With Total CruiseFlex, you have the flexibility you need to feel confident in booking with MSC. See details below to learn more about Total CruiseFlex.
We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions
What is Total CruiseFlex?
Which sailing dates are included in Total CruiseFlex?
*Note: All guests participating in Total CruiseFlex must cruise on or before December 31, 2021.
How do I participate in Total CruiseFlex?
In order to participate in Total CruiseFlex, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Total CruiseFlex and you wish to move your cruise to another date and/or ship.
Our Contact Center will help you move the funds on your ogirinal cruise booking to your new cruise booking. Your new cruise booking must sail on or before December 31, 2021. You may choose any ship/sail date.
What if I move my cruise to a new date and the new cruise is less expensive?
Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded.
When is the latest I can cancel my cruise in order to participate in Total CruiseFlex?
Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:
|CRUISE DEPARTS:||MUST CALL BY:|
|Sunday||Friday by 5pm EST|
|Monday||Saturday by 5pm EST|
|Tuesday||Sunday by 5pm EST|
|Wednesday||Monday by 5pm EST|
|Thursday||Tuesday by 5pm EST|
|Friday||Wednesday by 5pm EST|
|Saturday||Thursday by 5pm EST|