FLEXIBLE BOOKING CHANGESBook until August 31st and change your plans up to 48 hours before your cruise departure.
We understand that there continues to be a high level of uncertainty surrounding any holiday plans due to the developing situation around COVID-19. In order to provide our existing and new guests with additional support regarding your travel arrangements we have updated our Flexible Booking policy which applies to all existing and new bookings made from 1st August 2020 to 2022 August 31st.
**For more information please contact our Contact Center
***Unless additional costs charged by Airline companies.
• This promo is valid for bookings confirmed from August 1st 2020 to August 31st 2022
• If you reschedule, your new cruise departure date must be through to March 31st, 2023
• In case of cancellation, standard cancellation policy will apply
• Free Cruise move from a World Cruise to World Cruise only
• Free name change valid also for World Cruise
Please call our Contact Center or consult your Travel Agent for any additional info.
Booked Guests that found themselves not to meet any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore that they are prevented from boarding, are asked to send written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Program.
Our guests who have booked directly with MSC can use our form, those who have booked via travel agency are kindly invited to refer to their travel agent.
faqWe prepared a list of Frequently Asked Questions (FAQ) to quickly get answers to you for the most common questions
What is Flexible Booking Changes
Excluding World Cruise and World Cruise segments
Which sailing dates are included in Flexible Booking Changes?
Valid on bookings made through August 31, 2022 and departing through March 31, 2023 qualify for Flexible Booking Changes.
*Note: All guests participating in Flexible Booking Changes must cruise on or before March 31, 2023.
Excluding World Cruise and World Cruise segments.
How do I participate in Flexible Booking Changes?
In order to participate in Flexible Booking Changes, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Flexible Booking Changes and you wish to move your cruise to another date and/or ship.
Our Contact Center will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must depart on or before March 31, 2023. You may choose any ship/sail date.
What if I move my cruise to a new date and the new cruise is less expensive?
Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded.
When is the latest I can cancel my cruise in order to participate in Flexible Booking Changes?
Please see the table below to see when you must cancel your cruise by in order to be eligible for Flexible Booking Changes:
|CRUISE DEPARTS:||MUST CALL BY:|
|Sunday||Friday by 5pm EST|
|Monday||Saturday by 5pm EST|
|Tuesday||Sunday by 5pm EST|
|Wednesday||Monday by 5pm EST|
|Thursday||Tuesday by 5pm EST|
|Friday||Wednesday by 5pm EST|
|Saturday||Thursday by 5pm EST|