frequently asked questions:
cruise cancellation due to covid-19
What ships and sail dates are canceled?
The following sailings have also been impacted. As compensation and client options vary, for any questions, please contact us at 866-337-4309.
- All cruises to/from New York scheduled in 2020 and 2021
- MSC Armonia sailings from Tampa starting May 2, 2021 through October 31, 2021
- MSC Divina sailings from Miami starting March 28, 2021 - August 22, 2021
What are my options due to canceled cruises?
For canceled cruises, guests will automatically receive a Future Cruise Credit (FCC) to use. Your FCC will be emailed directly to you or your travel agent. If you still prefer a refund, you may call us after you receive your FCC. To request a refund after you've recieved your FCC, please call 1-866-420-3548.
When will Future Cruise Credits be sent?
Guests who have paid in full will automatically receive a Future Cruise Credit (sent to guest or travel advisor email on file).
What if I want a full refund?
Once you have received your Future Cruise Credit, but you still wish to receive a refund, please call us at at 1-866-420-3584 (you must received your Future Cruise Credit before requesting a refund).
What is the value of the Future Cruise Credit based on?
The value of the Future Cruise Credit is based on the original amount paid. Applicable prepaid services and government taxes and fees will continue to be issued in a refund.
What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?
If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.
Alternatively, if the new value is lower than the FCC’s value, the remaining balance can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, shipboard credits and more.