frequently asked questions:
cruise cancellation due to covid-19
What are my options due to canceled cruises?
For canceled cruises, guests who have paid in full may choose a 125% Future Cruise Credit or a refund.
If you do not have your Future Cruise Credit, you can download now: click here. If you prefer a refund, please call us at 1-866-420-3584 no later than December 15th.
When will Future Cruise Credits be sent?
For all cruises canceled from March 14 - October 31, 2020, guests who have paid in full will automatically receive a 125% Future Cruise Credit (sent to guest or travel advisor email on file). To download your Future Cruise Credit, click here.
What if I want a full refund?
Guests can request a refund by calling us at 1-866-420-3584 no later than December 15th.
What is the value of the Future Cruise Credit based on?
The value of the Future Cruise Credit is based on the original amount paid. Applicable prepaid services and government taxes and fees will continue to be issued in a refund.
What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?
If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.
Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance.