frequently asked questions:
cruise cancellation due to covid-19
What are my options due to canceled cruises?
For canceled cruises, guests will have the following options:
Receive an FCC (Future Cruise Credit) in the amount paid (excluding Government taxes and fees and prepaid services, which will be refunded) OR
Move your cruise to any ship/any sailing immediately OR
Request a refund
When will Future Cruise Credits be sent?
Guests who have paid in full will automatically receive a Future Cruise Credit (sent to guest or travel advisor email on file).
What if I want a full refund?
You can request a refund by calling us at 1-866-420-3584 (you must received your Future Cruise Credit before requesting a refund).
What is the value of the Future Cruise Credit based on?
The value of the Future Cruise Credit is based on the original amount paid. Applicable prepaid services and government taxes and fees will continue to be issued in a refund.
What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?
If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.
Alternatively, if the new value is lower than the FCC’s value, the remaining balance can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, shipboard credits and more.