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Embarkation begins at the time indicated on your cruise ticket.
Check-in closes one hour before the ship is due to depart, except for American ports where check-in closes 90 minutes before the scheduled departure time.
For some destinations, it is possible to check-in on-line on the web site www.mscwebcheckin.com
Online check-in
www.mscwebcheckin.com has been created to help ensure you get off to a flying start, speeding you through the embarkation process. Thanks to an online check-in procedure you can follow at your convenience before you leave home. All passengers in the same booking will need to register in advance, filling in their personal details and printing the form that is provided at the end of the registration process. The online check-in has to be completed 48 hours before your departure date, otherwise the system will not print the online boarding form needed to complete the embarkation procedure. Please remember that if you do not have this form with you when you embark, you will have to follow the normal check-in procedures. To use the MSC Express priority check-in you will need to present your printed boarding form, cruise ticket and a valid travel document to our staff.
All guests of the MSC Yacht Club (on board MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in desk and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in.
On request, the butler will also unpack guests’ suites.
On embarkation, passengers should do as follows (in the order specified):
a) Deliver luggage to the designated staff, who will then have it sent directly to the passenger’s cabin. All bags should be labeled beforehand with the passenger’s name and surname, the name of the ship, the cabin number and the date and port of departure.
b) Go to the check-in desk with cruise ticket and passport.
c) After the document check, passengers will receive a Cruise Card. This is a magnetic card used for onboard payment of excursions, bar bills, laundry, in-cabin service, hairdresser, beauty centre, duty-free shops, photographer and service charge. To activate purchasing with the Cruise Card, passengers must either register their credit card or leave a cash sum. Personal cheques are not accepted. The following credit cards can be registered onboard: Visa, Visa Electron, Mastercard, JCB and American Express. This CASHLESS SYSTEM is valid on all ships. (with the exception of the casino). Please note that on Caribbean, eastbound Transatlantic, South America and South Africa cruises onboard prices are in US dollar. On all other sailings, onboard prices are in Euro.
As a safety precaution, security staff may search a passenger and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the passengers, crew or ship. On board, staff reserve the right to remove any beverages present in passenger baggage. These will be returned the evening before disembarkation. Passengers are not permitted to bring unpackaged food on board.
Caribbean Cruises
Cruises departing from Fort Lauderdale :
For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents. The necessary valid travel documents, such as passports, visas, legal family documents, etc., must be presented prior to boarding the ship and available when re-entering the United States or entering any other country.
United States and Canadian Citizens must have either a valid passport or valid documents as defined by the Western Hemisphere Travel Initiative (WHTI). Visit www.getyouhome.gov for additional information on WHTI compliant documents.
United States citizens on a roundtrip cruise departing from one United States port, sailing within the Western Hemisphere and ending in the same United States port can use a government issued picture ID along with proof of citizenship in the form of an original or notarized government issued birth certificate or original Naturalization certificate in lieu of a passport.
**Please note that Government of Puerto Rico has determined that all Birth Certificates issued by Puerto Rico prior to July 1, 2010 are no longer valid; therefore another WHTI complaint document is required.
Southern Caribbean Cruises
Cruises departing from Fort-de-France, Martinique and Santo Domingo, Dominican Republic:
For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents for boarding the ship in the country in which they will embark including a VALID passport and any visas required for the cruise itinerary. Please note that each guest is responsible for securing any necessary visas and immunizations.
Europe, South America, South Africa and Transatlantic Cruises:
For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents for boarding the ship in the country in which they will embark including a VALID passport and any visas required for the cruise itinerary. Please note that each guest is responsible for securing any necessary visas and immunizations. Passports for U.S. Citizens flying to the following countries to embark on their cruise must be valid for three months beyond the last day of their stay: Denmark, France, Germany, Italy, Netherlands, Portugal, and Spain.
