FLEXIBLE BOOKING CHANGES

Book until August 31st and change your plans up to 48 hours before your cruise departure.

We understand that there continues to be a high level of uncertainty surrounding any holiday plans due to the developing situation around COVID-19. In order to provide our existing and new guests with additional support regarding your travel arrangements we have updated our Flexible Booking policy which applies to all existing and new bookings made until August 31, 2022, and departure dates by March 31, 2023.
 

  • Change date free of charge up to 48 hours prior to your cruise departure date for cruise only bookings; up to 21 days for Fly&Cruise bookings.***

  • Change name free of charge: up to 48 hours prior to your cruise departure (21 days Fly & Cruise bookings).
     
    **For more information please contact our Contact Center
    ***Unless additional costs charged by Airline companies.

    Please note:

    In case of cancellation, standard cancellation policy will apply

     Free Cruise move from a World Cruise to a World Cruise only, up to 15 days prior to your
    cruise departure; up to 21 days for Fly&Cruise.

     Free Cruise name change on a World Cruise to a World Cruise only, up to 15 days prior to
    your cruise departure; up to 21 days for Fly&Cruise.

     
    Please call our Contact Center or consult your Travel Agent for any additional info.


    IMPORTANT TO NOTE:

    Booked Guests who failed to meet MSC's health and safety requirements (e.g missing vaccination) and were unable to board, are asked to send a written communication to MSC Cruises no later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Policy.
  •      

     

     

    faq

    We prepared a list of Frequently Asked Questions (FAQ) to quickly get answers to you for the most common questions

    What is Flexible Booking Changes

    Flexible Booking Changes is for bookings made through August 31, 2022 and departing through March 31, 2023. This policy allows guests to change their cruise up to 48 hours prior to departure and move their money to a new cruise date and/or new ship of their choice within the allotted time frame (any ship, any sailing on or before March 31, 2023). 

     

    Excluding World Cruise and World Cruise segments

    Which sailing dates are included in Flexible Booking Changes?

    Valid on bookings made through August 31, 2022 and departing through March 31, 2023 qualify for Flexible Booking Changes. 
    *Note: All guests participating in Flexible Booking Changes must cruise on or before March 31, 2023.

     

    Excluding World Cruise and World Cruise segments.

     

    How do I participate in Flexible Booking Changes?

    In order to participate in Flexible Booking Changes, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Flexible Booking Changes and you wish to move your cruise to another date and/or ship. 

    Our Contact Center will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must depart on or before March 31, 2023. You may choose any ship/sail date. 

    What if I move my cruise to a new date and the new cruise is less expensive?

    Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded. 

     

    When is the latest I can cancel my cruise in order to participate in Flexible Booking Changes?

    Please see the table below to see when you must cancel your cruise by in order to be eligible for Flexible Booking Changes:

     CRUISE DEPARTS: MUST CALL BY:
     Sunday Friday by 5pm EST
     Monday Saturday by 5pm EST
    Tuesday Sunday by 5pm EST
    Wednesday Monday by 5pm EST
    Thursday Tuesday by 5pm EST
    Friday Wednesday by 5pm EST
    Saturday Thursday by 5pm EST

    Do World Cruises qualify for Flexible Booking Changes?

    You can only move a World Cruise reservation to another World Cruise reservation, up to 15 days prior to the sailing date of the current reservation.