fly & cruise

What is Fly & Cruise?

Fly & Cruise is a program that enables MSC cruise guests to travel stress-free by booking air travel through us. Guests can plan and manage their cruise and flights all in one place and travel with confidence, knowing that MSC's Cruise Consultants are ready to assist with travel issues.

Why should I book Fly & Cruise?

Fly & Cruise offers two important benefits to our guests:

1. Assured arrival. MSC is committed to making your trip as smooth and stress free as possible. If you experience travel difficulties (flight delays, cancellations, etc.), our team will help.
2. 24/7 support. Our support team is available to assist, 24/7, so you can enjoy your vacation.

Who can book Fly & Cruise?

This program is available to guests flying out of our participating airports and cruising out of one of our participating ports. You can book both cruise and flight together, but all flights must be associated with a cruise. Please note, for cruises booked through a travel agent, Air tickets should also be booked through your travel agent.

What departure airports are available?

We currently offer flights out of the following airports:

  • New York (JFK and EWR)
  • Washington, DC (IAD)
  • Miami (MIA)
  • Orlando (MCO)
  • Atlanta (ATL)
  • Los Angeles (LAX)
  • San Francisco (SFO)

What cruise embarkation ports are included in this program?

We are currently offering flights for cruises embarking from the following cities:

  • Barcelona
  • London-Southampton
  • Paris-Le Havre
  • Hamburg
  • Copenhagen
  • Rome-Civitavecchia
  • Milan-Genoa
  • Venice
  • Naples
  • Bari
  • Athens-Piraeus
  • Istanbul
  • Dubai

Do my flights need to coincide exactly with my cruise embarkation and return dates?

MSC allows flights up to 3 days before and after your cruise dates.

How can I book a flight?

You can book by calling 1-877-340-8998, Monday-Friday 8AM – 11PM ET, and Saturday-Sunday, 9AM – 9PM ET. Our specialists are standing by to help you book convenient flights at competitive rates. If you booked your MSC cruise through a travel agent, please call your travel agent to book air tickets.

What if I experience delays or other problems while traveling to my cruise?

Our expert assistance is just a phone call away.

  • During regular business hours (M-F 8am-11pm ET and Sat-Sun 9am-9pm ET): 1-877-665-4655
  • For afterhours assistance (M-F 11pm-4am ET and Sat-Sun 9pm-4am ET): +39 0810 080 8040
  • Need to address schedule gap

Our dedicated support team will do everything in their power to ensure you have a smooth journey and timely arrival. Please note that you are always responsible for arriving air your departure airport on time and with all necessary travel documents.

 

What are the rules for luggage if I book a flight through MSC?

All tickets include at least 1 checked bag, with additional checked bags available for a fee. Please inquire with your airline to confirm any additional luggage allowance.

What happens if my luggage is lost while I am traveling to the ship?

If your bag is lost while traveling to your ship, please inform the Lost Luggage office at your arrival airport. You can also contact our support team (1-877-665-4655) for further assistance. Our dedicated support team can help coordinate with airlines and airports to recover your belongings and deliver them to you onboard ship as quickly as possible.

Does MSC offer transfers between airport and ship?

MSC offers convenient port transfers between airport and ship. Please note that port transfers are only available on the same day as cruise embarkation and return, must be booked ahead of time, and are not included in your airfare.

Can I book 1-way or multi-city air travel with Fly and Cruise?

To provide you with convenient travel options at the best possible rates, MSC currently only allows round trip itineraries.

What airlines are available?

MSC currently partners with [INSERT AIRLINES]

What ticket classes are available?

MSC offers air tickets in various seating classes: coach/economy, premium economy, and business. Please ask our agents about available classes for your chosen flights.

Can I make special requests with my flight (meals, seating, wheelchair assistance, etc)?

If you need to make a special request related to your flight, please contact the airline directly. We will provide you with the necessary reservation ID numbers so that you can get what you need.

Does MSC offer travel insurance?

Yes, MSC offers travel insurance to cover your entire journey. While problems are rare, your peace of mind is our top priority. With that in mind, we encourage passengers to book travel insurance.

What is the refund policy for the airfare?

MSC currently offers non-refundable airfare only.

Can I use frequent flier programs along with a Fly and Cruise booking?

If you wish to add an air reservation to your frequent flier program, please contact your airline directly.

How should I do online flight check-in?

You can check-in directly on your Airline’s website, mobile app, or airport desk, using your booking reference number.