With Total CruiseFlex, you have the flexibility to change your cruise plans as you need up to 48 hours prior to your cruise.
What is Total CruiseFlex?
If your booking date and cruise date matches the above information, MSC Cruises USA allows you to change your cruise up to 48 hours prior to departure by 5pm EST. You can move your money to any other cruise (any ship, any sail date) on or before Apr. 30, 2022.
How do I know if my cruise qualifies for Total CruiseFlex?
If your cruise booking is made between August 5, 2020 - March 31, 2021 AND your cruise departure date is through April 20, 2022 then you qualify!
Excluding World Cruise & World Cruise segments.
How do I participate in Total CruiseFlex? You must be able to answer yes to the following questions:
Is your cruise booked between August 5, 2020 - March 31, 2021?
Is your cruise departing on or before April 30, 2022?
If you answered yes to the questions above, you are eligible for Total CruiseFlex! If you would like to change your cruise plans, you MUST call our Contact Center and advise them you would like to take advantage of Total CruiseFlex (must call 48 hours prior to your cruise by 5pm EST). Our Contact Center will work with you or your travel advisor to take the money currently placed on your original booking and apply the funds to a new cruise of your choice (any ship, any sailing prior to April 30, 2022).
We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions
What is Total CruiseFlex?
Excluding World Cruise and World Cruise segments
Which sailing dates are included in Total CruiseFlex?
*Note: All guests participating in Total CruiseFlex must cruise on or before Apr. 30, 2022.
Excluding World Cruise and World Cruise segments.
How do I participate in Total CruiseFlex?
In order to participate in Total CruiseFlex, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Total CruiseFlex and you wish to move your cruise to another date and/or ship.
Our Contact Center will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must sail on or before April 30, 2022. You may choose any ship/sail date.
What if I move my cruise to a new date and the new cruise is less expensive?
Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded.
When is the latest I can cancel my cruise in order to participate in Total CruiseFlex?
Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:
|CRUISE DEPARTS:||MUST CALL BY:|
|Sunday||Friday by 5pm EST|
|Monday||Saturday by 5pm EST|
|Tuesday||Sunday by 5pm EST|
|Wednesday||Monday by 5pm EST|
|Thursday||Tuesday by 5pm EST|
|Friday||Wednesday by 5pm EST|
|Saturday||Thursday by 5pm EST|