MSC Cruises also strongly encourages United States citizens to visit the United States Department of State website (www.travel.state.gov) and the Department of Homeland Security website (www.dhs.gov) and Canadian citizens to visit the Foreign Affairs & International Trade Canada website (www.voyage.gc.ca) for the most up-to-date traveler information including passport and visa requirements as well as travel advisories and safety recommendations.
Please Note: MSC is not responsible for advising guests of required travel documents or of travel advisories. Guests who fail to have the required documents for vessel security and immigration will be denied boarding and such guests shall not be entitled to any refund nor shall MSC Cruises have any further liability to such guests.
Red Sea
Please be aware that, depending on the ship’s itinerary, Guests embarking on board the MSC Armonia, might be required to be in possession of a specific VISA. In order to facilitate this procedure, MSC Cruises will arrange a dedicated desk in the arrival terminal, where the passengers from eligible countries* can collect a VISA. The cost of this service is 22 € and will be charged directly to the on-board account. Conversely, the passengers from non-eligible countries need to obtain the VISA before arriving in Egypt.
*For a list of eligible countried, Click Here.
The information provided is up-to-date as of August 2012 for the latest information and all other
questions regarding travel documents and visas, please consult your local consulate.
Caribbean Cruises
Cruises departing from Fort Lauderdale :
For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents. The necessary valid travel documents, such as passports, visas, legal family documents, etc., must be presented prior to boarding the ship and available when re-entering the United States or entering any other country.
United States and Canadian Citizens must have either a valid passport or valid documents as defined by the Western Hemisphere Travel Initiative (WHTI). Visit www.getyouhome.gov for additional information on WHTI compliant documents.
United States citizens on a roundtrip cruise departing from one United States port, sailing within the Western Hemisphere and ending in the same United States port can use a government issued picture ID along with proof of citizenship in the form of an original or notarized government issued birth certificate or original Naturalization certificate in lieu of a passport.
Southern Caribbean Cruises
Cruises departing from Fort-de-France, Martinique and Santo Domingo, Dominican Republic:
For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents for boarding the ship in the country in which they will embark including a VALID passport and any visas required for the cruise itinerary. Please note that each guest is responsible for securing any necessary visas and immunizations.
Europe, South America, South Africa and Transatlantic Cruises:
For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents for boarding the ship in the country in which they will embark including a VALID passport and any visas required for the cruise itinerary. Please note that each guest is responsible for securing any necessary visas and immunizations. Passports for U.S. Citizens flying to the following countries to embark on their cruise must be valid for three months beyond the last day of their stay: Denmark, France, Germany, Italy, Netherlands, Portugal, and Spain.
MSC Cruises also strongly encourages United States citizens to visit the United States Department of State website (www.travel.state.gov) and the Department of Homeland Security website (www.dhs.gov) and Canadian citizens to visit the Foreign Affairs & International Trade Canada website (www.voyage.gc.ca) for the most up-to-date traveler information including passport and visa requirements as well as travel advisories and safety recommendations.
Please Note: MSC is not responsible for advising guests of required travel documents or of travel advisories. Guests who fail to have the required documents for vessel security and immigration will be denied boarding and such guests shall not be entitled to any refund nor shall MSC Cruises have any further liability to such guests.
Red Sea
Please be aware that, depending on the ship’s itinerary, Guests embarking on board the MSC Armonia, might be required to be in possession of a specific VISA. In order to facilitate this procedure, MSC Cruises will arrange a dedicated desk in the arrival terminal, where the passengers from eligible countries* can collect a VISA. The cost of this service is 22 € and will be charged directly to the on-board account. Conversely, the passengers from non-eligible countries need to obtain the VISA before arriving in Egypt.
