On board information
On board Spa services
In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only.
Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details.
Pregnant guests are not allowed to use any heat treatments within the Thermal Area.
What will the temperature on board be like?
What if I lose something on the ship?
What are the service charges?
During your cruise, you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. For your convenience MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided.
The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board. If you wish, the daily Service Charge for your cruise can be added to the price of your cruise at the time of booking, rather than added to your onboard account during the cruise. Please let your booking agent know if you would like to add the Service Charge to your cruise price.
Tips
MSC Cruises does not recommend tipping individual members of staff.
Bar Service Charge
A 15% Bar Service Charge is automatically added to all purchases.
For more information click here
What additional costs should I plan for?
Are the prices on board more expensive than those on land?
*Depending on the itineraries and subject to applicable legislation.
Is smoking allowed on board?
Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.
The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.
We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.
Can cash withdrawals be made on the ship?
What medical services are available on board?
Are sun beds available on board?
The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.
Languages spoken on board
Photo Gallery and Photo Shop
An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have.
Portraits
Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise.
Video DVD Service
A dedicated team of skilled videographers is on hand to video special events during the cruise. They also accompany guests on excursions, capturing the memorable places visited on video. At the end of each cruise, the team produces a special video record of your cruise on DVD, which may be purchased at the Photo Gallery.
Retail products
A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as films, batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.
Littering
Travelling with cash
Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.
For further information on travel please consult the Important Travel Advice page
Are animals allowed on board?
Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.
Vaccinations
Post office services
They will then pass it to our local representatives for posting in the next port of call. So you can really keep in touch with anyone, anywhere in the world.
Flowers
The Information Office on board will be delighted to handle your order with our selected agencies in the appropriate port of call, charging you the local price, so you can make your significant events beautifully special.
Ship phone numbers
MSC MERAVIGLIA |
MSC PREZIOSA |
MSC DIVINA |
MSC SPLENDIDA |
MSC FANTASIA |
by telephone: |
by telephone: |
by telephone: |
by telephone: |
by telephone: |
00870773307950 |
00870 765 109 826 |
00870 765 097 163 |
00870 764 911 645 |
00870 764 878 834 |
00870773307951 |
00870 765 109 828 |
00870 765 097 164 |
00870 764 911 646 |
00870 764 878 835 |
by fax: |
00870 765 109 829 |
00870 765 097 166 |
00870 764 911 642 |
00870 764 878 837 |
00870783934890 |
by fax: |
by fax: |
by fax: |
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00870783934892 |
00870 765 109 827 |
00870 765 097 165 |
00870 764 911 644 |
00870 764 878 836 |
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00870 765 109 830 |
00870 765 097 168 |
00870 764 911 647 |
00870 764 878 839 |
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MSC MAGNIFICA |
MSC POESIA |
MSC ORCHESTRA |
MSC MUSICA |
MSC OPERA |
by telephone: |
by telephone: |
by telephone: |
by telephone: |
by telephone: |
00881 677 104 853 |
00870 764 837 233 |
00870 761 120 770 |
00870 764 614 351 |
00870 773925400 |
00870 764 837 236 |
00870 761 120 775 |
00870 764 614 354 |
00870 773925401 | |
by fax: |
by fax: |
by fax |
by fax: |
by fax: |
00870 765 046 692 |
00870 764 837 234 |
00870 761 120 774 |
00870 764 614 356 |
0033 562168302 |
00870 765 046 695 |
00870 764 837 237 |
00870 761 120 778 |
00870 764 614 352 |
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MSC LIRICA |
MSC SINFONIA |
MSC ARMONIA |
MSC SEASIDE |
MSC BELLISSIMA |
by telephone: |
by telephone: |
by telephone: |
by telephone: |
by telephone: |
00870 773924260 |
00870 773925404 |
00870 773925402 |
00870 773308291 |
00870773943806 |
00870 773924261 |
00870 773925405 |
00870 773925403 |
00870 773308290 |
00870773943807 |
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0033 562168066 |
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0033 562168220 |
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00870783321005 | ||||
MSC SEAVIEW | MSC GRANDIOSA | |||
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00870773940750 | 00870773941881 | |||
00870773940751 | 00870773941882 | |||
by fax: | by fax: | |||
00870783937881 | 00870783322425 | |||
00870783937883 | 00870783322427 |