Safety on boardPlanning to sail with us soon? Click here to find out more about our enhanced Health & Safety measures and our new, even safer onboard experience.
That’s because every cruise ship has to be built, equipped and operated in accordance with the strict requirements of the international maritime treaty known as the Safety of Life at Sea (SOLAS) Convention, developed by the International Maritime Organization, the UN agency responsible for shipping.
As a result, for example, all cruise ships must have regularly-checked lifeboats, life rafts and life preservers for every person on board, plus a specified minimum additional capacity.
The ultramodern ships in the MSC Cruises fleet go substantially above and beyond what is required, carrying backup mechanical, navigational and safety provisions. And of course our crews undertake extensive training and refresher training, certification and regular drills for emergency situations, including the evacuation of a ship.
So you can cruise in peace with total peace of mind.
Safety Security and Code of Conduct
In accordance with the international Convention for the Safety Of Life At Sea (SOLAS), you are all required to take part in the emergency drill, where you will learn the correct way to put on your life-jacket and the procedures to follow in the event of an emergency.
Children 0-12 years
If you are travelling with infants or children under the age of 12 years, on embarkation they will be provided with an ID wristband which must be worn for the entire duration of the cruise. In the unlikely event of an emergency while your children are involved in children’s club activities, our staff will escort them to the Children’s Pick-up Area where they will wait for you to arrive and proceed with them to your Muster Station/Assembly Station.
Guests are protected by a comprehensive system of security, such as the MSC Cruises Access Control and Screening System, which requires proof of identity to access with tickets and on a pre-approved list. Also all luggage must pass through strict check-points, cabins are protected by locks and individually equipped with safe boxes, public areas are monitored by cameras, and highly trained Ship Security Officers continuously patrol the ship and are on emergency call 24/7.
Code of conduct
We want every Guest to have a truly enjoyable cruise experience. Therefore, MSC Cruises does not tolerate any behavior affecting the comfort, health, safety, and security of other Guests or our crew. Please refer to the contract conditions for more details on this important policy.
How is Safety on board managed ?
Safety-related regulations and requirements are rigorous – and ships often go substantially above and beyond what is required, for example carrying backup mechanical, navigational and safety provisions.
Ships crews undertake extensive training, certification, drills and scenarios for emergency situations, including the evacuation of a ship.
All cruise ships have lifeboats, life rafts and life preservers for every person on board as well as additional capacity.
When and where are the drills held?
Upon embarkation in the main ports, all guests are requested to participate in a one-hour safety drill conducted in the 6 languages.
The Safety drills involve the entire crew and simulate the evacuation procedure, with guests requested to take their respective life jackets from their cabins and go to the assigned Muster Station where they receive additional safety instructions.
In secondary ports, before the ship's departure, a detailed safety briefing is also held for all newly-embarked guests.
The safety briefing is normally held in a dedicated area (usually the theatre or a Muster Station) and does not involve all the crew, being conducted by a group of social hostesses and animators that helps guests to familiarise themselves with the safety equipment and procedures.
The Safety briefings and drills are all fully compliant with the strict SOLAS requirements.
Are there any maps or other instructions?
What other enhancements does the line use to ensure safety, i.e. maps showing routes to the nearest lifeboats, etc.?
In addition, a safety video (in Italian and English) is broadcast 24/7 on the in-cabin television system on channel 1.
How is our crew trained to operate the life boats?
B. Emergency instructions
A significant part of Section D is dedicated to management of the lifeboats. All crew members directly in charge of lifeboats receive additional and specific training on how to prepare, lower, pilot and maintain the lifeboats.
How frequently is testing carried out in which the life boats are lowered?
What are the industry regulations on fire safety on board or cruise ships?
These regulations include fire prevention, fire protection and extinguishing systems, crew training and fire emergency response.
Whare measures are in place to prevent fires on board MSC cruises' ships?
Rules and regulations to prevent and to contain smoke and fire are in place and strictly followed on board all MSC cruise ships.
The MSC Cruises’ fleet uses several different systems for the prevention of fire. The main system for prevention is the Consilium System which consists of different types of detectors located throughout the ship and divided by the type of the area to be monitored. This prevention system is supported by Fire Patrol, a patrol operated by on board firemen 24 hours a day, in four hour shifts. The patrol is recorded by a digital system with several points located in various areas of the vessel.
What systems are in place to control fires on board if they do break out?
