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HEALTH & SAFETY MEASURES FOR EUROPE CRUISES

The below measures are applicable to cruises in the upcoming months, including Summer 2021 departures in the Mediterranean and Northern Europe. We are continuously assessing developments in response to COVID-19 and will adapt the health and safety measures as necessary. 

 

 

IMPORTANT COVID-19 INFORMATION/PRE-BOARDING MEASURES AND SCREENING - TRAVEL REQUIREMENTS

Guests will be denied boarding if:  

 

Symptoms such as fever (>37.5 C  / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell within 14 days of embarkation
• Potential exposure to a suspected or confirmed case of COVID 19 within 14 days of embarkation
• Temporary travel restrictions based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality

For all sailings in the upcoming months, please note that all guests will need to take an RT-PCR or antigen swab test prior to the ship’s departure: 
• For departures from Italy: within 96 hours for Italian residents and within 48 hours for guests entering into Italian territory from abroad*
• For departures from other European countries: within 72 hours (subject to change, latest information posted here)

 

The original test results certificate must be presented at the terminal (paper or electronic format) in order to embark on the ship. The certificate must be in English, Italian, German, French or Spanish and must contain: guest’s personal data (verifiable with the other travel documents), date of the test, identification / contact details of the center that performed the analysis, technique used and negative test result.  The test is not required for guests under 2 years old.

 

To allow a safe return home to our guests in compliance with national regulations, MSC Cruises has organized the possibility for its guests to purchase and perform a molecular test (i.e. RT-PCR) or an antigen test during their cruise. For more information, please read our FAQ's below.

We continue to work with relevant authorities to keep the above requirements up to date.

*Includes anyone who has traveled to, from, or through the Schengen countries, Romania, Bulgaria and Croatia in the past 14 days prior to the ship's departure.

 
 

The MSC Cruises Health & Safety Protocol is developed with the Blue Ribbon Covid Expert Group 

and  MSC Grandiosa has obtained the Biosafe Ship additional class notation from RINA.

How we protect your health & safety
before, during and after your cruise

THE ONBOARD EXPERIENCE

We are committed to preserving the uniqueness of the onboard experience whilst helping protect you and your loved ones. You will continue to enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.

TRAVEL REQUIREMENTS

- Are there any travel restrictions under the new protocol, such as current health status, past medical history or age?

All guests must be healthy and physically fit for travel. Health of our Guests is our number one priority. 

Please note we will deny boarding in case of symptoms such as fever (>37.5 C / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell within 14 days of embarkation or potential exposure to a suspected or confirmed case of COVID 19 within 14 days of embarkation. 

For all sailings in the upcoming months, please note that all guests will need to take a molecular or antigen test prior to the ship’s departure:

• For departures from Italy: within 96 hours for Italian residents and within 48 hours for guests entering into Italian territory from abroad*. Starting from 24 May 2021, the Italian health authorities’ decree introduces the compulsory completion of a digital Passenger Locator Form (dPLF) for all travelers arriving in Italy by any means of transport. Guests are required to complete the dedicated digital Passenger Locator Form (dPLF) before entering Italy. Once the form has been submitted, guests will receive a dPLF in PDF format and a QR Code at the email address entered during registration.

• For departures from Germany: within 48 hours for all guests on MSC Seaview.

• For departures from other European countries: within 72 hours (subject to change, latest information posted on the website/on this page).

The original test results certificate must be presented at the terminal (paper or electronic format) in order to embark on the ship. The certificate must be in English, Italian, German, French or Spanish and must contain: guest’s personal data (verifiable with the other travel documents), date of the test, identification / contact details of the center that performed the analysis, technique used and negative test result. The test is not required for passengers under 2 years old.

*Includes anyone who has travelled to, from, or through the Schengen countries, Romania, Bulgaria and Croatia in the past 14 days prior to the ship's departure.

- Are there any travel restrictions for certain nationalities or countries of residence that may prevent guests from being allowed onboard?

For cruises until end of June 2021, we will initially only welcome guests who are residents in the 26 European ‘Schengen’ countries (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland) Croatia, Romania and Bulgaria.  

- Are there any specific requirements for guests already vaccinated against COVID-19?

The accelerated rollout of vaccines worldwide is a gamechanger for the health of our guests. Following the guidance from the World Health Organization, being vaccinated does not mean that you cannot put at risk other people. Therefore, the current health and safety protocol is absolutely critical for the wellbeing of our guests, crew and the communities our ships visit. We are prepared for the hybrid situation of safely sailing with vaccinated and unvaccinated guests thanks to our stringent health & safety measures such as COVID-19 test for all guests before embarking, social distancing and wearing masks. The current measures will remain in place in the upcoming months.