| Country | Eligible | Country | Eligible | |
| Albania | YES | Latvia | YES | |
| Andorra | YES | Liechtenstein | YES | |
| Antarctica | YES | Lithuania | YES | |
| Armenia | YES | Luxembourg | YES | |
| Australia | YES | Malta | YES | |
| Austria | YES | Monaco | YES | |
| Azerbaijan | YES | Montenegro | YES | |
| Bahrain | YES | Netherlands | YES | |
| Belarus | YES | New Zealand | YES | |
| Belgium | YES | Nicaragua | YES | |
| Bosnia and Herzegovina | YES | Norway | YES | |
| Bulgaria | YES | Oman | YES | |
| Canada | YES | Panama | YES | |
| Costa Rica | YES | Poland | YES | |
| Cyprus | YES | Portugal | YES | |
| Czech Republic | YES | Qatar | YES | |
| Denmark | YES | Romania | YES | |
| Estonia | YES | Russia | YES | |
| Finland | YES | San Marino | YES | |
| France | YES | Saudi Arabia | YES | |
| Georgia | YES | Slovakia | YES | |
| Germany | YES | Slovenia | YES | |
| Greece | YES | Spain | YES | |
| Guerensy | YES | Sweden | YES | |
| Hungary | YES | Switzerland | YES | |
| Iceland | YES | Ukraine | YES | |
| Ireland | YES | United Arab Emirates | YES | |
| Italy | YES | United Kingdom | YES | |
| Japan | YES | United States | YES | |
| Jordan | YES | Vatican City | YES | |
| Korea North | YES | Yemen | YES | |
| Kuwait | YES |
The information provided is up-to-date as of 8/15/12 for the latest information and all other
questions regarding travel documents and visas, please consult your local consulate.
In all cases, it is recommended that passengers discuss their plans with their doctor or health care professional prior to departure to ensure they are fit to travel. Inoculations are often recommended but in certain conditions they are required. The World Health Organization (WHO) (http://www.who.int/vaccines-diseases) provides guidelines about which vaccinations are necessary for each country.
Guests cruising to Brazil may require an entry visa and/or vaccination against yellow fever. Please note that the following information is subject to change by the Brazilian Authorities without prior notice. Therefore we suggest passengers contact the Brazilian embassy or consulate in their own countries to check the latest information.
Guests enjoying transatlantic cruises to/from South Africa, must have a valid yellow fever vaccination certificate. Yellow fever vaccination is also compulsory for passengers originating from the following countries: Angola, Benin, Bolivia, Burkina Faso, Camarões, Congo, Dominican Republic, Gabão, Ghana, Guinea, Liberia, Nigeria, Sierra Leone, Sudan, Ecuador, French New Guinea, Peru, Venezuela, Gambia, Columbia.
From September 2009 South African and Namibian Health Authorities require that all guests arriving from previous African ports are compelled to show proof of Yellow Fever vaccination. Any failure to provide proof of vaccination will result in guests being denied boarding.
With reference to the vaccinations requirement, please note that pregnant women and any person with medical issues must have a doctor's note exempting them from the vaccine.
All of our ships have a well-equipped Medical Center, supervised by a doctor and medical personnel. The Medical Center is open at the times advertised in the ship’s Daily Program. Emergency services are available around the clock by calling the Medical Emergency number. Although, many injuries are capable of being treated on board, the shipboard medical infirmary has limited medical equipment and not all injuries or conditions can be adequately treated aboard the vessels. In some circumstances, the medical personnel may arrange for a visit to a shoreside medical facility at a port- of-call. Depending on the itinerary, available shoreside medical facilities may also have limited treatment capabilities. Due to the nature of sea travel urgent medical evacuation at sea is not always feasible due to reasons beyond MSC's control. Guests should confer with their family physician to ensure they are fit for travel by sea. Although the ship's doctor and medical personnel may wear uniforms or badges with an MSC insignia, the doctor and medical personnel are independent contractors. MSC does not control the medical treatment rendered to guests by the medical personnel aboard its vessels.While the range of medications held on board is comprehensive, they may not satisfy your precise personal needs, and for this reason, we always suggest that Guests carry a supply of their own prescribed medicines. Charges will be made on board for medical services. These charges are displayed in the Medical Center and will be debited automatically to your Cruise Card.
