Our number one priority is keeping our passengers and crew safe and well. We are proud of the excellent healthcare we offer on our ships and, even though COVID-19 is no longer the threat it was, we continue to maintain exemplary hygiene practices. We also have a comprehensive safety management system in place and aim to identify risks so we can act before incidents occur. Our crew play a very important role in making our guest experience a success, and we know how important it is to support their well-being. We provide all the training our people need to do a good job, and support those with high potential who want to grow their careers with us.
The COVID-19 pandemic increased awareness about ways to prevent and control infectious diseases on our ships. Although the threat has largely passed and we are able to lift restrictions, we have chosen to make permanent adjustments to housekeeping and general hygiene as set out in our Health & Safety Protocol. Another permanent change is to our medical facilities: the requirement for testing and treatment onboard during the pandemic means we now have much more comprehensive onboard facilities.
Onboard medical facilities: Each of our cruise ships is host to a state-of-the-art medical centre able to assist both crew and guests, in line with CLIA policies. We employ on-board and shore-side doctors and nurses from many different nationalities, all of whom are certified professionals, available around the clock to treat many ailments directly on board. We are aligned with the American College of Emergency Physicians (ACEP) Health Care Guidelines for Cruise Ship Medical Facilities throughout our fleet. Our onboard teams can manage a spectrum of medical situations ranging from routine general practice cases and medical emergencies to those requiring intensive care. Our medical resources include the ability to perform X-rays, cardiac monitoring, pulmonary ventilation, and medical laboratory devices to assist with the prompt diagnosis and treatment of patients.
Public health and communicable disease control: Most ships in our fleet have a dedicated Public Health Officer (PHO), with others receiving support from travelling PHOs. Their role is to ensure compliance with all MSC public health procedures and the health authority requirements in the jurisdictions in which their ship operates.
Onboard safety & security
The safety and security of our guests and crew is paramount. We have comprehensive systems and checks in place to identify and mitigate hazards and reduce the risk of security breaches
Safety governance: Keeping our crew and guests safe is our top priority and our approach is to identify safety risks so we can act before incidents occur. We have a comprehensive safety management system, compliant with the International Safety Management (ISM) Code and the ISO 45001 Occupational Health and Safety Standard, which ensures that we meet the safety regulations required under the International Maritime Organisation and the Maritime Labour Convention.
Safety training and behaviours: Before any member of our crew is allowed to begin work on a ship, they must complete mandatory safety training. Some of the training is general to all roles, and other modules are role specific. Anyone with responsibility for conducting formal risk assessments is appropriately certified and receives ongoing training.
Onboard security: We have a comprehensive system of security on all our ships which helps to protect our guests and crew. This includes our Access Control Protocol which requires proof of identity to access our vessels, plus security screening using x-ray, metal detectors, and explosives trace detection technology.
Food safety: We prioritise food safety as a key strategic objective, ensuring that every aspect of our food and beverage procurement and service onboard meets sustainable and professional standards.
Onboard safety & security
Crew well-being is so important to us that we have created a new role onboard to ensure that every ship has a dedicated person supporting our crew.
Recruitment of new Learning & Development Managers is now underway and will be completed by the end of 2023. Our larger ships will also have a new HR Engagement Specialist, reporting to the onboard HR Officer, to provide improved HR support to our larger crews. The safeguarding policy and the dedicated Single Point of Contact (SPOC) continue to provide support to vulnerable crew, whether it be an incident onboard, or family issues back home. The SPOC assesses the situation and brings in the necessary personnel, onboard or ashore, to ensure the support needed is provided quickly and appropriately. In 2022, 215 crew were supported through the safeguarding process.
Our previous crew recruitment strategy was to source crew from as few labour markets as possible to streamline the process of recruitment.
As the pandemic eased, we needed to restart operations rapidly just as companies across the industry were doing the same; this resulted in a crew shortage globally.
To improve resilience, we adopted a new strategy in 2022, and now choose to recruit crew from as many countries and regions as possible, including several places where the cruise industry has not historically been a significant employer. As a result, we have significantly increased the geographical spread of our workforce, while also contributing to the diversification of local economies by offering a new or additional source of employment.
sustainability reportsOur sustainability strategy is organized around four key pillars: Planet, People, Place and Procurement.
Browse our Sustainability reports and find out what are our actions and goals to achieve sustainable cruising.