frequently asked questions:
cruise cancellation due to covid-19
What ships and sail dates are canceled?
What sailings are impacted by the updated fall and winter deployment MSC Cruises recently announced?
Has MSC Cruises USA process changed in managing bookings on canceled sailings?
Starting June 19 for all cruises canceled, a Future Cruise Credit will automatically be emailed to you or your travel advisor directly, if an email is noted on the reservation. If you have not received your Future Cruise Credit, or wish to request a refund, please check your ship's cancellation page to see when you can request a copy of the Future Cruise Credit or request a refund. Click here to select your ship.
When will Future Cruise Credits be sent?
A designated date is noted in the cancellation announcement allowing MSC Cruises to process the Future Cruise Credit and add the additional 25% value. Please refer to your specific ship for information, here.
What if I want a full refund?
To make this selection easy, simply visit this page and if applicable, fill out the required form. Refunds will be issued 60 days from the requested date.
What is the value of the Future Cruise Credit based on?
The value of the Future Cruise Credit is based on the original amount paid. Applicable prepaid services and government taxes and fees will continue to be issued in a refund.
What are my options due to canceled cruises?
If you were booked on a cruise through MSC Cruises USA between, guests who have paid in full will automatically receive a 125% Future Cruise Credit (sent to guest or travel advisor email on file). If you prefer to request a refund, you may do so online by selecting your ship.
What if I already applied for Cruise Assurance and my cruise is now canceled?
Impacted guests who previously opted into our MSC Cruise Assurance program for a 100% FCC will now receive 125% FCC if your cruise was canceled.To learn more about canceled cruises, select your ship.
What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?
If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.
Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance.