Special Health Requirements

MSC Cruises and its staff have always been attentive to the needs of their guests, and constantly strive to offer the best possible service, meeting international accessibility standards

For information on the assistance provided on board and at our port terminals, please consult the sections below. You can also find information related to special needs in the General Booking Conditions, the Conditions of Carriage and in the General Information section.


Special health requirements



    • Can a passenger with visual disabilities travel alone?

      Yes, provided that they are fully independent. Otherwise, they must travel with a caretaker who can provide the necessary assistance or with a properly trained guide dog.

    • Can I travel with my guide dog?

      Properly trained and certified guide dogs are always allowed on board, provided they are in good health and have all the documents required for entering the foreign countries visited during the cruise. The guest will be informed in advance about the kind of accommodation to be provided for the animal, any facilities provided and the procedure for embarking and disembarking. Guests are personally responsible (with the aid of their caretaker, if applicable) for the custody, feeding and general care of the animal.

    • Are there signs for guests with visual disabilities?

      All our ships are fitted with Braille signs in public areas, in elevators and at the entrance to staterooms. There is also a voice system in elevators on the Fantasia and Musica class ships which announces the floor in English.

    • Can a passenger with hearing disabilities travel alone?

      Yes, provided that they have partial hearing disabilities and there is a TDD kit in their stateroom (including light and vibrating devices, a text phone and an analog alarm clock). Otherwise, they must travel with a caretaker. Note: A limited supply of this equipment is available on all ships and must be requested at the time of booking.

    • Can I travel while pregnant?

      Yes, provided you do not reach or exceed the twenty-fourth week of pregnancy during the trip. Regardless of the stage of pregnancy, before going on a cruise it is advisable to consult a doctor who will be able to establish whether the guest is fit to travel.

    • Can I undergo dialysis treatment onboard?

      Peritoneal dialysis may be performed at the on-board Medical Center, if the guest brings all necessary medicines and equipment with him/her. The equipment and machines used for haemodialysis treatment are carried on board certain cruises only. For further information on this service please contact your travel agent or MSC Cruises at 1-877-665-4655.

    • Is MSC Cruises able to provide assistance and entertainment for children with disabilities?

      Children with disabilities have regular access to all onboard services and facilities: although they do not offer a childcare service, entertainment staff are trained to provide a wide range of entertainment aimed specifically at youngsters. All children, including those with disabilities, are assigned to an entertainment area according to their age. If necessary, children or young guests with special needs may be placed in a lower age group (with the prior consent of the parents), or may participate in specific activities, with their parents if necessary. If needed, or in the event of an emergency, the parents will be notified promptly, possibly by using beepers.

    • Are there special menus for those with food allergies/intolerances?

      Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception and/or with the Maître d’Hôtel. 

      MSC Cruises has obtained a certification from Bureau Veritas for the preparation and serving of gluten-free meals worldwide (food code: < 20 ppm*) in the main restaurants of MSC Seaside, MSC Seaview, MSC Meraviglia, MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica.

      On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as biscuits, croissants, sponge cakes and muffins.
      Please check the availability of gluten-free menus at the time of booking.  If informed in advance, onboard staff will also be happy to help guests in choosing their meals to ensure they avoid foods or ingredients which may cause allergic reactions.

      *MSC gluten free menus are suitable for gluten intolerance, but not in case of gluten allergy.

    • Can I bring food and drink on board?

      Food and drink may only be brought on board for health reasons. Otherwise they will be confiscated during check-in and returned at the end of the cruise.

    • Can I bring medication on board?

      Yes. If possible, we recommend bringing them in your carry on items/luggage. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow onboard medical staff to provide assistance in the event of a medical emergency.

    • Can I bring my mobility scooter on board?

      Yes, you can. Scooters must be stored and batteries recharged in your stateroom, which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets) avoiding to connect when using the hairdryer. Keep in mind that the scooter minimizes the available space within your stateroom.   Due to safety considerations, wheelchairs and scooters cannot be stored in the hallways. Your personal scooter should be able to fit in a standard stateroom with a limited entry doorway (58 cm/22.8 in. on MSC Divina and MSC Armonia, 68 cm/26.7 in. on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm/24.4 in. on the others). If your scooter is larger than the dimension reported for your chosen ship, please book a handicapped (H) stateroom or rent a smaller scooter to bring on board. Segways and other similar vehicles cannot be operated onboard. They shall be confiscated and can be taken off the ship to be used while in port. Also please note that the aluminum gangways used if the ramp cannot be operated are less than 80 cm wide.