How do I download MSC Virtual Concierge?

MSC’s AI Virtual Concierge offers instant, personalized cruise support: manage activities and balances in 50+ languages, 24/7. Learn More!

Does the app work without an internet package?

Yes! MSC for Me operates via the ship's Wi-Fi, and no internet package is required to use its features.

How do I log in onboard?

You can log in using one of these methods: Easy login by scanning the barcode on your cruise card; Ship’s hotspot: If you are already logged in before your cruise, simply connect to the ship's Wi-Fi hotspot once on board before accessing the app; New Account: Create your onboard account using your cabin details to use during your cruise.

Can I use the app before my cruise?

Yes! Before your cruise, you can: Complete mobile check-in; View your itinerary and ship details; Book excursions, dining, spa treatments, and more; Access your digital boarding pass.

What features are available once on board?

Once on board, the app allows you to: Navigate the ship with an interactive map; Reserve activities, dining, and spa treatments; Chat with fellow passengers on board (without needing an internet package); Track your onboard spending and link your credit card; Receive notifications on events, offers, and cruise updates.

Can I check my onboard expenses?

Yes! You can view your live-updated expense summary in the app and download your official onboard statement.

How does the MSC for Me wristband work?

The MSC for Me wristband (available from age 12) allows you to: Unlock your cabin door; Make purchases on board without using a card; Book services directly from your wrist. *included for MSC Yacht Club guests.

Zoe is your personal cruise assistant in the MSC for Me app that provides personalized recommendations, helps plan your day, and answers your questions.

MSC Concierge - couple enjoys a sunny day by the poolside | MSC Cruises

MSC Concierge On Board

Your Cruise, Your Way: Meet MSC’s New AI-Powered Assistant On Board

Imagine cruising accompanied by your own personal concierge, one who speaks your language, understands your preferences, and is available around the clock.

That is now a reality thanks to MSC Concierge, a new AI-powered personal assistant on board that brings together convenience, personalization, and instant support to make life at sea smoother, easier, and tailor-made to you. From booking a table at your favorite specialty restaurant to browsing a personalized selection of the day’s activities or checking your account balance, MSC Concierge is ready whenever you are.

Access the tool on board by downloading the MSC for Me app and selecting MSC Concierge from the home page.

HIGHLIGHTS

MSC Concierge—AI Personal Assistant On Board

A personal assistant at sea

MSC Concierge is the next evolution of service at sea. It combines MSC’s signature service with intelligent technology that anticipates your needs and enhances every moment on board.

Ask about the weather in your next port, request new towels, find the best time to visit the gym, or explore shore excursions designed around your interests.

MSC Concierge learns what you enjoy, making each recommendation more personal and each day more enjoyable.

Service simplified

A digital hub for all onboard activities:

Dining: instantly reserve tables at your favorite restaurants and discover the culinary highlights of the day.
Entertainment: explore the full daily program, from morning fitness to evening shows.
Spa: receive personalized spa suggestions, exclusive offers, and opening times.
Guest services: submit housekeeping requests, choose pillow or bed preferences, and manage your stateroom amenities.
Shore excursions: get tailored recommendations, check weather forecasts, or request a callback for expert advice.
Promotions: access personalized deals designed around your interests.

How it works

While the concierge may be a virtual assistant, the comfort and ease it brings are entirely real:

Open the MSC for Me app, tap the chat icon and simply ask your question by text.
Behind every response is advanced artificial intelligence, trained on thousands of real guest interactions and curated content, ensuring accuracy, clarity, and a friendly, human tone.

MSC Concierge adapts to you. It remembers your preferences, speaks your language and anticipates your needs, delivering a smooth, multilingual experience that mirrors the attentiveness of MSC’s onboard crew.

MSC FOR ME

MSC for Me is the official MSC Cruises app available on board our fleet

With the MSC for Me app, you get the information you need, exactly when you need it, helping you save time during embarkation and disembarkation, and while getting oriented on board. Plus, the app helps you plan your perfect cruise experience, so you never miss out on the fun.

Learn More