Guests without a drink package can buy a 1L bottle for €2 to consume in our main restaurants, or €1 to refill a 50cl bottle at the self-serve refill stations, or €0.50 for a 20 cl glass in bars and buffets.
We completely understand your concern about any changes to your drink package. When you made your purchase, we committed to specific inclusions, and we honor those commitments.
If circumstances require us to adjust package contents after your purchase, we recognise this impacts our original agreement with you. In these situations, we provide you with options: you may either cancel your drink package with a full refund or accept the updated terms.
To ensure your complete satisfaction and as a gesture of goodwill, we're pleased to offer you a complimentary reusable reusable bottle that you can refill with our AQUA by MSC water throughout your cruise. This way, you'll still have convenient access to quality water wherever you go on the ship.
We're committed to doing our best to find the best solution for you and ensuring your cruise experience exceeds your expectations.
Yes! AQUA by MSC is very safe to drink. It's made, stored, and served using strict health and safety rules approved by official health authorities.
The water is tested often, and the refill stations are designed to avoid contact and keep everything hygienic.
Yes, absolutely. The water onboard is tested regularly to ensure it's high quality and safe for everyone.
• Our onboard teams thoroughly test the water every month from multiple locations in our water system.
• In addition, independent certified laboratories complete twice yearly testing in the same manner to ensure our water meets the highest safety standards.
Our refill stations are cleaned and maintained using the same strict food safety rules we follow in our kitchens and bars.
Everything is regularly sanitized to make sure it's safe, clean, and ready for use by our guests.
The water you drink onboard MSC Cruises comes from two sources: it’s either brought onboard from ports (through bunkering process) or made fresh from seawater right here on the ship.
We make our own water using a process called desalination, which turns seawater into clean, safe freshwater. This is done in two main ways:
• Reverse Osmosis – Seawater is pushed through special filters that remove salt and other impurities.
• Evaporation – Seawater is boiled into steam, which is then cooled back into pure water, leaving the salt behind.
Over 80% of the water used on board (for drinking, cooking, showers, laundry, and more) is made this way. It’s checked and monitored 24/7 to make sure it’s always clean and safe.
AQUA by MSC is served by the glass in bars and buffets, and in 1L glass bottles served by the glass in restaurants. Guests can also use refill stations with their own bottles or MSC reusable bottle. This ensures flexibility while reducing plastic waste.
Local authorities restrict the movement of food and drinks by cruise guests, meaning it is not possible to bring bottled water aboard with you.
Yes. Sparkling AQUA by MSC is available at refill stations, by the glass in bars and buffets, and in reusable glass bottles by the glass in main restaurants.
Traditional mineral water bottles are included in Premium Extra drink packages, as well as unlimited AQUA by MSC, but are no longer included in Easy, Non-Alcoholic and Minors drink packages, which only include AQUA by MSC.
However, guests may still purchase them à la carte with 30% discount.
On MSC World Europa and MSC Lirica, plastic bottled water has been phased out in
favour of AQUA by MSC.
In main restaurants, water is served in glass bottles; in bars and buffets, it's served by
the glass.
Refill stations are located:
• MSC World Europa: Buffet areas on decks 18 & 19, Luna Park Arena on deck 6,
and any bar onboard
• MSC Lirica: Buffet on deck 11 and any bar onboard
AQUA by MSC is available in main restaurants, bars, buffets and at refill stations. You can fill your reusable bottle before bed or you can buy a can of water from one of the bars to take to your cabin. Traditional mineral water in 75 cl glass bottles and 33 cl cans is available in all minibars. In MSC Yacht Club suites, glass bottles of mineral water are still provided.
You only need a bottle if you want to take water with you around the ship or on excursions. You're welcome to bring your own refillable bottle.
Refill stations are conveniently located at buffet areas and any bar onboard. For excursions, we recommend filling your bottle before disembarking.
If your primary interest is water, you have several options: pay-as-you-go refills with AQUA by MSC, an AQUA package for unlimited refills (onboard sales only), or the alcohol-free drink package which also includes unlimited AQUA by MSC plus soft-serve ice cream, soft drinks, juices and mocktails.
