frequently asked questions:
cruise cancellation due to covid-19
What ships and sail dates are canceled?
Please view our list of canceled cruises below:
MSC Armonia - March 16 through Sept 15
MSC Bellissima - March 14 through July 31
MSC Divina - March 20 through July 31
MSC Fantasia - March 28 through July 31
MSC Grandiosa - March 14 through July 31
MSC Lirica - March 14 through July 31
MSC Magnifica - March 16 through July 31
MSC Meraviglia - March 15 through July 31
MSC Meraviglia - Sept. 5 through Oct. 22 (Canada/New England cruises)
MSC Musica - March 16 through July 31
MSC Opera - March 10 through July 31
MSC Orchestra - March 20 through July 31
MSC Poesia - March 22 through July 31
MSC Preziosa - March 14 through July 31
MSC Seaside - March 14 through Sept 15
MSC Seaview - March 19 through July 31
MSC Sinfonia - March 13 through July 31
MSC Splendida - March 29 through July 31
What sailings are impacted by the updated fall and winter deployment MSC Cruises recently announced?
Has MSC Cruises USA process changed in managing bookings on canceled sailings?
Yes, moving forward we’ve made it even easier. Starting June 19 for Canada/New England cruises canceled from Sept. - Oct. 2020, a Future Cruise Credit will automatically be emailed to you or your travel advisor directly, if an email is noted on the reservation.
When will Future Cruise Credits be sent?
A designated date is noted in the cancellation announcement allowing MSC Cruises to process the Future Cruise Credit and add the additional 25% value. For MSC Meraviglia sailings canceled with departures on Sept. 5, Sept. 22, Oct. 2, Oct. 12 and Oct. 22, the Future Cruise Credit will be emailed on June 19. For MSC Seaside and MSC Armonia sailings canceled from August 1 - September 15, the Future Cruise Credit will be automatically sent to the email we have on file by Monday, July 13.
What if I want a full refund?
To make this selection easy, simply visit this page and fill out the required form. Refunds will be issued 60 days from the requested date. For canceled MSC Meraviglia Canada/New England sailings, the form is available starting Friday, June 19. For canceled MSC Seaside and MSC Armonia sailings from August 1 - September 15, the refund form will be available online starting Monday, July 13.
What is the value of the Future Cruise Credit based on?
The value of the Future Cruise Credit is based on the original amount paid. Applicable prepaid services and government taxes and fees will continue to be issued in a refund.
What are my options due to canceled cruises?
If you were booked on a cruise through MSC Cruises USA between , you will be given two options:
A.) 125% Future Cruise Credit (valid on any cruise on or before Dec. 31, 2021)
B.) Request a refund
PLEASE NOTE: YOUR SELECTION IS FINAL AND CANNOT BE CHANGED ONCE SUBMITTED. You do not need to call us! To make this as convenient as possible, you can fill out a form online to submit your request.
What if I already applied for Cruise Assurance and my cruise is now canceled?
Impacted guests who previously opted into our MSC Cruise Assurance program for a 100% FCC are now eligible for the higher 125% FCC. If you have been impacted by the canceled cruises through July 10th and previously submitted a request through MSC Cruise Assurance, YOU MUST SELECT THE BOX THAT APPLIES TO YOUR CRUISE DATE AND FILL OUT A NEW FORM.Caribbean cruises canceled, click here
Non-Caribbean cruises canceled, click here
What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?
If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.
Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance.