Everything you need to know about Cruise Cancellations Due to COVID-19
What ships and sail dates are canceled?
MSC Magnifica: Dec 19, 2021 - Jan 14, 2022
What are my options due to canceled cruises?
For canceled cruises, guests will have the following options:
Receive an FCC (Future Cruise Credit) in the amount paid (excluding Government taxes and fees and prepaid services, which will be refunded) OR
Move your cruise to any ship/any sailing immediately OR
Request a refund
When will Future Cruise Credits be sent?
Guests who have paid in full will automatically receive a Future Cruise Credit (sent to guest or travel advisor email on file).
What if I want a full refund?
You can request a refund by calling us at 1-866-420-3584 (you must received your Future Cruise Credit before requesting a refund).
What is the value of the Future Cruise Credit based on?
The value of the Future Cruise Credit is based on the original amount paid. Applicable prepaid services and government taxes and fees will continue to be issued in a refund.
What happens if there is a difference in the new cruise fare and the Future Cruise Credit issued?
If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference.
Alternatively, if the new value is lower than the FCC’s value, the remaining balance can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, shipboard credits and more.
What happens if I have purchased pre-cruise items on a sailing that is now canceled? (Ex. Shore excursions, drink packages, etc.)
Pre-cruise purchases will be refunded to the original form of payment.
Can I give my Future Cruise Credit to a friend or family member?
No, the Future Cruise Credit is non-transferable and non-refundable.
If the value of my Future Cruise Credit is higher than the cost of my new cruise, can I get an onboard credit for the difference?
If you have a remaining balance on your Future Cruise Credit, it can be used towards upgraded accommodations, enhancements to your onboard experience, shore excursions, onboard credits and more.
If I was traveling with a friend and at the time of the re-booking he/she doesn't want to travel, can I go alone?
Yes, keep in mind the full value of the Future Cruise Credit will apply to the future booking. MSC will not provide either a refund or an Future Cruise Credit to the individual that subsequently decides not to travel. Single supplement charges will apply and, if the future booking costs more than the original booking, the guest is responsible to pay the difference. If the price of the future booking is less than the original booking, a Future Cruise Credit for the balance will be issued to the guests that appeared in the original reservation.
For every new ship class that we develop, we completely revise the design to achieve optimal efficiency. We rethink the ship’s overall structure, deck space, weight distribution including the ship’s hull, rudder and bulbous bow to reach optimal hydrodynamics, aerodynamics, and maximize energy and fuel efficiency.
Energy saving technology on board:
Voyage planning software
An optimized itinerary means a reduced consumption of energy. We plan our itineraries efficiently and use specialized software to optimize sailing routes and berthing times.
Optimising energy use
In 2020, MSC Grandiosa's crew supported the implementation of Ecorizon, an innovate process of ship energy optimisation that collects data using onboard automation systems and sensors, allowing a very precise status report on the energy profile of the ship. The information collected is then compared with a dynamic digital twin to guide onboard operators, improve operational profiles and voyage managment.
Using data to drive efficiency
MSC Cruises' onboard engineers are supported by integrated automation systems that aggregate and make sense of enormous quantities of data acquired by field sensors and machineries. Better data has enabled huge advances in how the ships are managed and has also helped achieve emissions reduction goals.
Trim optimization
Optimizing trim requires constant readjustment. Our ships are equipped with a software application to monitor and optimize trim in real-time. This technology helps ship officers to keep the vessel’s trim optimized to reduce fuel consumption and improve performance.
Anti-fouling paint
Ships are naturally prone to barnacles, algae and marine organisms growing on their underwater surfaces. These can increase drag and make vessels less efficient. By using the most advanced anti-fouling paints on the hulls of all the ships, we keep them as streamlined as they can be. It’s TBT-free: we strive to keep toxic substances as far from the ocean as possible.
High-efficiency appliances
Reducing our carbon footprint is not just about grand gestures; everyday electricity use is equally important. Energy-efficient appliances including refrigerators, water heaters, dishwashers, washing machines and dryers across our fleet help us keep our carbon footprint lower.
Energy-saving LED lighting
Our ships only use energy-efficient LED and fluorescent lighting, saving energy by producing the same amount of light per bulb at a lower wattage.
Smart heating, ventilation and air conditioning system (HVAC)
The HVAC systems on board our ships are designed to reduce energy consumption. They distribute heat and cold intelligently and are set up to recover heat from warmer areas of a ship to heat those which need it more.
New technologies combined with energy efficiency programs has led to a 28% reduction in carbon intensity since 2008
A target has been set to reduce further energy use across the fleet by 2.5% per year on a per ship basis
