MSC UpGrade | MSC Cruises

take your cruise to the next level

Bid for a stateroom upgrade in a few clicks!

Our MSC UPGRADE PROGRAM elevates your cruise in few simple steps. Imagine being upgraded from an Ocean View stateroom to our most elegant Suites,
with our stateroom upgrade program you could win the most breathtaking views on board in a few simple clicks.

 

Let us tell you how to do it: just make your bid on the staterooms available and get a chance to the stateroom of your dreams!

How does msc Upgrade PROGRAM Work?

1. FIND OUT IF YOU ARE ELIGIBLE FOR A STATEROOM UPGRADE

If you already have a booking number and have paid for your cruise, we will contact you by email to propose a stateroom upgrade.

 

In case you didn't receive our e-mail, you can still check if you are eligible for an offer with the eligibility form, and make a bid to upgrade your stateroom in a higher category.

 

Please be assured that your agent can guide you through the upgrade process, if  you booked your voyage through a travel agent.

1. FIND OUT IF YOU ARE ELIGIBLE FOR A STATEROOM UPGRADE

2. CHECK THE STATEROOM UPGRADES AVAILABLE AND MAKE YOUR BID

If you're eligible, you can discover the best staterooms available for an upgrade and enter the amount you are willing to pay. Each bid is per person and will automatically be doubled for the second guest in your stateroom. The 3rd and 4th guests will receive the category upgrade free of charge. Bidding on multiple rooms will increase your chances of getting an upgrade, but you will only be charged for one upgrade.

 

Remember to provide us with a valid credit card, even though you will not be charged during this phase

2. CHECK THE STATEROOM UPGRADES AVAILABLE AND MAKE YOUR BID

3. KEEP AN EYE ON YOUR EMAILS AND ENJOY YOUR CRUISE

We will inform you of the outcome of your bid by e-mail, so keep an eye on it!

 

If your bid is accepted, your credit card will automatically be charged the corresponding amount. Otherwise, you will keep the stateroom you originally booked without paying any additional amount.

3. KEEP AN EYE ON YOUR EMAILS AND ENJOY YOUR CRUISE

FAQ

How much do I bid through MSC UpGrade if my reservation includes more than two guests?

If your reservation includes multiple guests, the offer amount submitted will be per guest but only for the first and second guest on the reservation. So if you originally booked a stateroom for three persons and bid € 100 for an MSC UpGrade stateroom upgrade. The first two passengers named on the reservation would be charged € 100 each for the upgrade, and the third passenger would enjoy the upgrade at no additional cost if the upgrade is accepted.

How will I be charged for MSC UpGrade if I travel alone?

You will be charged based on double occupancy. For example, if you originally booked a single occupancy stateroom and bid € 100 for an MSC UpGrade stateroom upgrade, you will be charged € 200 if the upgrade is accepted.

How do MSC UpGrade offer work if I’m part of a group or travelling with another reservation?

Each offer is considered individually. MSC Cruises cannot guarantee that all reservations travelling together will be upgraded. Under the circumstance that all reservations are upgraded, MSC cannot guarantee that all the upgraded staterooms will be close together.

If I’m travelling with another stateroom, can I bid only once through MSC UpGrade and, if accepted, cancel the second reservation and move the guests into the upgraded stateroom?

No, if you are travelling with another stateroom, you will need to submit two separate bids, and each will be considered independently. MSC cannot guarantee that both reservations will be upgraded. In case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded stateroom. All reservations cancelled within the penalty period will be subject to MSC’s standard cancellation fees outlined in the Booking Terms and Conditions.

Can I modify or cancel the MSC UpGrade offer after it has been submitted?

You may modify or cancel the offer up until 48 hours prior to the closing of the bidding window, as long as the offer has not already been accepted by MSC or your credit card has not been already charged.

Can I cancel the MSC UpGrade offer after it has been accepted?

No, once your bid is accepted, your credit card will be charged immediately, and the upgrade amount paid is final and non-refundable.

What will happen with the promotions I already have if I’m upgraded through MSC UpGrade?

You get to keep the promotions you already have based on the stateroom category initially booked. However, will add no additional promotions to your reservation.

What will happen with my stateroom experience in case I win an MSC UpGrade?

If you are currently in a stateroom with “Bella” or “Fantastica” experience and submit an Offer for an upgrade to a higher category, MSC cannot guarantee that you will be assigned to a stateroom with the same experience. Still, the upgraded stateroom will maintain the initially booked experience “Bella” or “Fantastica”.

If I win an upgrade to an Aurea experience or MSC Yacht Club stateroom, do I get all the related benefits?

Yes, if a guest wins an upgrade to an Aurea experience or MSC Yacht Club stateroom, the originally booked Bella or Fantastica experience will be changed to the new Aurea or MSC Yacht Club stateroom experience. We will guarantee all the related benefits associated with the upgraded experience.

Can I choose the location or specific features of the stateroom?

No, the stateroom location and attributes will depend on availability. MSC cannot guarantee a specific stateroom number assignment within the upgraded category.

What will happen if the upgrade category includes a higher amount of Hotel Service Charge?

If the upgrade stateroom category includes a higher amount for Hotel Service Charge, these will be charged to guests and the balance will be requested at the end of the cruise.

When will I know if my MSC UpGrade offer got accepted?

The offer can be accepted at any time from the moment it is submitted until the voyage departure. You will receive an email notifying you if your offer has been accepted.

Why did I or someone “travelling with” not receive an invite to bid on an MSC UpGrade?

To receive an email invitation to bid on a stateroom upgrade, you must be opted-in to MSC marketing emails. Also, the MSC UpGrade program is subject to availability and may not be available for all voyages or in all stateroom categories. If you wish to ensure a particular stateroom category, you should book your desired stateroom category at the time of booking.

Terms & conditions

MSC Upgrade Program

Please find here the Terms & Conditions.