Guest Safety Drills
Safety Drills and Briefings are held at the beginning of your cruise to ensure your familiarity with the safety equipment and evacuation procedures in case of an emergency. Their importance cannot be over emphasized.
Safety Drills are held upon embarkation from main cruise ports, while Safety Briefings are conducted for all newly embarked guests joining the cruise in secondary ports. Safety Drills are carried out in one or more languages likely to be understood by guests and involve the entire crew and all the guests.
Since the aim of the drills is to practice the evacuation procedure, guests are asked to bring their life jackets from their staterooms and go to their assigned Muster/Assembly stations just as they would in an emergency. Once there, they receive additional safety instructions and information.
All MSC Cruises guests embarking in secondary cruise ports are likewise requested to attend a Safety Briefing. After grabbing their life jackets from their staterooms, these guests are asked to assemble in the ship’s largest Muster Station [AR-SI-LI-OP] / Assembly Station [PR-DI-SP-FA-MA-PO-OR-MU], where the main briefing takes place. Guests are then accompanied to their assigned Muster / Assembly Stations.
The Safety Briefings provide full information on the safety equipment and procedures, including the emergency evacuation procedure and the location of the Muster/Assembly Station assigned to each guest. Guests are informed of the schedule for the drills both in the daily program and over the ship’s public address system shortly before they are due to commence.
In addition to these Safety Drills and Briefings for our guests, the crew also conduct a general emergency drill twice a month, including a fire simulation, evacuation and abandon ship drill with lifeboats. This ensures they are fully prepared for any eventuality. All our Safety Briefings and Drills are fully compliant with the strict requirements of the International Convention for the Safety of Life at Sea (SOLAS) developed by the International Maritime Organization (IMO).
At MSC Cruises we’re totally committed to your safety and peace of mind, constantly reviewing our drill procedures to ensure the greatest possible clarity and safety, while working transparently to the highest standards.
Languages Spoken on Board
The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. On Caribbean cruises on MSC Divina, the main language is English and all announcements (except safety related announcements) are only in English.
The stateroom information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.
Each evening a detailed program for the following day will be delivered to your stateroom. It contains full information on the activities and entertainment created by the entertainment staff.
The Daily Specials section, delivered to your stateroom each day, provides a guide to shopping on board, outlining the special offers and promotions available the following day.
Photo Gallery & Photo Shop
An onboard Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have.
Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise.
Video DVD Service
A dedicated team of skilled videographers are on hand to video special events during the cruise. They also accompany guests on excursions, capturing the memorable places visited on video. At the end of each cruise, the team produces a special video record of your cruise on DVD, which may be purchased at the Photo Gallery.
A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as film and batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.
Wireless internet “hotspot” service
If you are an avid Internet user, you can continue surfing the web during your cruise by connecting to the Internet with your laptop, tablet or smartphone.
Just connect to the ship’s network, available via a wireless connection in all common areas of the ship; on all the ships the wireless network is also available in all staterooms and suites. To access the hot spot service, just select the amount of credit you require and it will be charged directly to your onboard account. It is also possible to rent a limited number of laptop from the Information Desk (only onboard MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia). For MSC Yacht Club Guests, this service is available onboard MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia free of charge from the Concierge Desk (also in this case there’s a limited number of laptop).
Internet access via satellite is a significantly different experience than high-speed connections on shore. Onboard Internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to occasional disruptions due to weather patterns and location. Accessing e-mail and the Internet in the middle of the world’s oceans is a triumph of cutting edge satellite technology.
Our investment into this technology matches some of the most prestigious companies in the world, but even so it cannot be as fast as your home broadband. This is because the data must be transmitted over a slower wireless signal to satellites 22,000 miles above the Earth, which then bounce the data back down to the exchange. At home the data is sent down your fast cable connection to your local exchange, just around the corner from your house.
We are continually reviewing our investment to secure you as fast a connection as possible and challenge fjords, glaciers and other grand geographical locations, to provide you with as seamless and consistent a service as possible. Details and offers available will be posted on the Daily Program.
Your Cruise Card will also allow you to access the Internet. At the Internet Café you can stay connected with the world by using the Internet browser, just like you would at home.
The service is subject to the rates displayed on board. Internet performance on board the ship is not like a broadband connection ashore. It relies on satellite links and therefore may at times be significantly slower. It may also be interrupted by interference or bad weather conditions.
Sunbeds are available at no charge to guests. They cannot be booked, and guests are kindly requested not to occupy deck-chairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available in the staterooms. These should be returned to your stateroom after use. Unreturned pool towels may be charged to the onboard accounts of guests.
The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation for adults only. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.