take your cruise to the next level
Bid for a stateroom upgrade in a few clicks!
Our MSC UPGRADE PROGRAM elevates your cruise in few simple steps. Imagine being upgraded from an Ocean View stateroom to our most elegant Suites,
with our stateroom upgrade program you could win the most breathtaking views on board in a few simple clicks.
Let us tell you how to do it: just make your bid on the staterooms available and get a chance to upgrade the stateroom of your dreams!
How does msc Upgrade PROGRAM Work?
1. FIND OUT IF YOU ARE ELIGIBLE FOR A STATEROOM UPGRADE
If you already have a booking number and have paid for your cruise, we will contact you by email to propose a stateroom upgrade.
In case you didn't receive our e-mail, you can still check if you are eligible for an offer with the eligibility form, and make a bid to upgrade your stateroom in a higher category.
If you booked through a travel agency your agent can help guide you through the process.
1. FIND OUT IF YOU ARE ELIGIBLE FOR A STATEROOM UPGRADE
2. CHECK THE STATEROOM UPGRADES AVAILABLE AND MAKE YOUR BID
If you're eligible, you can discover the best staterooms available for an upgrade and enter the amount you are willing to pay. Each bid is per person and will automatically be doubled for the second guest in your stateroom. The 3rd and 4th guests will receive the category upgrade free of charge. Bidding on multiple rooms will increase your chances of getting an upgrade, but you will only be charged for one upgrade.
We will require a valid credit card number, which will be charged once accepted.
2. CHECK THE STATEROOM UPGRADES AVAILABLE AND MAKE YOUR BID
3. KEEP AN EYE ON YOUR EMAILS AND ENJOY YOUR CRUISE
We will inform you of the outcome of your bid by e-mail, so keep an eye on it!
If your bid is accepted, your credit card will automatically be charged the non-refundable corresponding amount. If your bid is not accepted you will retain your original room, and your card will not be charged.
Please note, the MSCUpgrade charge is in addition to the already paid original cruise fare.
3. KEEP AN EYE ON YOUR EMAILS AND ENJOY YOUR CRUISE
FAQ
How is my MSC Upgrade charged when there are more than 2 guests in the room?
How will I be charged for MSC UpGrade if I travel alone?
You will be charged based on double occupancy. For example, if you originally booked a single occupancy stateroom and bid $100 for an MSC UpGrade stateroom upgrade, you will be charged $200 if the upgrade is accepted.
How does the MSC Upgrade offer work if I’m part of a group or travelling with another reservation?
If I’m travelling with another stateroom, can I bid only once through MSC UpGrade and, if accepted, cancel the second reservation and move the guests into the upgraded stateroom?
Can I modify or cancel the MSC UpGrade offer after it has been submitted?
You may modify or cancel the offer up until 48 hours prior to the closing of the bidding window, as long as the offer has not already been accepted by MSC or your credit card has not been already charged. Modifications or cancellations are performed via the links within the MSC Upgrade email, and cannot be done through the contact center.
Can I cancel the MSC UpGrade offer after it has been accepted?
No, once your bid is accepted, your credit card will be charged immediately, and the upgrade amount paid is final and non-refundable or non-transferrable.
What will happen with the promotions I already have if I’m upgraded through MSC UpGrade?
You get to keep the promotions you already have based on the stateroom category initially booked.
