frequently asked questions:

cruise cancellation due to covid-19

Everything you need to know about Cruise Cancellations Due to COVID-19

What ships and sail dates are canceled?

For a list of canceled cruises, please check your ship and sail date here

What sailings are impacted by the updated fall and winter deployment MSC Cruises recently announced?

Due to the pandemic, MSC Cruises recently announced new deployment for the fall and winter 2020/2021 season, resulting in changes to some of our originally planned itineraries. In all instances in which a sailing was impacted, we have worked hard to offer new attractive deployment options. All guests impacted will be moved to another ship serving the same or similar itinerary, while protecting the price of their original booking, and will be offered either an upgrade or receive a shipboard credit up to $200 per stateroom, depending on the category of the stateroom booked and length of sailing.
 
For an overview of sailings impacted as well as the new sailings we’ll move your cruise to – based on the closest available itinerary – please click here.

 

 

What if I don't want to keep the sailing that I was moved to?

MSC Cruises USA guests have the ability to transfer the amount currently paid on their booking to another ship and sailing in MSC Cruises' fleet or can opt for a refund of their deposit amount, following normal cancellation procedures.  These changes can be made starting July 1.  Please ensure that any requests for cancellations are made at least 90 days prior to departure to avoid penalty.  If booked through a travel advisor, please consult with them before moving forward with your decision for the best procedure.

 
 
 

Has MSC Cruises USA process changed in managing bookings on canceled sailings?

Starting June 19 for all cruises canceled, a Future Cruise Credit will automatically be emailed to you or your travel advisor directly, if an email is noted on the reservation. If you have not received your Future Cruise Credit, or wish to request a refund, please check your ship's cancellation page to see when you can request a copy of the Future Cruise Credit or request a refund. Click here to select your ship.  

 
 
 
 
 
 

When will Future Cruise Credits be sent?

A designated date is noted in the cancellation announcement allowing MSC Cruises to process the Future Cruise Credit and add the additional 25% value. Please refer to your specific ship for information, here.

 
 
 

What if I want a full refund?

To make this selection easy, simply visit this page and if applicable, fill out the required form.  Refunds will be issued 60 days from the requested date. 

 
 
 
 

What is the value of the Future Cruise Credit based on?

The value of the Future Cruise Credit is based on the original amount paid.  Applicable prepaid services and government taxes and fees will continue to be issued in a refund.

 

What are my options due to canceled cruises?

If you were booked on a cruise through MSC Cruises USA between, guests who have paid in full will automatically receive a 125% Future Cruise Credit (sent to guest or travel advisor email on file). If you prefer to request a refund, you may do so online by selecting your ship

 

 

 
 
 
 

What if I already applied for Cruise Assurance and my cruise is now canceled?

Impacted guests who previously opted into our MSC Cruise Assurance program for a 100% FCC will now receive 125% FCC if your cruise was canceled.To learn more about canceled cruises, select your ship.

If I choose a refund, when will a refund be given?

Refunds will be issued 60 days from the date you complete the online form. 
 

If I choose a Future Cruise Credit, how and when will I receive it?

Starting June 19, guests who have paid in full will automatically receive a 125% Future Cruise Credit (sent to guest or travel advisor email on file). If you would like to download your Future Cruise Credit, or you prefer to request a refund, you may do so by selecting your ship, if applicable, which will advise you when you will receive your Future Cruise Credit or when you can download the Future Cruise Credit on our website. 
 
 

What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued? 

If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.  

 

Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance. 

What happens if I have purchased pre-cruise items on a sailing that is now canceled? (Ex. Shore excursions, drink packages, etc.)

Pre-cruise purchases will be refunded to the original form of payment and will be issued the later of either 60 days after the original sail date or 60 days from the date you complete the online form.

Can I give my Future Cruise Credit to a friend or family member?

No, the Future Cruise Credit is non-transferable and non-refundable.

If the value of my Future Cruise Credit is higher than the cost of my new cruise, can I get an onboard credit for the difference? 

No, your remaining Future Cruise Credit balance (if applicable), will be converted into a new Future Cruise Credit.

If I was traveling with a friend and at the time of the re-booking he/she doesn't want to travel, can I go alone?

Yes, keep in mind the full value of the Future Cruise Credit will apply to the future booking. MSC will not provide either a refund or an Future Cruise Credit to the individual that subsequently decides not to travel. Single supplement charges will apply and, if the future booking costs more than the original booking, the guest is responsible to pay the difference. If the price of the future booking is less than the original booking, a Future Cruise Credit for the balance will be issued to the guests that appeared in the original reservation.