MSC Cruises is sensitive to its guests needs and constantly strives to offer the best service in accordance with all ADA standards. MSC Cruises makes available a portable room kit if requested prior to sailing by completing a special needs form for each guest. An auxiliary aid kit will be provided which includes a visual tactile alert system, door knocker, telephone alert, alarm clock and smoke detector to guests who require them. A TTY (teletypewriter) interfaces with the Guest Services Deck which is on-call 24 hours a day.
Throughout your MSC Cruise you can tune into a dedicated safety channel where a video is televised, in-room, with a sign language interpreter. Captioning, when available through our service provider, is also offered for in-cabin movies.
Upon request, MSC will endeavor to make sign language interpreters available, on all cruises departing from and returning to a U.S. port, for guests who use sign language as their primary means of communication. To ensure interpreting services are available as requested, please provide us with 60 days’ notice before your cruise departure.
MSC Cruises special needs form is available online by visiting, http://www.msccruisesgetforms.com/SpecialRequirements.aspx
If you need general information about accessibility before you cruise, please contact your travel agent or MSC Cruises at 1-877-665-4655 or email MSCExistingReservations@msccruisesusa.com.