frequently asked questions:

cruise cancellation due to covid-19

Everything you need to know about Cruise Cancellations Due to COVID-19

What ships and sail dates are canceled?

MSC Magnifica: Dec 19, 2021 - Jan 14, 2022

What are my options due to canceled cruises?

For canceled cruises, guests will have the following options:

 

Receive an FCC (Future Cruise Credit) in the amount paid (excluding Government taxes and fees and prepaid services, which will be refunded) OR 

Move your cruise to any ship/any sailing immediately OR
Request a refund 

When will Future Cruise Credits be sent?

Guests who have paid in full will automatically receive a Future Cruise Credit (sent to guest or travel advisor email on file). 

What if I want a full refund?

You can request a refund by calling us at 1-866-420-3584 (you must received your Future Cruise Credit before requesting a refund). 

 
 
 

What is the value of the Future Cruise Credit based on?

The value of the Future Cruise Credit is based on the original amount paid.  Applicable prepaid services and government taxes and fees will continue to be issued in a refund.

 

What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?

If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.  

 

Alternatively, if the new value is lower than the FCC’s value, the remaining balance can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, shipboard credits and more. 

What happens if I have purchased pre-cruise items on a sailing that is now canceled? (Ex. Shore excursions, drink packages, etc.)

Pre-cruise purchases will be refunded to the original form of payment.

Can I give my Future Cruise Credit to a friend or family member?

No, the Future Cruise Credit is non-transferable and non-refundable.

If the value of my Future Cruise Credit is higher than the cost of my new cruise, can I get an onboard credit for the difference? 

If you have a remaining balance on your Future Cruise Credit, it can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, onboard credits and more. 

If I was traveling with a friend and at the time of the re-booking he/she doesn't want to travel, can I go alone?

Yes, keep in mind the full value of the Future Cruise Credit will apply to the future booking. MSC will not provide either a refund or an Future Cruise Credit to the individual that subsequently decides not to travel. Single supplement charges will apply and, if the future booking costs more than the original booking, the guest is responsible to pay the difference. If the price of the future booking is less than the original booking, a Future Cruise Credit for the balance will be issued to the guests that appeared in the original reservation.