The Passenger warrants that he is fit to travel by sea and that his conduct or condition will not impair the safety of the Cruise Ship or inconvenience the other Passengers. Any passenger with a condition that may affect his fitness to travel is strongly encouraged to check with their personal physician regarding their ability to travel and to obtain a written physician's certificate of Passenger's fitness for an international sea voyage. If it appears to the Company, the Master or the Cruise Ship's Doctor in their sole discretion that a Passenger is for any reason unfit to travel, likely to endanger health or safety, or likely to be refused permission to land at any port, or likely to render the Company liable for Passenger maintenance, support or repatriation, then the Company or the Master shall have the right to take any of the following courses and the Company shall have no further liability to Passenger: (i) Refuse to embark the Passenger at any port; (ii) Disembark the Passenger at any port; (iii) Transfer the Passenger to another berth or cabin; (iv) If the Cruise Ship doctor considers it advisable, to place and confine the Passenger in the Cruise Ship's Infirmary, to Passenger's cabin or any other cabin, or to transfer the Passenger to a health facility at any port, all at the Passenger's expense. Passenger acknowledges that travel by sea involves certain risks and hazards including motion of the vessel by sea conditions and the delay and/or impossibility of immediate evacuation from the vessel in the event of a medical emergency depending on the vessel's location and prevailing sea and weather conditions. The Company shall have no liability and shall owe no full or partial refund in the event the Passenger is refused passage, disembarked, confined to the infirmary or their cabin, or transferred to another berth or cabin pursuant to this section.
Coverage is provided to you This plan applies ONLY to those arrangements booked directly through the company offering this plan. This plan is available to U.S. residents. It is also available to non-U.S. residents for travel to the U.S. You must purchase this plan prior to/or within 24 hours of your final payment for your Covered Trip to qualify for the Pre-Existing Condition Exclusion Waiver. There is no coverage unless payment has been made for this plan. There is no coverage unless your loss was caused by an unforeseeable event that occurs while coverage is in effect.
PLAN CODE A452
INSURANCE COVERAGE
Coverages Maximum Limit per Person
-Trip Cancellation. 100% of Trip Cost Insured
-Trip Interruption. 100% of Trip Cost Insured
-Travel Delay. $600 ($200 Daily Limit Applies)
-Baggage and Personal Effects. $1,000
-Baggage Delay. $100
-Medical or Dental Expense. $25,000
-Air Flight Accident. $25,000
-Emergency Assistance. $50,000 (Emergency Medical Transportation)
For More Details please click here.
International airline baggage regulations subject luggage to size and weight limitations; the normal economy class allowance is 20kg. In particular, for the United States passengers are allowed only two items of luggage. Airlines reserve the right to charge a supplement for excess baggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.
Furthermore, valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents etc. in their hand luggage.
Contact MSC at 800-666-9333 for Baggage and Personal Effects Insurance Protection.
Europe:EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
Dubai and UAE: Cash exceeding AED 40,000 or its equivalent in foreign currency must be declared to airport customs control on arrival and departure.
For cruises including flight connections, passengers should check in at the airline check-in desk at least two hours before the flight. On arrival at the international destination airport, passengers will find cruise assistance and transfers to the port.
It is recommended that you bring along lightweight, "resort casual" clothing -- including a swimsuit with cover-up, comfortable rubber-soled sandals or deck shoes with to wear poolside, and walking shoes for shore trips. If you like to exercise or participate in sports, bring any fitness clothing and footwear you may need. A hat or visor is recommended for sun protection.
For evenings, resort casual is also appropriate (no jeans, T-shirts, shorts, or bare feet please after 6:00 PM on the ship). Cocktail dresses for women and suits or jacket and ties for men are appropriate for formal evenings (1 formal on 4 to 6-night cruises; 2 formals on 7 to 10-night cruises; 3 formals on 11 to 14-night cruises and 4 on 15-night or longer cruises).
