Question 1

How does it work?

Accepted Answer

Starting  25 April 2024 , daily visitors entering Venice between 8:30 and 16:00 are required to pay €5 before entering – guests travelling to and from the  Stazione Marittima cruise terminal   to complete the embarkation or disembarkation procedures are not required to pay, as long as they do not enter Venice.

Please visit the map:  https://cda.ve.it/  
   
 Please note that the following  categories  are  exempt from paying  the fee:  
 
- Embarking/Disembarking  cruise lines guests travelling to Venice just to join the cruise terminal on embarkation and disembarkation day, do not have to register (if they do not enter the Ancient City); 
-Tourists spending the night in Venice, Marghera, or Mestre (already subject to the tourist tax that applies to overnight visitors) and MSC Stay&Cruise guests; 
 -Guests going from  Venice Santa Lucia Train Station  directly to Maritime Station, do not have to register (if they do not enter the Ancient City); 
-People  born in Venice , for instance, must show only their identity card (or other document showing the place of birth); 
- Under 14 years  old must show only their identity card; 
-People  resident in Veneto Region ; 
-Holders of the  European Disability Card  and their accompanying person;
 -People accessing Venice for  school ,  work , or  medical care .

Question 2

How do I pay the Entry Venice Fee?

Accepted Answer

The new payment system requires visitors to obtain a QR code showing proof of payment of the access fee or their exemption (check  https://cda.ve.it/en/faq#persons-exempt  for info).  
     
  To obtain your QR code ahead of your arrival, please visit   https://cda.ve.it/  and follow the instructions.  
 While there are no physical barriers to enter Venicethe local police may approach you and ask you to show your QR code or any other proof of payment/exemption at any time during your stay.  Failure to provide this could result in a fine ranging from €50 to €300.   
     
  Please note that MSC Cruises cannot be held liable for non-compliance with the above.

Question 3

MSC Excursions

Accepted Answer

Guest booked on  Venice shore excursions managed by MSC Cruises  do not need to pay this fee directly, as we will process this on their behalf and debit their onboard account. We strongly advise all visitors who are planning to visit Venice on their own  to obtain their QR code before entering the city.

Question 4

MSC Stay & Cruise Venice

Accepted Answer

If you have booked a hotel stay in Venice through the  MSC Stay & Cruise  programme, you are exempt from paying the Venice Access Fee.  However, you still need to register for the exemption and obtain your QR code.

Question 5

Can cruise ships dock in Venice, Italy?

Accepted Answer

Yes, cruise ships can dock in Venice - Marghera without sailing through the city center. For many years, ships had to navigate the Giudecca canal to reach the Venice Cruise Terminal. Authorities have now provided an alternative by opening of Venice - Marghera also to cruise vessels.

Question 6

What are MSC Cruises embarkation procedures from Venice - Marghera?

Accepted Answer

All embarkation procedures including luggage drop-off, meet & greet and Health and Safety operations are held at Venice Cruise Terminal in Venice Maritime Station (Venice Passenger Terminal). All embarking Guests will then be transferred to Venice - Marghera, where they will board the ship after a quick document check.

Question 7

Where is Venice Cruise Terminal?

Accepted Answer

Venice Cruise Terminal is in Venice Maritime Station (Venice Passenger Terminal). Address: Marittima Fabbricato 248 - 30135 Venezia - Italy.

Question 8

Is it allowed to go directly to Venice - Marghera without going through Venice Cruise Terminal first?

Accepted Answer

No, guests must complete all embarkation procedures at Venice Cruise Terminal before being transferred to Venice - Marghera. Guests who might be arriving to Venice - Marghera on their own will be asked to go to Venice Maritime Station (Venice Passenger Terminal) for check-in operations and thus might risk being late for embarkation.

Question 9

How to get to Venice Cruise Terminal?

