Dear MSC Meraviglia Guest,

 

We wish to inform you that thanks to our ongoing MSC Health Protocols, which includes routine monitoring, we have identified a limited number of guests and crew members currently sailing on MSC Meraviglia whom tested positive for COVID-19.  As per our protocols, we immediately isolated the positive cases and their close contacts in the section of the ship that is dedicated for this and is separate from the rest of the ship, all in balcony cabins. The majority who tested positive are asymptomatic and feeling well and those who are symptomatic have only mild symptoms and are stable, and we are continuing to monitor their health. COVID-19 positive guests will receive assistance to return home upon the ship’s arrival to Port Canaveral the morning of January 9^th and the impacted crew will disembark and be well taken care of ashore.

 

Thanks to our stringent protocols that have been in place since we began sailing in August 2020, the ship has gone through a complete sanitation process and your cruise of January 9^th will continue as planned with no delay to your assigned embarkation time. 

 

Given the recent surge of the Omicron variant, a number of Caribbean destinations are reviewing their protocols, and in some cases, not clearing cruise ships for entry.  This may cause changes to your itinerary with very short notice.  While we will do our best to preserve your original itinerary, if a change is necessary, we will notify you immediately.

 

You are receiving this communication as we want you to have the flexibility and all of the information to make the best decision for you and those in your party. Should you no longer wish to sail or if you would like to reschedule your vacation, you may call us at (866) 420-3584 to cancel and receive a full refund of any paid portion of your cruise fare to the original form of payment, or we will help you find a new cruise. You’ll also be refunded for any pre-paid amenities to the original form of payment.

We hope you choose to continue to sail on board MSC Meraviglia for your planned vacation.  We kindly remind you to respect the onboard measures to mitigate the spread of COVID-19 by:

 

• Wearing a mask indoors at all times unless seated whilst eating or drinking
• Maintaining physical distancing of 6 feet or more with people outside of your social bubble
• Following instructions and guidelines by the crew when required

 

In case you do have symptoms while on board, please contact our medical facility by dialing 115 immediately and we will assist you on a complimentary basis.

 

To sail aboard MSC Cruises vessels, travellers who are age 12 and older must be fully vaccinated against COVID-19 and test negative before boarding. All children (2 years or older) independent of vaccination status must test negative as well. All crew are fully vaccinated and tested weekly.

 

We apologize for any inconvenience and thank you for your understanding. The health and safety of all our guests and crew is our top priority. Thanks for choosing to sail with MSC Cruises.

 

Sincerely,

MSC Cruises