Be sure to pack all items of importance such as tickets, passports, birth certificates, medicines, jewelry, etc. in a separate carry-on bag. On the last evening of your cruise your luggage will be collected for disembarkation the following morning. You will want to pack a separate overnight bag to accomadate your last evenings' clothes and toiletries to carry off the ship with you.
To make sure you can use any electrical equipment such as an electric shaver, please note that the MSC Melody, MSC Armonia, MSC Orchestra, MSC Lirica, MSC Sinfonia, MSC Opera and MSC Musica, MSC Poesia, MSC Fantasia, MSC Splendida and MSC Magnifica offer 110/220V current in the staterooms (twin flat USA Standard pins are required and are available on board). Guests with pre- or post-cruise hotel packages might want to bring converters and/or adapters for their extended stay.
For guests using air transportation, please be sure to check with your air carrier prior to beginning your vacation regarding the items with which you are allowed to bring onboard the aircraft. MSC Cruises also strongly encourages its guests to visit the Department of Homeland Security's web site (ov) and guests traveling through the UK to visit (www.dft.gov.uk) for the most up-to-date traveler information.
MSC Cruises respects the needs and desires of all guests, and we have given careful consideration to the preferences of both those who smoke and those who do not. In line with global standards, smoking areas are generally fewer than non-smoking areas, but smoking is freely permitted in specified areas throughout the fleet (selected mainly on the basis of increased or modified air extraction).
Smoking is not generally permitted in any food service areas (buffets and restaurants), medical centers, child-care areas, corridors or elevator foyers, areas where guests are assembled in groups for safety exercises, disembarkation or tour departures, public toilets, or in bars directly near areas where food is served.
Smoking in all cabins is not allowed, and because of the specific and proven risk of fire, smoking on cabin balconies is not permitted at any time.
Smoking is permitted in several bars on each ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided.
Guests are advised by the Cruise Director and in the Ship’s Daily Program to avoid throwing cigarette butts over the side of the ship, where they could be blown back on board and start a fire
During your cruise, you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment on board.
For your convenience MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board.
Mediterranean, Northern Europe Southern Caribbean(MSC Lirica)and Red Sea Cruises:
Cruises of 9 days / 8 nights or less
Adults (18 and Over): $7 Euro per night
Child (14 and over): $3.5 Euro per night
Child (Under 14): No Service charge applied
Cruises of 10 days / 9 nights or more
Adults (18 and over): $6 Euro per night
Child (14 and over): $3 Euro per night
Child (Under 14): No Service charge applied
Grand Cruises to/from Southern Caribbean & Red Sea
Adults (18 and over): $6 Euro per night
Child (14 and over): $3 Euro per night
Child (Under 14): No Service charge applied
South Africa cruises:
South Africa Cruises
Adults (18 and over): $6 US Dollars per night
Child (3 and over): $3 US Dollars per night
Child(Under 3): No service charge applied
Grand Cruises from South Africa (Northbound)
Adults (18 and over): $6 US Dollars per night
Child (3 and over): $3 US Dollars per night
Child( Under 3):No service charge applied
Grand Cruises to South Africa (Southbound)
Adults (18 and over): $6 Euro per night
Child (14 and over): $3 Euro per night
Child (Under 14): No Service charge applied
South America cruises:
South America Cruises
Adults (18 and over): $9 US Dollars per night
Child (3 and over): $4.5 US Dollars per night
Child(Under 3):No service charge applied
Grand Cruises from South America (Eastbound)
Adults (18 and over): $9 US Dollars per night
Child (3 and over): $ 4.5 US Dollars per night
Child(Under 3):No service charge applied
Grand Cruises to South America (Westbound)
Adults (18 and over): $6 Euro per night
Child (14 and over): $3 Euro per night
Child (Under 14): No Service charge applied
Caribbean(MSC Poesia):
Caribbean :
Adults (18 and over): $12 US Dollars per night
Child (3 and over): $6 US Dollars per night
Child(Under 3): No service charge applied
Grand Cruises from Caribbean(Eastbound)
Adults (18 and over): $12 US Dollars per night
Child (3 and over): $6 US Dollars per night
Child(Under 3):No service charge applied
Grand Cruises to Caribbean (Westbound)
Adults (18 and over): $6 Euro per night
Child (14 and over): $3 Euro per night
Child (Under 14): No Service charge applied
MSC Cruises does not recommend tipping individual members of staff.