This initiative is part of our commitment to sustainability and reducing plastic waste. It also aligns with modern hospitality trends, where refillable solutions are increasingly preferred for both environmental and practical reasons.
The Easy Drink Package still includes unlimited AQUA by MSC, our new mineral-enriched water.
While plastic bottled water is no longer included, guests can still enjoy glass-bottled AQUA by the glass in restaurants, by the glass in bars, or refill it using personal or MSC reusable bottles. Traditional bottled mineral water is available for a 30% discount.
AQUA by MSC is produced and dispensed under strict sanitation protocols approved by health authorities. All potable water on board is regularly tested, and refill stations are designed to minimise contact and ensure hygiene.
Yes, we have robust plans in place in case of the unlikely event of machine malfunctions or other emergency situations.
Voyagers Club status does not affect access to AQUA by MSC. Guests with a Drink package have unlimited access to AQUA by MSC, or guests can pay a la carte.
Yes, we're rolling this out fleet-wide. The exact timeline is still being finalized, but we're committed to implementing AQUA by MSC across all ships.
AQUA by MSC is mineral-enriched with magnesium and potassium for a crisp, refreshing taste. The buffet water is purified but not mineralized.
A non-mineralized version of purified water is always available free of charge at buffets.
Yes, traditional mineral water in glass bottles.
Traditional mineral water in 75 cl glass bottles is available in all speciality restaurants.
Traditional mineral water in 75 cl glass bottles and 33 cl cans is available in all minibars.
You will have unlimited access to AQUA by MSC in all locations.
In the Top Sail Lounge and Restaurant we serve traditional mineral water from glass bottles.
AQUA by MSC is not yet available on MSC Ocean Cay Marine Reserve. We will communicate any updated information once available.
You can refill your reusable bottle at several convenient locations throughout the ship:
Self-serve refill stations: Available in buffet areas and other key locations on board each ship
Bar service: Any bar onboard during opening hours - simply ask your bartender for a reusable bottle refill
Exact locations may vary by vessel. Our crew will be happy to direct you to the nearest station on board.
While your drink package includes our premium AQUA by MSC water, we offer bottled and canned mineral water options for a 30% discount. . Please note that water will no longer be sold in plastic bottles onboard – instead, we offer alternatives for a 30% discount.
Simply ask your server, and they'll be able to assist you with your preferred option. Water will no longer be sold in plastic bottles.
All drink package holders have unlimited access to AQUA by MSC. Cans and glass
bottles are available at a 30% discount, except for Yacht Club guests, for whom glass
bottles are included.
Yes. This also makes for a nice souvenir.
We encourage guests to bring their own refillable bottle, or if you have a drink package, you'll receive a complimentary MSC-branded stainless steel reusable bottle directly in your cabin.
All reusable bottles can be refilled at our dedicated refill stations throughout the ship or at any bar, main restaurants, or buffet.
Guests with a drink package have unlimited (free) access to AQUA across the ship
Guests without a drink package can buy a 1L bottle for €2 to consume in our main restaurants, or €1 to refill a 50CL bottle at the self-serve refill stations, or €0.50 for a 20 cl glass in bars and buffets.
This initiative is part of MSC Cruises’ ongoing commitment to sustainability, we are working to reduce the use of plastic on board by replacing many single-use items with sustainable alternatives.
AQUA by MSC comes as either still or sparkling, and comes in the following formats:
• In main restaurants – from 1L glass bottles, served by the glass by your server
• In bars and buffets – by the glass, served by your bartender. Flask refills are available at the bars upon request.
• From refill stations – at the buffet, self-serve by glass or into AQUA by MSC stainless steel reusable bottles or your own refillable drinks bottle.
AQUA is MSC Cruises’ new mineral-enriched water, created on board using state-of-the-art purification technology. By drinking AQUA by MSC, you help eliminate an average of over 244,000 single-use plastic bottles monthly on MSC World Europa.