G. Tel (340) 7763497||SAN FRANCISCO||F.B.I. Tel (310) 4776565||U.S.C.G. Tel (415) 3993547|
|NEW YORK||F.B.I. Tel (212) 3841000||U.S.C.G. Tel (718) 3544037||HONOLULU||F.B.I. Tel (808) 5664300||U.S.C.G. Tel (808) 8422600|
|BOSTON||F.B.I. Tel (857) 3862000||U.S.C.G. Tel (617) 2235757|
There requirements apply in U.S. waters, or on the high seas or in foreign waters if the assailant/victim is a U.S. national.
The nations visited and the vessel’s registry may also impose further requirements. MSC Cruises reserves the right to report any allegation to law enforcements. For incidents in foreign waters/ports, you may contact the closest U.S. Embassy/Consulate:
ANTIGUA, GUADELOUPE, ST LUCIA, ST KITTS, ST VINCENT, BRITISH & U.S. VIRGIN ISLANDS refer to BARBADOS contacts
|ARUBA, BONAIRE, ST MAARTEN||refer to CURACAO in Willemstad||Tel (5999) email@example.com|
|AUSTRALIA||Moonah Place, Yarralumla, ACT 2600||Tel (02) 6214-5600||AskEmbassyCanberra@state.gov|
|BAHAMAS, OCEAN CAY||42 Queen St. Nassau||Tel (242) 322 firstname.lastname@example.org|
|Wildey Park, St Michael B8-14006 W.I.
||Tel (246) 277 4000
|BELIZE||Floral Park Road Belmopan, Cayo||Tel (501) 822 email@example.com|
|BERMUDA||Crown Hill 16 Middle Rd Devonshire||Tel (441) 295 firstname.lastname@example.org|
|COLOMBIA||Carrera 45 No. 248-27 Bogotà, D.C.||Tel (571) 275 email@example.com|
|COSTA RICA||Calle 98 Vía 104, Pavas, San José||Tel (506) firstname.lastname@example.org|
|CUBA||Calzada between L-M Streets, Vedado Havana||Tel (537) 839 email@example.com|
|FIJI (incl. French Polynesia, Tonga)||31 Loftus Street, Suva||Tel (679) 331-4466||SuvaACS@state.gov|
|GRAN CAYMAN||202B Smith Rd 150 George Town||Tel (345) 945 firstname.lastname@example.org|
|GRENADA||Lance Aux Epines St. George's||Tel (1473) 444 email@example.com|
|GUATEMALA||Av. Reforma 7-01, Zona 10, Guatemala Ciudad||Tel (679) firstname.lastname@example.org|
|HONDURAS||Avenida La Paz Tegucigalpa, MDC||Tel (504) 2236 email@example.com|
|JAMAICA||142 Old Hope Road Kingston 6 Jamaica, W.I.||Tel (876) 702 firstname.lastname@example.org|
|MARTINIQUE||Av De Arawaks, 97200 Fort de France||Tel (596) 596 email@example.com|
|MEXICO||Reforma 305 Cuauhtemoc 6500, Mexico City||Tel (55) 5080 2000||ACSMexicoCity@state.gov|
|NEW ZEALAND||29 Fitzherbert Terrace, Thorndon, Wellington 6011||Tel (64) 4 462 firstname.lastname@example.org|
|NICARAGUA||Kilometer 5.5 Carretera Sur, Managua||Tel (505) 2252 email@example.com|
|PANAMA||Building 783, Demetrio Basilio Laka Av Clayton||Tel (507) 317 firstname.lastname@example.org|
|TRINIDAD & TOBAGO||15 Queens Park West, Port of Spain||Tel (868) 622 email@example.com|
|SAMOA||5th Floor, ACC Building, Matafele Apia||Tel (685) 21 436||ApiaConsular@state.gov|
We remind you to report immediately any incident to the Reception – Guest Service to assist you, tel. 99. We trust you experience a safe, enjoyable and secure cruise