News

MSC Divina - September 2017 Caribbean Itinerary Updates

9/22/2017

MSC Divina (Update: September 22, 2017)

We are closely monitoring Hurricane Maria and our thoughts and prayers are with the population of the Caribbean islands currently in the path of the storm. MSC Divina’s planned Western Caribbean itinerary embarking this Saturday, September 23 is confirmed and will operate as scheduled. For her Eastern Caribbean itineraries starting on September 30, we will be assessing the situation and the impact on our planned itineraries immediately after the passage of Hurricane Maria. Please continue to check this web page for further updates.






If you have questions about your Future Cruise Certificate or a refund status, please note that we will begin processing these within 21 business days. There is no need to call to claim this offer or request a refund, this will be done automatically. Guests will receive their Future Cruise Certificate via e-mail within 21 business days. We greatly appreciate your patience as we begin to resume normal operations.

September 2 | MSC Divina | 7-nights | Passengers who Disembarked in Miami on Thursday, September 7, 2017:

Guests will receive a refund of the two unused days based on the original cruise fare (cruise portion). In addition, guests will receive a Future Cruise Certificate for 25% discount on the stateroom fare for a future MSC Cruises sailing within 2 years, EXCLUDING sailing dates during Christmas and New Year’s, and itineraries to China and Cuba.

The refund for the two unused days will be provided within 21 business days.

This Future Cruise Certificate for 25% discount can be applied on regular cruise-only (not applicable to Fly & Cruise) fares off the regular promotion at the time of booking. It can be applied to cruises for any number of nights, with few exceptions: this voucher is not valid on MSC World Cruise, sailing dates during Christmas and New Year’s, and itineraries to China and Cuba. It does not have any cash value and is neither transferable nor refundable. It can be combined with MSC Voyagers Club Membership discount and cannot be combined with other offers (such as, Civil Service, Military, etc.).


September 2 | MSC Divina | 7-nights | Passengers who Disembarked Cozumel on September 9 and Miami on September 13:

Guests will receive a Future Cruise Certificate for 25% discount on the stateroom fare for a future MSC Cruises sailing within 2 years, EXCLUDING sailing dates during Christmas and New Year’s, and itineraries to China and Cuba.

This Future Cruise Certificate for 25% discount can be applied on regular cruise-only (not applicable to Fly & Cruise) fares off the regular promotion at the time of booking. It can be applied to cruises for any number of nights, with few exceptions: this voucher is not valid on MSC World Cruise, sailing dates during Christmas and New Year’s, and itineraries to China and Cuba. It does not have any cash value and is neither transferable nor refundable. It can be combined with MSC Voyagers Club Membership discount and cannot be combined with other offers (such as, Civil Service, Military, etc.).


September 9 | MSC Divina | 7-nights | CANCELLED CRUISE:

Guests have the following 2 solutions:

(1) Receive a full refund of the cruise fare and of any services bought with MSC Cruises in connection with this MSC Divina cruise. In addition, guests will receive a Future Cruise Certificate for 25% discount on the stateroom fare for a future MSC Cruises sailing within 2 years, EXCLUDING sailing dates during Christmas and New Year’s, and itineraries to China and Cuba. This voucher may not be applied to the price protected cruise.

OR

(2)
Guests wishing to switch itineraries will be price-protected on any ship and sail date with the same stateroom category and same amount of nights. In addition, guests will receive a Future Cruise Certificate for 25% discount on the stateroom fare for a future MSC Cruises sailing within 2 years, EXCLUDING sailing dates during Christmas and New Year’s, and itineraries to China and Cuba. This voucher may not be applied to the price protected cruise.

This Future Cruise Certificate for 25% discount can be applied on regular cruise-only (not applicable to Fly & Cruise) fares off the regular promotion at the time of booking. It can be applied to cruises for any number of nights, with few exceptions: this voucher is not valid on MSC World Cruise, sailing dates during Christmas and New Year’s, and itineraries to China and Cuba. It does not have any cash value and is neither transferable nor refundable. It can be combined with MSC Voyagers Club Membership discount and cannot be combined with other offers (such as, Civil Service, Military, etc.).


September 16 | MSC Divina | 7-nights:

Guests who choose to cancel their cruise may do so and receive a Future Cruise Credit for the penalty amount to be used on the stateroom fare for a future MSC Cruises sailing within 2 years, EXCLUDING sailing dates during Christmas and New year’s, and itineraries to China and Cuba. (Please CLICK HERE to view our Cancellation Policy and penalty chart under “Cancellations and Changes By Passenger.”) In this case, the penalty amount is 100% of the cruise fare, excluding Government Taxes & Fees. Taxes will be refunded within 21 business days. Please contact our call center at 1-877-665-4655 in order to confirm your cancellation.

This Future Cruise Credit for the penalty amount can be applied on regular cruise-only (not applicable to Fly & Cruise) fares off the regular promotion at the time of booking. It can be applied to cruises for any number of nights, with few exceptions: this voucher is not valid on MSC World Cruise, sailing dates during Christmas and New Year’s, and itineraries to China and Cuba. It does not have any cash value and is neither transferable nor refundable. It can be combined with MSC Voyagers Club Membership discount and cannot be combined with other offers (such as, Civil Service, Military, etc.).