We are continuously assessing developments in response to the COVID-19 and will adapt the health and safety measures as needed.

EMBARKATION / DISEMBARKATION

- Do guests need to provide any medical documents to show that they are COVID-19 negative at embarkation/disembarkation?

Before boarding, all guests must complete a health questionnaire and report any symptoms of illness or potential exposure to a suspected or confirmed case of COVID-19 within 14 days of embarkation. All guests must undergo a contactless temperature check. All guests (2 years and older) will undertake a COVID-19 screening (antigen swab test) at the cruise terminal before boarding, to ensure they are healthy and fit to travel. Depending on the screening results, guests may participate in a secondary review with medical professionals or be denied boarding.

For all sailings in the upcoming months, please note that all guests will need to take a molecular or antigen test prior to the ship’s departure:

• For departures from Italy: within 96 hours for Italian residents and within 48 hours for guests entering into Italian territory from abroad*. Starting from 24 May 2021, the Italian health authorities’ decree introduces the compulsory completion of a digital Passenger Locator Form (dPLF) for all travelers arriving in Italy by any means of transport. Guests are required to complete the dedicated digital Passenger Locator Form (dPLF) before entering Italy. Once the form has been submitted, guests will receive a dPLF in PDF format and a QR Code at the email address entered during registration.

• For departures from Germany: within 48 hours for all Guests on MSC Seaview.

• For departures from other European countries: within 72 hours (subject to change, latest information posted on the website/on this page).

The original test results certificate must be presented at the terminal (paper or electronic format) in order to embark on the ship. The certificate must be in English, Italian, German, French or Spanish and must contain: guest’s personal data (verifiable with the other travel documents), date of the test, identification / contact details of the center that performed the analysis, technique used and negative test result. The test is not required for passengers under 2 years old.


*Includes anyone who has traveled to, from, or through the Schengen countries, Romania, Bulgaria and Croatia in the past 14 days prior to the ship's departure.

- What will happen if embarkation is denied to a guest for health reasons?

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination. 

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care.

- What safety protocols will be implemented on transfers and shuttles?

We are extending our enhanced health and hygiene measures to all MSC transfers, including: 

- Cleaning and sanitization of all vehicles before any new group of guests  

- Availability of hand sanitization stations and disinfectant mats for footwear 

- Appropriate personal protective equipment (PPE) for all drivers 

- Reduced number of guests with selected seats empty to ensure social distancing

- How are you cleaning and sanitizing the guest staterooms?

According to our enhanced cleaning and sanitation protocols, every guest stateroom will be thoroughly cleaned on a daily basis, with special attention to 40 frequently-touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces. 

Every stateroom will be deep cleaned at the end of each cruise before the next guests arrive for their cruise vacation.

- How often are you sanitizing public areas?

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitized throughout the day. For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE.

- What measures are you taking for the disembarkation process at the end of a cruise?

To ensure that all guests are disembarked safely and efficiently, we are providing detailed, step-by-step information, allocated time slots and a complimentary face mask for their journey home. All luggage will be sanitized before departure and staff wearing appropriate protective equipment will direct guests to avoid congestions at the gangway. 

Boarding for the next sailing will only commence once all guests have disembarked, avoiding any cross-over.

- How will the check-in take place?

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket to facilitate responsible social distancing, with travel documentation and health questionnaires. All guests (2 years and older) will undertake a COVID-19 health screening and a swab test. A newly designed process for embarkation has been implemented to manage the guest flow, to limit lines and contacts. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app (available on select ships) to start booking additional services, to secure space and to ensure a seamless onboard experience.

- Is it possible to get tested during the cruise to comply with regulations from my travel back home?

For all sailings in the upcoming months, to ensure the highest standards of health and safety and allow a safe return home to our guests in compliance with national regulations, MSC Cruises has organized the possibility for its guests to purchase and perform a molecular test (i.e. RT-PCR) or an antigen test during their cruise.

The molecular test will be charged €80. The test will be organized to comply with the 48h or 72h test validity to return to your country according to your national regulations. The antigenic test is always available for €25. These tests do not substitute the complimentary COVID-19 tests performed on board to comply with our comprehensive health and safety protocol.

ONBOARD MEDICAL SERVICES

- What happens if there is a suspected case of COVID-19 on board?

The preventative health and safety steps in the protocol are designed to mitigate the risk of COVID-19 transmission on board. In the event that someone should fall sick, we have a fully equipped onboard 24/7 Medical Centre with highly qualified medical staff who are fully trained for COVID-19 treatment and who are supported by a 24/7 ashore medical team.  

