TOTAL CRUISEFLEX

Change your cruise plans as you need up to 48 hours prior to your cruise.
Valid on all cruises through Mar. 31, 2021 AND cruising on or before Apr. 30, 2022 

What is Total CruiseFlex?

If your booking date and cruise date matches the above information, MSC Cruises USA allows you to change your cruise up to 48 hours prior to departure by 5pm EST. You can move your money to any other cruise (any ship, any sail date) on or before Apr. 30, 2022.  

 

How do I know if my cruise qualifies for Total CruiseFlex?

If your cruise booking is made through March 31, 2021 AND your cruise departure date is through April 30, 2022 then you qualify! 
Excluding World Cruise & World Cruise segments.



How do I participate in Total CruiseFlex? You must be able to answer yes to the following questions:
If you would like to change your cruise plans, you MUST call our Contact Center and advise them you would like to take advantage of Total CruiseFlex (you must call 48 hours prior to your cruise by 5pm EST). 

If you booked directly with MSC Cruises: please call our Contact Center at 877-665-4655 and we will work with you to take the money currently placed on your original booking and apply the funds to a new cruise of your choice (any ship, any sailing prior to April 30, 2022).

If you booked through a travel advisor: please contact your travel advisor so they can work with MSC Cruises to get your cruise changes applied. 

 

popular Destinations

Cruise to the CaribbeanMediterraneanNorthern Europe, and many more destinations on one of our beautiful, state-of-the-art ships. Discover all there is on our exclusive private island or explore the wanders of the Caribbean. Immerse yourself in European culture and history or travel through the enchanting Norwegian Fjords. Whatever you choose, it'll be a vacation to remember. 

faq

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

What is Total CruiseFlex?

Total CruiseFlex is our new flexible policy effective for all bookings made through March 31, 2021 and sailing on or before April 30, 2022. This policy allows guests to change their cruise up to 48 hours prior to departure and move their money to a new cruise date and/or new ship of their choice within the allotted time frame (any ship, any sailing on or before Apr. 30, 2022). 

 

Excluding World Cruise and World Cruise segments

Which sailing dates are included in Total CruiseFlex?

All cruises booked through March 31, 2021 AND your cruise departs on or before April 30, 2022 qualify for Total CruiseFlex. 

*Note: All guests participating in Total CruiseFlex must cruise on or before Apr. 30, 2022.

 

Excluding World Cruise and World Cruise segments.

 

How do I participate in Total CruiseFlex?

In order to participate in Total CruiseFlex, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Total CruiseFlex and you wish to move your cruise to another date and/or ship. 

Our Contact Center will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must sail on or before April 30, 2022. You may choose any ship/sail date. 

What if I move my cruise to a new date and the new cruise is less expensive?

Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded. 

 

When is the latest I can cancel my cruise in order to participate in Total CruiseFlex?

Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:

 CRUISE DEPARTS: MUST CALL BY:
 Sunday Friday by 5pm EST
 Monday Saturday by 5pm EST
Tuesday Sunday by 5pm EST
Wednesday Monday by 5pm EST
Thursday Tuesday by 5pm EST
Friday Wednesday by 5pm EST
Saturday Thursday by 5pm EST