We’ve received your Accessibility & Medical Request Form.
You’ll receive an automatic confirmation shortly. Our team will review your information to ensure your accommodation and travel experience meet your needs.
We look forward to welcoming you on board soon.
Please note:
We have received your request and a team member will review it within seven business days.
Please note that some requests can be completed without additional information or follow-up. If your request is resolved during our review, you may not receive a separate response from an agent.
We look forward to welcoming you onboard!
MSC Cruises S.A. (“MSC”) prioritizes the safety and comfort of all guests. We know that different guests have different needs, and we strive to offer the best possible service in accordance with all relevant international standards and in light of the restrictions inherent to maritime travel. To enable us to tailor our services to your particular accessibility&medical requirements, we kindly ask you to read this form carefully and duly complete it at the time of booking but no later than 30 days prior to sailing. This will allow us to prepare for your arrival on board so that your accommodation is as comfortable as possible, while also informing you about life on board your chosen vessel and providing any relevant information you may require.
If the guest’s needs change prior to sailing, it is the guest’s responsibility to promptly notify us (no later than 30 days before sailing) by sending an updated Accessibility&Medical Request Form. In the absence of timely notification, MSC cannot guarantee requested accommodations, though we will always do our best to ensure every guest receives whatever accommodation they need to enjoy their time aboard our vessels.
How to complete this form:
1. Guest Information – Fill in your personal, contact and cruise details.
2. Accommodation Request – Indicate any accessibility or medical needs.
3. Signature – Review the form and sign before submitting it.