FLEXIBLE BOOKING CHANGES

Change your cruise up to 48 hours prior to departure. 
Booking must be made through May 31, 2022, and your cruise departure date is through March 31, 2023. 
Excluding World Cruise & World Cruise segments.

What is Flexible Booking Changes?

If your booking date and cruise date matches the above information, MSC Cruises USA allows you to change your cruise up to 48 hours prior to departure by 5pm EST. You can move your money to another cruise that sails on or before March 31, 2023 (any ship, any sail date).  

 

How do I know if my cruise qualifies for Flexible Booking Changes?

If your cruise booking is made through May 31, 2022 AND your cruise departure date is through March 31, 2023 then you qualify! 
Excluding World Cruise & World Cruise segments.



How do I participate in Flexible Booking Changes?

If you would like to change your cruise plans, you MUST call our Contact Center and advise them you would like to take advantage of Flexible Booking Changes (you must call 48 hours prior to your cruise by 5pm EST). 

If you booked directly with MSC Cruises: please call our Contact Center at 877-665-4655 and we will work with you to take the money currently placed on your original booking and apply the funds to a new cruise of your choice that sails on or before March 31, 2023 (any ship, any sail date).

If you booked through a travel advisor: please contact your travel advisor so they can work with MSC Cruises to get your cruise changes applied. 

faq

We prepared a list of Frequently Asked Questions (FAQ) to quickly get answers to you for the most common questions

What is Flexible Booking Changes

Flexible Booking Changes is for bookings made through May 31, 2022 and departing through March 31, 2023. This policy allows guests to change their cruise up to 48 hours prior to departure and move their money to a new cruise date and/or new ship of their choice within the allotted time frame (any ship, any sailing on or before March 31, 2023). 

 

Excluding World Cruise and World Cruise segments

Which sailing dates are included in Flexible Booking Changes?

Valid on bookings made through May 31, 2022 and departing through March 31, 2023 qualify for Flexible Booking Changes. 
*Note: All guests participating in Flexible Booking Changes must cruise on or before March 31, 2023.

 

Excluding World Cruise and World Cruise segments.

 

How do I participate in Flexible Booking Changes?

In order to participate in Flexible Booking Changes, you will need to call our Contact Center at least 48 hours prior to your cruise departure. Let our Contact Center know you would like Flexible Booking Changes and you wish to move your cruise to another date and/or ship. 

Our Contact Center will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must depart on or before March 31, 2023. You may choose any ship/sail date. 

What if I move my cruise to a new date and the new cruise is less expensive?

Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded. 

 

When is the latest I can cancel my cruise in order to participate in Flexible Booking Changes?

Please see the table below to see when you must cancel your cruise by in order to be eligible for Flexible Booking Changes:

 CRUISE DEPARTS: MUST CALL BY:
 Sunday Friday by 5pm EST
 Monday Saturday by 5pm EST
Tuesday Sunday by 5pm EST
Wednesday Monday by 5pm EST
Thursday Tuesday by 5pm EST
Friday Wednesday by 5pm EST
Saturday Thursday by 5pm EST

Do World Cruises qualify for Flexible Booking Changes?

You can only move a World Cruise reservation to another World Cruise reservation, up to 15 days prior to the sailing date of the current reservation.