Bar Service Charge
A 15% Bar Service Charge is automatically added to all purchases.
The following services are charged as extras: photographer, casino, video games, 4D cinema (MSC Splendida, MSC Fantasia and MSC Magnifica) and F1 simulator (only on MSC Splendida and MSC Fantasia), golf simulator (only on MSC Sinfonia), bowling (only on MSC Splendida and MSC Magnifica), internet stations, hairdresser, barber, beauty salon, Turkish bath, sauna and massages, laundry and ironing.
The golf practice facility on MSC Musica, MSC Orchestra and MSC Poesia is available free of charge. Post office: mail can be taken to the on board Information Office who will provide the necessary postage (which will be charged to the passenger) and pass it to our local representatives for mailing.
Telephone, fax and e-mail services are available at the rates displayed onboard.
Electricity on board all ships is supplied at a voltage of 110/220 V. Passengers may request electrical outlet adapters from the Information Office.
Please note that no heat-generating devices (like electric kettles, bottle warmer for babies, electric blanket, etc.) are allowed onboard.Pets are not allowed on board.
Bringing guide dogs on board is, in any case, subject to approval by the company and must be requested by the passenger during booking.
If you are an avid Internet user, you can continue surfing the web during your cruise by connecting to the Internet with your laptop or PDA.
Just connect to the ship’s network, available via a wireless connection in all common areas of the ship; on MSC Divina and MSC Preziosa the wireless network is also available in all cabins and suites; on other ships you can connect to the internet using the cable available from the Information Desk, following the instructions provided on the home page to register. To access the hot spot service, just select the amount of credit you require and it will be charged directly to your on-board account.
It is also possible to rent a laptop from the Information Desk (only on MSC Splendida and MSC Fantasia). For MSC Yacht Club Guests, this service is available on all Fantasia class ships free of charge from the Concierge Desk.
The internet performance of the Ship is not like a shore broadband connection, it works through the satellite links and it may result significantly slower during certain moments, and it could be interrupted due to interferences or bad weather conditions.
Details and offers available will be posted on the Daily Program.
Yes, the fee for the 4D cinema onboard the MSC Fantasia and MSC Splendida is €6 per admission. Please note rates are subject to change.
The "Kids Sail Free" offer applies to children age 11 (at time of departure) and under sailing as third/fourth guests in same stateroom/suite as parent or responsible adult. Offer is subject to availability of third and fourth berth accommodations, is capacity controlled, cannot be combined with any other discount or promotion and is not valid for Holiday and New Year’s sailings. This promotion is for cruise-only Early Booking Fares and cannot be combined with air add-ons, hotel packages, or transfers. Additional restrictions may apply. Government fees and taxes are additional.
Any guest under the age of 21 years must be accompanied by a parent or responsible adult over the age of 21 who expressly agrees to be responsible for the minor and is booked in the same or connecting stateroom/suite.
The “Teen Card’ is a prepaid card exclusively for our younger guests. Children and teenagers under 18 can use the card for whatever they want to buy, and also as the key to their cabin. Available in 2 amounts, these easy-to-use cards are a convenient way to give teenagers a taste of independence. To purchase a Teen Card, just complete the form you receive during check-in, and hand it to a receptionist in the foyer. Additional forms are also available at the Information Desk). The card will be delivered directly to your cabin.
Please note that the Teen Card is non-refundable, therefore any credit remaining on the card at the end of the cruise will not be reimbursed.
A vast selection of the best brands is available from the Duty & Tax free shops on board: clothing, beauty and perfume items, jewellery, film and photographic equipment, glasses, suntan lotion, tobacco and spirits, as well as a variety of products with the MSC logo.
