FOR CANCELED CARIBBEAN CRUISES MARCH 14 - JULY 10
You do not need to call us! If you have booked your cruise through a travel advisor, we encourage you to contact your travel advisor and they will assist you with your options. For bookings made directly with MSC Cruises USA or for those who have not been able to make contact with your travel advisor, click on the form below and make your selection.
If you booked your cruise through MSC Cruises USA office, guests have the following two options:
125% Future Cruise Credit—BEST CHOICE
Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. government taxes & fees and prepaid items, which will be refunded to the original form of payment). The Future Cruise Credit can be used on any sailing departing on or before December 31, 2021. If unused, we will automatically provide a refund equal to the original cruise fare paid.
Request a Refund
We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the Future Cruise Credit, a refund will be issued 60 days from the date the refund is requested.
PLEASE NOTE: YOUR SELECTION IS FINAL AND CANNOT BE CHANGED ONCE SUBMITTED.
FOR CANCELED CARIBBEAN CRUISES JULY 11 - 31
Effective June 19, guests paid in full will automatically receive a 125% Future Cruise Credit (sent to guest or travel advisor email on file). If you have not received your Future Cruise Credit or you wish to receive a refund instead, Click here.
FOR CANCELED CARIBBEAN CRUISES AUGUST 1 - SEPTEMBER 15
(MSC SEASIDE & MSC ARMONIA)
We will automatically provide you a 125% Future Cruise Credit of your original cruise fare paid to be used on a sailing on or before December 31, 2021. The Future Cruise Credit will be directly sent to the email we have on file for your reservation by Monday, July 13, so there is no need for you to do anything. If you wish to receive a refund instead, you will be able to submit a request through our online form, available beginning Monday, July 13.