Accepted Answer

CAR:  
 
Leave the motorway to Venice at the Venezia-Porto exit and follow the signs for Venezia - Stazione Marittima - Terminal Passeggeri. Parking service to MSC cruise passengers is provided by the partner VTP (Venezia Terminal Passeggeri S.p.A.). Parking facilities are located inside the port area just in front of the embarkation terminals. By online prebooking only, your parking space is guaranteed. 
 
PARKING VTP (Venezia Terminal Passeggeri) 
 
Indirizzo: VENEZIA TERMINAL PASSEGGERI S.p.A. Marittima Fabbricato 248 - 30135 Venezia - Italy.  
 
Tel. (+39) 041 2403033/40 - dal lunedì al venerdì dalle 8:00 alle 17:00 
 
E-mail: operativo@vtp.it 
 
  
 
 TRAIN:  
 
Santa Lucia Railway station - You can walk to Piazzale Roma (approx.600 meters), where you can take the People Mover train to the Marittima terminal entrance. Upon your arrival at the entrance of the Marittima terminal entrance an internal shuttle will bring you to the cruise terminal where you can proceed with the luggage drop off and check in services. 
 
Venezia-Mestre Station - The railway station is approximately 10 km from the Cruise Terminal. You can request an offer of MSC Transfer service through MSC Call Center or your travel agent.

Question 10

How far is Venice Airport from Cruise Port?

Accepted Answer

Venice Airport (https://www.veneziaairport.it/en/) is approximately 20 minutes (13 kilometers) from the cruise port, depending on the traffic. You can also request the MSC Transfer service by calling our contact centre or your travel agent. Alternatively, you will find an MSC booth just outside the arrivals hall on your left in order to fix your arrangements. When you arrive to Marittima terminal entrance an internal shuttle will bring you to your cruise terminal where you can proceed with the luggage drop off and check in services. MSC Fly&Cruise guests have their transfer included in the package. 
 
Driving to the airport of departure? With ParkinGO, MSC customers get 5% discount on parking near the main airports in Europe. Book now to get the best deal!

Question 11

CAR

Accepted Answer

Leave the motorway to Venice at the Venezia-Porto exit and follow the signs for Venezia - Stazione Marittima - Terminal Passeggeri. Parking service to MSC cruise passengers is provided by the partner VTP (Venezia Terminal Passeggeri S.p.A.). Parking facilities are located inside the port area just in front of the embarkation terminals. By online prebooking only, your parking space is guaranteed. 
   
 
 Book your parking with an MSC Partner  
 
     
 PARKING VTP  (Venezia Terminal Passeggeri)  
 
       Address : VENEZIA TERMINAL PASSEGGERI S.p.A. Marittima Fabbricato 248 - 30135 Venezia - Italy.  Discover how to reach the parking . 
      Tel . (+39) 041 2403033/40 - from Monday to Friday from 8 AM to 5 PM 
      E-mail :  operativo@vtp.it

Question 12

TRAIN

Accepted Answer

Santa Lucia Railway station  - You can walk to Piazzale Roma (approx.600 metres), where you can take the People Mover train to the Marittima terminal entrance. Upon your arrival at the entrance of the Marittima terminal entrance an internal shuttle will bring you to the cruise terminal where you can proceed with the luggage drop off and check in services. 
   
 
 Venezia-Mestre Station  - The railway station is approximately 10 km from the Cruise Terminal. You can request an offer of MSC Transfer service through MSC Call Center or your travel agent. You can also facilitate your travel with luggage delivery service by  clicking here.

Question 13

PLANE

Accepted Answer

( https://www.veneziaairport.it/en/ ) is approximately 20 minutes from the cruise port, depending on the traffic. You can also request the MSC Transfer service by calling our contact centre or your travel agent. Alternatively you will find an MSC booth just outside the arrivals hall on your left in order to fix your arrangements. When you arrive to Marittima terminal entrance an internal shuttle will bring you to your cruise terminal where you can proceed with the luggage drop off and check in services. MSC Fly&Cruise guests have their transfer included in the package. 
   
 Driving to the airport of departure? With  ParkinGO , MSC customers get 5% discount on parking near the main airports in Europe.  Book now  to get the best deal!