All ships have hair and beauty salons, a sauna and massage suite, gym, laundry and photographic service. Prices are published on board. All guests of the MSC Yacht Club (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalised delivery of purchases to their suite.
PHOTOGRAPHY An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have.
• PORTRAITS Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise.
• VIDEO DVD SERVICE A dedicated team of skilled videographers is on hand to video special events during the cruise. They also accompany guests on excursions, capturing the memorable places visited on video. At the end of each cruise, the team produces a special video record of your cruise on DVD, which may be purchased at the Photo Gallery.
• RETAIL PRODUCTS A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as films, batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.
*Depending on the itineraries and subject to applicable legislation.
In the on board casinos, guests may gamble up to a maximum of €2,000 per day if they have activated their Cruise Card by registering a credit card. Guests who choose to activate their Cruise Card with a cash deposit, on the other hand, may gamble up to the amount available on the Cruise Card.
As a safety precaution, security staff may search a passenger and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the passengers, crew or ship. On board, staff reserve the right to remove any beverages present in passenger baggage. These will be returned the evening before disembarkation. Passengers are not permitted to bring unpackaged food on board.
MSC Cruises built large theater on their ships to ensure that each spectator has a comfortable, ‘front row’ quality seat. Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. The performances are repeated twice each evening between 8:30 pm and 11:00 pm, and as such, there is always a place for everyone.
In what languages are the shows performed? Although art has a universal language, the performances are designed with the nationality and preferences of the passengers in mind. The evening entertainment is conducted by a multilingual host who introduces the upcoming numbers in Italian, English, French, German and Spanish. Passengers can share in applauding the quality onstage performances ranging from a tenor performing moving arias from Verde to an English-speaking magician or a Brazilian dancer.
On board guests can use the state-of-the-art fitness area. During the cruise there may be bridge, table tennis, tennis, volleyball and shuffleboard* tournaments, pool games, song festivals, treasure hunts, quizzes, fancy dress parades, beauty contests and many more activities. Spectacular international shows will take place in the theatre and professional musicians will entertain you in all the lounges of the ship. (By prior arrangement with the Cruise Director, some onboard musicians may be hired for private functions.)
Our onboard casino features the most popular attractions found in casinos all over the world, with games for players of all abilities. Try your luck at the slot machines or on the blackjack, roulette and poker tables. Feel the rush of adrenalin as you wait to see if lady luck is on your side.
* except onboard MSC Magnifica
Dining times are based on the geographical location and itinerary of the ship and are indicated in the Daily Program. Breakfast is served in the ship’s restaurants and at the Lido Buffet. Continental breakfast from Room Service is delivered to cabins on request on all mornings except the day of disembarkation. This service may be requested using the doorknob order form provided in the in-cabin directory or by calling the Reception desk. Lunch is served in the restaurants and at the Lido Buffet. Dinner is served in the restaurants in two sittings.
When making your reservation, please let us know your preferred dining time. Dining requests are on a first come, first served basis. There is no guarantee that you will be assigned to your preferred dining time, however, we will make every effort to accommodate your request. Your confirmed time of dining and table number will be confirmed upon embarkation Evening dining times are listed below. Please note that dining times may vary depending upon the ship’s port arrival and departure times and is at the Captain’s discretion
Evening Dining Times 1st Seating 2nd Seating
Caribbean Sailings; Ocean Voyages 5:30p.m. 8:30 p.m.
Mediterranean Cruises 7:00 p.m. 9:30 p.m.
North European Cruises 6:00 p.m. 8:30 p.m.
Canada/New England Cruises 5:30p.m. 8:30 p.m.
Dining times are based on the geographical location and itinerary of the ship and are indicated in the Daily Program. Breakfast is served in the ship’s restaurants and at the Lido Buffet. Continental breakfast from Room Service is delivered to cabins on request on all mornings except the day of disembarkation. This service may be requested using the doorknob order form provided in the in-cabin directory or by calling the Reception desk. Lunch is served in the restaurants and at the Lido Buffet. Dinner is served in the restaurants in two sittings.
