frequently asked questions:

cruise cancellation due to covid-19

Everything you need to know about Cruise Cancellations Due to COVID-19

What ships and sail dates are canceled?

MSC Armonia: March 16 through October 31
MSC Bellissima: March 14 through October 31
MSC Divina: March 20 through October 31
MSC Fantasia: March 28 through October 31+ November Grand Voyages
MSC Grandiosa: March 14 through October 31
MSC Lirica: March 14 through October 31
MSC Magnifica: March 16 through October 31
MSC Meraviglia: March 15 through October 31
MSC Musica: March 16 through October 31
MSC Opera: March 10 through October 31
MSC Orchestra: March 20 through October 31 + November 29 Grand Voyage
MSC Poesia: March 22 through October 31
MSC Preziosa: March 14 through October 31
MSC Seaside: March 14 through October 31
MSC Seaview: March 19 through October 31 + November 12 Grand Voyage
MSC Sinfonia: March 13 through October 31+ November Grand Voyages
MSC Splendida: March 29 through October 31 + November Grand Voyages

 

MSC Magnifica and MSC Grandiosa are currently cruising in Europe, however, only Schengen countries are allowed to cruise. To see what guests are saying about cruising re-imagined, click here.

 
 

What are my options due to canceled cruises?

For canceled cruises, guests who have paid in full may choose a 125% Future Cruise Credit or a refund.

 

If you do not have your Future Cruise Credit, you can download now: click here. If you prefer a refund, please call us at 1-866-420-3584 no later than December 15th. 

When will Future Cruise Credits be sent?

For all cruises canceled from March 14 - October 31, 2020, guests who have paid in full will automatically receive a 125% Future Cruise Credit (sent to guest or travel advisor email on file). To download your Future Cruise Credit, click here.

What if I want a full refund?

Guests can request a refund by calling us at 1-866-420-3584 no later than December 15th.

 
 

What is the value of the Future Cruise Credit based on?

The value of the Future Cruise Credit is based on the original amount paid.  Applicable prepaid services and government taxes and fees will continue to be issued in a refund.

 

What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued? 

If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.  

 

Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance. 

What happens if I have purchased pre-cruise items on a sailing that is now canceled? (Ex. Shore excursions, drink packages, etc.)

Pre-cruise purchases will be refunded to the original form of payment.
 

Can I give my Future Cruise Credit to a friend or family member?

No, the Future Cruise Credit is non-transferable and non-refundable.

If the value of my Future Cruise Credit is higher than the cost of my new cruise, can I get an onboard credit for the difference? 

No, your remaining Future Cruise Credit balance (if applicable), will be converted into a new Future Cruise Credit.

If I was traveling with a friend and at the time of the re-booking he/she doesn't want to travel, can I go alone?

Yes, keep in mind the full value of the Future Cruise Credit will apply to the future booking. MSC will not provide either a refund or an Future Cruise Credit to the individual that subsequently decides not to travel. Single supplement charges will apply and, if the future booking costs more than the original booking, the guest is responsible to pay the difference. If the price of the future booking is less than the original booking, a Future Cruise Credit for the balance will be issued to the guests that appeared in the original reservation.

What sailings are impacted by the updated 2020 fall and 2021 winter deployment MSC Cruises recently announced?

Due to the pandemic, MSC Cruises announced new deployment for the fall and winter 2020/2021 season, resulting in changes to some of our originally planned itineraries. In all instances in which a sailing was impacted, we have worked hard to offer new attractive deployment options. All guests impacted will be moved to another ship serving the same or similar itinerary, while protecting the price of their original booking, and will be offered either an upgrade or receive a shipboard credit up to $200 per stateroom, depending on the category of the stateroom booked and length of sailing.
 
For an overview of sailings impacted as well as the new sailings we’ll move your cruise to – based on the closest available itinerary – please select your ship

To learn more about Winter 2020/2021 cruises, click here.

 

 

What if I don't want to keep the sailing that I was moved to?

MSC Cruises USA guests have the ability to transfer the amount currently paid on their booking to another ship and sailing in MSC Cruises' fleet or can opt for a refund of their deposit amount, following normal cancellation procedures. Please ensure that any requests for cancellations are made at least 90 days prior to departure to avoid penalty. If booked through a travel advisor, please consult with them before moving forward with your decision for the best procedure.