In case of flu-like symptoms, guests should notify immediately the medical center and free treatment will be provided. If the onboard medical team determines a suspected COVID-19 case, a comprehensive isolation procedure and response plan will be activated in close cooperation with the health authorities.

- Have you agreed with specific ports that they will welcome your ships that have positive cases on board for medical assistance ashore?

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call.

 

- Do you have certified COVID-19 tests on board your ships?

We have COVID-19 testing equipment on board for Real Time polymerase chain reaction (RT-PCR) and antigen swab testing.

 

- How do you monitor the health of guests onboard?

All MSC Cruises’ ships are equipped with state-of-the-art medical services and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team. We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the medical center and free treatment will be provided. 

For all sailings in the upcoming months, all guests will undergo an additional swab test during the cruise whilst on board, on top of the existing pre-boarding COVID-19 testing. The test is mandatory.

SOCIAL DISTANCING

- Will social distancing rules be applied onboard? 

We have redesigned activities, adapted our services and reduced venue capacity to ensure that our guests can easily adhere to current social distancing recommendations, both onboard and ashore.  

Guests will be reminded of social distancing guidelines at the time of booking and during their cruise through signage, public announcements, in-stateroom TV and staff engagement.

 

- Will guests be required to wear a mask?

MSC Cruises will organize activities to ensure that guests can practice responsible social distancing. Face masks will be required when in public areas, however masks do not need to be worn when seated in restaurants, bars, lounges, and when sitting on the sun deck.

Face masks will be available throughout the cruise. We also advise all guests to wear a face mask when traveling to and from the port and in the terminal, in compliance with local regulations.

DINE & DRINK

- How will the Main Dining experience change?

Our main restaurants will continue to serve our guests with a wide array of inspiring dishes and high-quality cuisine. We are modifying the seating layout to enable safe physical distancing, and guests will have the same table and waiter throughout their cruise for extra peace of mind.  

We are elevating our strict food safety protocols by enhancing the cleaning and sanitizing of all venues, providing appropriate protective equipment to all servers and increasing the number of hand sanitization stations at all restaurants.

Face masks do not need to be worn by our guests when seated in the restaurants, but only when entering the venue.

- Will Specialty Restaurants be open?

Yes, our sought-after Specialty Restaurants will be open while operating at a reduced capacity to comply with the precautionary health and safety measures. Reservations are available at the time of booking to help guests secure spaces and save money compared to onboard prices. Book your specialty dining prior to your cruise and save up to 35% vs. onboard prices.

- Will there be any changes to the bars and lounges?

Our bars will be open and ready to serve our guests with their favorite cocktail or aperitif. To ensure we comply with the current social distancing recommendations, our staff will deliver drinks at the table and we will limit the capacity of each venue. Face masks do not need to be worn by our guests when seated in bars and lounges, but only when entering the venue.

 

- Will the self-service at buffet be available?

At the buffet the food will be plated and served by our crew.

 

- How can I pre-book my drinks or restaurants onboard?

You can save time by personalizing your cruise even before getting onboard. Login on our website and you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-booking discounts!

- How I can get the restaurants and drinks menu at bars and restaurants?

For a contactless experience, guests will access restaurant and bar menus from their personal mobile device by scanning a QR code whilst on board. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app (available on select ships) to browse all the onboard restaurants, bars and lounges and to ensure a seamless onboard experience like making restaurant reservations.

 

ENTERTAINMENT, SERVICES & EXCURSIONS

- Will guests still be able to enjoy the theater shows and other activities? 

Guests will enjoy our onboard award-winning entertainment but with a few changes:

- We are reducing the capacity of the theater to allow for empty seats between guests
- The entertainment program will be extended so that all guests can enjoy our award-winning shows 
- Shows and activities will be pre-booked to manage the number of participants 
- Guests will be required to wear a face mask while in the theater

- Will the Kids Club be open and what kind of kids’ activities will be available?

Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment while ensuring a fun and enjoyable experience. 

New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitizer provided upon entry. We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure.

- Will you still have Spa and Fitness services available to guests? 

MSC Aurea Spa and Fitness facilities and services will be available* with enhanced health and sanitation measures, extended opening hours and reduced capacity in public spaces.

Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.

For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone. Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitized after each use as well as deep-cleaned and disinfected every night. All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipment.   

Book your spa package today!  

*Depending on ship-class, the following experiences will be closed until further notice: Saunas, Steam Rooms, Heat Baths Whirlpools, Ice & Snow Experiences. Salt Relax Room, Harmonic Relax Rooms, Experience Showers, Heated Loungers will remain open to our guests.

- Will guests be able to use the casino?

The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitizing of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables.

- Will there be any restrictions to visit some ports?

If you wish to go ashore during your cruise, you can only do so by participating in one of our MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board.