TOTAL CRUISEFLEX
Change your cruise plans as you need up to 48 hours prior to your cruise.
Valid on all cruises booked through May 31, 2021 AND departs on or before September 30, 2022
What is Total CruiseFlex?
If your booking date and cruise date matches the above information, MSC Cruises USA allows you to change your cruise up to 48 hours prior to departure by 5pm EST. You can move your money to another cruise that sails on or before Sept. 30, 2022 (any ship, any sail date).
How do I know if my cruise qualifies for Total CruiseFlex?
If your cruise booking is made through May 31, 2021 AND your cruise departure date is through September 30, 2022 then you qualify!
Excluding World Cruise & World Cruise segments.
How do I participate in Total CruiseFlex?
If you would like to change your cruise plans, you MUST call our Contact Center and advise them you would like to take advantage of Total CruiseFlex (you must call 48 hours prior to your cruise by 5pm EST).
If you booked directly with MSC Cruises: please call our Contact Center at 877-665-4655 and we will work with you to take the money currently placed on your original booking and apply the funds to a new cruise of your choice that sails on or before September 30, 2022 (any ship, any sail date).
If you booked through a travel advisor: please contact your travel advisor so they can work with MSC Cruises to get your cruise changes applied.
popular Destinations
Cruise across The Bahamas, Caribbean, Mediterranean, Northern Europe, and many more destinations on one of our beautiful, state-of-the-art ships. Discover all there is on our exclusive private island or explore the wonders of the Caribbean. Immerse yourself in European culture and history or travel through the enchanting Norwegian Fjords. Whatever you choose, it'll be a vacation to remember.
faq
We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions
What is Total CruiseFlex?
Excluding World Cruise and World Cruise segments
Which sailing dates are included in Total CruiseFlex?
*Note: All guests participating in Total CruiseFlex must cruise on or before September 30, 2022.
Excluding World Cruise and World Cruise segments.
How do I participate in Total CruiseFlex?
In order to participate in Total CruiseFlex, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Total CruiseFlex and you wish to move your cruise to another date and/or ship.
Our Contact Center will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must depart on or before September 30, 2022. You may choose any ship/sail date.
What if I move my cruise to a new date and the new cruise is less expensive?
Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded.
When is the latest I can cancel my cruise in order to participate in Total CruiseFlex?
Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:
| CRUISE DEPARTS: | MUST CALL BY: |
| Sunday | Friday by 5pm EST |
| Monday | Saturday by 5pm EST |
| Tuesday | Sunday by 5pm EST |
| Wednesday | Monday by 5pm EST |
| Thursday | Tuesday by 5pm EST |
| Friday | Wednesday by 5pm EST |
| Saturday | Thursday by 5pm EST |
