What happens to the hotel service charge when guests change their booking?
The Hotel Service Charge is based on individual itineraries. If a guest elects to change their current ship and sail date, the Hotel Service Charge amount will be adjusted to reflect the new applicable amount. This new amount will be detailed on the guest’s updated booking confirmation, in the item charge section for each guest.
Can the hotel service charge be reduced or cancelled in case of complaints on board?
The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager onboard. If you wish, the daily Service Charge for your cruise can be added to the price of your cruise at the time of booking, rather than added to your onboard account during the cruise. Please let your booking agent know if you would like to add the Service Charge to your cruise price.
Are MSC Voyagers club members exempt from the hotel service charge?
No, Hotel Service Charges are applicable to all guests 2 years of age and older.
Some guests have always tipped individual employees. Would that also be allowed?
The recommended daily amount of the Hotel Service Charges help show the guest’s appreciation for a wide range of crew members who contribute to their enjoyment and well-being on board. If a guest has received exceptional service and would like to offer additional gratuities, they may do so at their own discretion.
How is the hotel service charge shared with the staff?
The Hotel Service Charges are distributed among crew members who contribute to the enjoyment and experience while on board. These crew members include stateroom attendants, bar, dining, and culinary staff, as well as many valued hotel operations crew that work hard behind the scenes.