Feel the warmth of our hospitality

A Genuine Welcome

At MSC Cruises it is our aim to provide you with a service full of warmth and friendliness. Our staff training programs ensure we know how to look after our guests with the right amount of respect and discretion. Whether we are bringing you drinks, preparing your food, or answering any questions you may have, we will do our best to be helpful. You will find our staff to be spontaneous and natural so you can relax and enjoy every single moment of your vacation, safe in the knowledge you are in good hands.

Comfort first

• A high staff per guest ratio, ensures an effective high quality service on board
• Our multilingual staff deliver information in languages most widely-recognized by our guests
• Our problem solving attitude, provides attentive and quick solutions to any request

Maintaining the highest standards

• Each of our highly qualified masters draws on the company’s experience to navigate our fleet of ships
• Dedicated staff operating procedures and ongoing staff training
• Thorough onboard familiarization takes place for each new crew member during their first two weeks
• We provide motivating welfare programs for personnel, such as the “Employee of the Month” award
• Healthy, well equipped and well trained crew: our crew undergoes extensive screening and medical checks, and are thoroughly trained to follow strict measures to insure your  health onboard.