TOTAL CRUISEFLEX

With Total CruiseFlex, you have the flexibility you need to feel confident in booking with MSC.  See details below to learn more about Total CruiseFlex.

 

Total CruiseFlex Includes:

Any new booking made between August 5 - October 31, 2020
Applicable on all cruises departing November 1, 2020 - December 31, 2021

What is Total CruiseFlex?
If your booking date and cruise date matches the above information, MSC Cruises USA allows you to cancel up to 48 hours prior to departure by 5pm EST and move your money to another cruise.  

How do I participate in Total CruiseFlex? You must be able to answer yes to the following questions:
Was your cruise booked between August 5 - October 31, 2020? 
Are you sailing on a cruise departing between November 1, 2020 - December 31, 2021? 

If you answered yes to the questions above, you are eligible for Total CruiseFlex! You MUST call our Contact Center and advise them you would like to take advantage of Total CruiseFlex (must call 48 hours prior to your cruise by 5pm EST). Our Contact Center will work with you or your travel advisor to take the money currently placed on your original booking and apply the funds to a new cruise of your choice (any ship, any sailing prior to December 31, 2021).  

 
 
 
 

faq

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

What is Total CruiseFlex?

Total CruiseFlex is our new flexible cancellation policy effective for all bookings made from August 5 - October 31, 2020 and sailing from November 1, 2020 - December, 2021. This policy allows guests to cancel their cruise up to 48 hours prior to their cruise departure and move their money to a new cruise date and/or new ship of their choice within the allotted timeframe. 
 
 
 
 
 

Which sailing dates are included in Total CruiseFlex?

If you booked your cruise between August 5 - October 31, 2020 AND your cruise departs between November 1, 2020 - December 31, 2021, you qualify for Total CruisFlex. 

*Note: All guests participating in Total CruiseFlex must cruise on or before December 31, 2021. 
 
 

How do I participate in Total CruiseFlex?

In order to participate in Total CruiseFlex, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Total CruiseFlex and you wish to move your cruise to another date and/or ship. 

Our Contact Center will help you move the funds on your ogirinal cruise booking to your new cruise booking. Your new cruise booking must sail on or before December 31, 2021. You may choose any ship/sail date. 

What if I move my cruise to a new date and the new cruise is less expensive?

Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded. 

 

When is the latest I can cancel my cruise in order to participate in Total CruiseFlex?

Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:

 CRUISE DEPARTS: MUST CALL BY:
 Sunday Friday by 5pm EST
 Monday Saturday by 5pm EST
Tuesday Sunday by 5pm EST
Wednesday Monday by 5pm EST
Thursday Tuesday by 5pm EST
Friday Wednesday by 5pm EST
Saturday Thursday by 5pm EST