Question 1

Promotional Terms and Conditions*

Accepted Answer

Offer is valid from August 28, 2025 through September 3, 2025. Offer applies to select sailings through February 2026 and is subject to availability. Valid on all pre-paid products, including but not limited to Beverage, Internet,  Spa & Beauty, Specialty Restaurant, Photo, Laundry packages, and select Shore Excursions. Discounts range from 10% to up to 40% off the pre-cruise price, depending on the product. Beverage and Internet packages are sold per cruise. Shore Excursions, Spa & Beauty (excluding Thermal Area passes, which are valid for the full duration of the cruise), Specialty Restaurant, Photo, and Laundry packages are sold per experience or session unless otherwise specified. The promotion is available to all guests, including those in single-occupancy staterooms. Offer may be withdrawn at any time at the company’s discretion.

Question 2

Promotional Terms and Conditions*

Accepted Answer

Offer is valid from August 28, 2025 through September 3, 2025. Offer applies to select sailings through February 2026 and is subject to availability. Valid on all pre-paid products, including but not limited to Beverage, Internet,  Spa & Beauty, Specialty Restaurant, Photo, Laundry packages, and select Shore Excursions. Discounts range from 10% to up to 40% off the pre-cruise price, depending on the product. Beverage and Internet packages are sold per cruise. Shore Excursions, Spa & Beauty (excluding Thermal Area passes, which are valid for the full duration of the cruise), Specialty Restaurant, Photo, and Laundry packages are sold per experience or session unless otherwise specified. The promotion is available to all guests, including those in single-occupancy staterooms. Offer may be withdrawn at any time at the company’s discretion.

Question 3

Which satellite internet access packages are available?

Accepted Answer

We offer a choice of two different packages to suit different needs and number of devices (smartphones, tablets, laptops, etc.). They are all available either per day or, at a reduced rate, for your entire cruise.

Question 4

What is satellite internet access and how does it work?

Accepted Answer

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity onboard is provided by links between the ship and communications satellites in orbit far above the Earth.

Question 5

Why is satellite internet access slower than a normal connection on land?

Accepted Answer

Your internet data needs to travel vast distances between the ship’s antenna and the nearest satellite, and it needs an unobstructed line of sight between them. A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. This interference can result in slow response times or even the system becoming unresponsive.

Question 6

When is the best/worst time to use satellite internet access?

Accepted Answer

The peak use periods for internet use on board tend to be first thing in the morning or when large numbers of guests return from shore excursions. During these periods, congestion can make internet access slower, just as it would on land. It is therefore best to avoid these periods if possible.

Question 7

Where is satellite internet access available on board?

Accepted Answer

Satellite Internet Access is available in all public areas of the ship and in most staterooms, including all MSC Yacht Club Suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).

Question 8

Does the package cover the entire cruise?

Accepted Answer

Yes, all packages have no data limits. You will have 24hrs access.

Question 9

Can I change from one package to another?

Accepted Answer

Yes, it is possible to change from a "per day" to a "per cruise" package. You can also upgrade to a more comprehensive package either for a single day or for the duration of the cruise. If you purchase a "per cruise" package and subsequently choose to upgrade to a more comprehensive package for a single day, you will revert to your original profile once the 24-hour upgrade period has expired.

Question 10

Is it possible to change devices once activated?

Accepted Answer

No, if you activate a device, this device cannot be changed.

Question 11

How can I activate the devices once on board?

Accepted Answer

Once onboard register on the MSC Captive portal with the first device you want to use. Once registered you will automatically be directed to the activation page. Click on the START button and the device used will be registered. To register additional devices, log in with the other devices using the user name and password created during registration.

Question 12

What is the main difference between Browse and Browse & Stream packages?

Accepted Answer

With the Browse & Stream package, it is possible to use video calls, stream music, and videos. Those cannot be used with the Browse package.

Question 13

The package details include an allowance of mb per day/per cruise. what is a mb?

Accepted Answer

MB stands for 'megabyte', which means 1 million bytes. It is a measure of the amount of information sent or received across an internet connection. For example, one photo upload to social media is approximatley  5MB .

Question 14

What happens if i use up all the mb allowance included in my package?

Accepted Answer

If you have purchased a Standard package, a Premium Package or a Chat and Social Package and you use up all the available MB, you can purchase an additional MB allowance, which will allow you to continue accessing the internet

MSC Wi-Fi & Internet Packages

Wi-fi On Board

MORE WAYS TO PERSONALIZE YOUR CRUISE

MSC Wi-Fi & Internet Packages

Wi-fi On Board

MORE WAYS TO PERSONALIZE YOUR CRUISE

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