frequently asked questions:

cruise cancellation due to covid-19

Everything you need to know about Cruise Cancellations Due to COVID-19

What ships and sail dates are canceled?

MSC Armonia: March 16, 2020 through June 30, 2021
MSC Bellissima: March 14, 2020 through June 30, 2021
MSC Divina: March 20, 2020 through June 30, 2021
MSC Fantasia: March 28, 2020 through October 31, 2021
MSC Grandiosa: March 14, 2020 through June 30, 2021 (Non-Schengen countries only)
MSC Lirica: March 14 through November 5, 2021
MSC Magnifica: March 16 through October 18, 2020 + November 8, 2020 - June 30, 2021 (Non-Shengen countries only)
MSC Meraviglia: March 15, 2020 through June 30, 2021
MSC Musica: March 16, 2020 through September 27, 2021
MSC Opera: March 10, 2020 through October 23, 2021
MSC Orchestra: March 20 through June 30, 2021 (Non-Schengen countries only)
MSC Poesia: March 22, 2020 through October 21, 2021
MSC Preziosa: March 14, 2020 through September 22, 2021
MSC Seaside: March 16, 2020 through June 30, 2021 (Non-Schengen countries only)
MSC Seaview: March 19, 2020 through June 30, 2021 (Non-Schengen countries only)
MSC Sinfonia: March 13, 2020 through November 13, 2021
MSC Splendida: March 29 through June 30, 2021 (Non-Schengen countries only)

MSC Virtuosa: April 16, 2021 through June 30, 2021 (Non-Schengen countries only)

 

The following sailings have also been impacted. As compensation and client options vary, for any questions, please contact us at 866-337-4309.

  • All cruises to/from New York scheduled in 2020 and 2021
  • MSC Armonia sailings from Tampa starting May 2, 2021 through October 31, 2021
  • MSC Divina sailings from Miami starting March 28, 2021 - August 22, 2021

What are my options due to canceled cruises?

For canceled cruises, guests will automatically receive a Future Cruise Credit (FCC) to use. Your FCC will be emailed directly to you or your travel agent. If you still prefer a refund, you may call us after you receive your FCC. To request a refund after you've recieved your FCC, please call 1-866-420-3548.

When will Future Cruise Credits be sent?

Guests who have paid in full will automatically receive a Future Cruise Credit (sent to guest or travel advisor email on file). 

What if I want a full refund?

Once you have received your Future Cruise Credit, but you still wish to receive a refund, please call us at at 1-866-420-3584 (you must received your Future Cruise Credit before requesting a refund). 

 
 
 

What is the value of the Future Cruise Credit based on?

The value of the Future Cruise Credit is based on the original amount paid.  Applicable prepaid services and government taxes and fees will continue to be issued in a refund.

 

What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued? 

If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.  

 

Alternatively, if the new value is lower than the FCC’s value, the remaining balance can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, shipboard credits and more. 

 

What happens if I have purchased pre-cruise items on a sailing that is now canceled? (Ex. Shore excursions, drink packages, etc.)

Pre-cruise purchases will be refunded to the original form of payment.
 

Can I give my Future Cruise Credit to a friend or family member?

No, the Future Cruise Credit is non-transferable and non-refundable.

If the value of my Future Cruise Credit is higher than the cost of my new cruise, can I get an onboard credit for the difference? 

If you have a remaining balance on your Future Cruise Credit, it can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, onboard credits and more. 
 
 

If I was traveling with a friend and at the time of the re-booking he/she doesn't want to travel, can I go alone?

Yes, keep in mind the full value of the Future Cruise Credit will apply to the future booking. MSC will not provide either a refund or an Future Cruise Credit to the individual that subsequently decides not to travel. Single supplement charges will apply and, if the future booking costs more than the original booking, the guest is responsible to pay the difference. If the price of the future booking is less than the original booking, a Future Cruise Credit for the balance will be issued to the guests that appeared in the original reservation.

What sailings are impacted by the updated 2020 fall and 2021 winter deployment MSC Cruises recently announced?

Due to the pandemic, MSC Cruises announced new deployment for the fall and winter 2020/2021 season, resulting in changes to some of our originally planned itineraries. In all instances in which a sailing was impacted, we have worked hard to offer new attractive deployment options. All guests impacted will be moved to another ship serving the same or similar itinerary, while protecting the price of their original booking, and will be offered either an upgrade or receive a shipboard credit up to $200 per stateroom, depending on the category of the stateroom booked and length of sailing.
 
For an overview of sailings impacted as well as the new sailings we’ll move your cruise to – based on the closest available itinerary – please select your ship. 

To learn more about Winter 2020/2021 cruises, click here.

 

 

What if I don't want to keep the sailing that I was moved to?

MSC Cruises USA guests have the ability to transfer the amount currently paid on their booking to another ship and sailing in MSC Cruises' fleet or can opt for a refund of their deposit amount, following normal cancellation procedures. Please ensure that any requests for cancellations are made at least 90 days prior to departure to avoid penalty. If booked through a travel advisor, please consult with them before moving forward with your decision for the best procedure.