The main fire fighting system is the Hi-Fog, high-pressure water mist fire protection system, which suppresses and extinguishes fires by discharging a fine water mist at high velocity. The water mist is made by the system when it activates, pushing water at high pressure through specially designed, sprinkler and spray heads.
Do the crew receive fire training?
A fire drill is also carried out on board each MSC ship every week, in a different area of the ship.
The emergency plan for controlling fire on board MSC vessels is executed by our four Fire Patrols, one of which is dedicated to engine room fires, and two cooling teams. All teams are trained and coordinated by the onboard Safety Officer.
Security Guide: How to report a crime on board
To report a missing person or criminal activity during your cruise we recommend to immediately dial tel. 99 for prompt support. For a missing U.S. national and serious incidents, as per the Cruise Vessel Security and Safety Act of 2010 (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10.000) the incident must be reported to the F.B.I. as soon as possible and to the U.S. Coast Guard, see the following contact numbers:
|BOSTON||F.B.I. (857) 386-2000
||U.S.C.G. (617) 223-5757
||PORTLAND, ME (incl. Bar Harbor)||F.B.I. (857) 386-2000||U.S.C.G. (207) 767-0320|
|CAPE CANAVERAL||F.B.I. (813) 253-1000||U.S.C.G. (904) 714-7558||SAN JUAN||F.B.I. (787) 754-6000||U.S.C.G. (787) 289-2041|
|KEY WEST||F.B.I. (305) 296-3093
||U.S.C.G. (305) 292-8713
||ST THOMAS||F.B.I. (340) 777-3363||U.S.C.G. (340) 776-3497|
|MIAMI||F.B.I. (754) 703-2000
||U.S.C.G. (305) 535-4472
||TAMPA||F.B.I. (813) 253-1000||U.S.C.G. (813) 228-2191|
|NEW YORK||F.B.I. (212) 384-1000||U.S.C.G. (718) 354-4037|
There requirements apply to incidents in U.S. waters, on the high seas or in foreign waters if the assailant/victim is a U.S. national, where the F.B.I. can assert jurisdiction. Each of the nations visited and the vessel’s nation registry may also impose further requirements. MSC Cruises reserves the right to report any criminal allegations to any law enforcement. In addition, for incidents in foreign waters/ports, you may contact the closest U.S. Embassy/Consulate listed below.
Note: ANTIGUA, GUADELOUPE, ST LUCIA, ST KITTS, ST VINCENT, BRITISH & U.S. VIRGIN ISLANDS refer to BARBADOS contacts.
| ARUBA, BONAIRE, ST MAARTEN
|| refer to CURACAO in Willemstad
|BAHAMAS, OCEAN CAY||42 Queen St. Nassau||(242) email@example.com|
|BARBADOS||Wildey Park, St Michael B8-14006 W.I.||(246) 277-4000
|BELIZE||Floral Park Road Belmopan, Cayo||(501) firstname.lastname@example.org|
|BERMUDA||Crown Hill 16 Middle Rd Devonshire||(441) email@example.com|
|CANADA||490 Sussex Drive Ottawa, Ontario K1N 1G8||(613) 238-5335||ottawaACS@state.gov|
|COLOMBIA||Carrera 45 No. 248-27 Bogotà, D.C.||(571) firstname.lastname@example.org|
|COSTA RICA||Calle 98 Vía 104, Pavas, San José||(506) email@example.com|
|DOMINICAN REPUBLIC||Av. Republica de Colombia #57, Santo Domingo||(809) firstname.lastname@example.org|
|GRAND CAYMAN||202B Smith Rd 150 George Town||(345) email@example.com|
|GRENADA||Lance Aux Epines St. George's||(1473) firstname.lastname@example.org|
|HONDURAS||Avenida La Paz Tegucigalpa, MDC||(504) email@example.com|
|JAMAICA||142 Old Hope Road Kingston 6 Jamaica, W.I.||(876) firstname.lastname@example.org|
|MARTINIQUE||Av De Arawaks, 97200 Fort de France||(596) email@example.com|
|MEXICO||Reforma 305 Cuauhtemoc 6500, Mexico City||(55) 5080-2000||ACSMexicoCity@state.gov|
|PANAMA||Building 783, Demetrio Basilio Laka Av Clayton||(507) firstname.lastname@example.org|
|TRINIDAD & TOBAGO||15 Queens Park West, Port of Spain||(868) email@example.com|
We remind you to immediately contact Reception - Guest Service to assist you, tel. 99. We trust you experience a safe, enjoyable and secure cruise.