Alternatively to the seated restaurant you can enjoy your dinner in the buffet-restaurant, the opening hours can be found in your daily board programme
Dining reservations at speciality and à la carte restaurants (where available) may be made with the Maitre d’Hotel or your Dining Room Waiter.
• Authentic “wild west” cooking and atmosphere is provided at the Tex-Mex restaurants El Sombrero (MSC Fantasia) and Santa Fe (MSC Splendida).
• For an authentic oriental evening, the Asian Fusion restaurants Shanghai (MSC Orchestra), and Oriental Plaza (MSC Magnifica) offer a variety of Chinese, Japanese, Indonesian, Indian and Thai dishes, while the Galaxy à la carte restaurant (MSC Divina) provides delicious fusion cuisine and the Kaito Sushi Bar (MSC Poesia and MSC Musica) serves Japanese specialities.
• An elegant atmosphere and style are the essence of our à la carte restaurants, the 4 Seasons (MSC Orchestra), Il Giardino (MSC Musica), L’Obelisco (MSC Poesia) and L’Oasi (MSC Magnifica).
All MSC Yacht Club guests (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy a round-the-clock room service menu. Throughout the day, they will be offered a vast choice of snacks served by butlers in the Top Sail Lounge and The One Pool. A fully dedicated restaurant is also available with free choice of dining times. In addition and exclusively for MSC Yacht Club guests, traditional English Tea will be served daily in the Top Sail Lounge from 4.30pm.
Most special diets can be catered for on board, but only if requested at the time of booking. MSC Cruises works closely with the Associazione Italiana Celiachia (Italian Celiac Association) to provide gluten-free menus in the restaurants of MSC Splendida, MSC Fantasia, MSC Musica, MSC Orchestra and MSC Poesia, cruising in the Mediterranean and in Northern Europe.
On MSC Divina,MSC Magnifica,MSC Lirica, MSC Opera, MSC Sinfonia, MSC Armonia and MSC Melody, guests can find pre-packaged gluten-free products such as snacks, biscuits, croissants, sponge cakes and muffins.
Not only our exquisite gourmet dining but also our bars can be considered a “journey within a journey”. The beverage offering on board the MSC Cruises fleet is the fruit of careful selection and hard work by a team of experts who are passionate about their job. In order to offer our clients a unique and memorable drinks experience, we have developed 10 different themes:
• Martini Bars, evoking the classic American bar, thanks to an interesting and up-to-date selection of the world-famous Martini Cocktails.
• Coffee Bars, where guests can enjoy the atmosphere of an authentic Italian café.
• Cigar Rooms, offering a range of fine spirits that is matched by the elegance of the surroundings and that will satisfy even the most sophisticated connoisseur.
• Jazz Bars, for which we have created a special range of “made to measure” drinks.
• Customized drinks menus have also been prepared for our Sports Bars,Vitamin Bar, Tropical Bars, Spa Bars, Tex-Mex Restaurants and, naturally, for the MSC Yacht Club.
For wine lovers, we have created three different lists: first, a selection of 100 wines for the standard restaurants, designed to satisfy the requirements of our international clientele; secondly, a list for the Wine Bars comprising 90 highly characteristic Italian labels; and thirdly an exclusive selection for the MSC Yacht Club..
All food, drink and related services not included in the cruise price shall be paid at the end of the cruise. A 15% service charge will be added and detailed in the final bill. No tips are therefore requested for bar and dining room staff.
SECURITY INFORMATION
Your Safety & Security
As always, your health, safety and security are of vital importance to all of us at MSC Cruises. That’s why our comprehensive security program includes carefully controlled ship access and screening, plus expert security and medical teams on board each ship. These teams provide around-the-clock security and medical care to ensure a cruise vacation that’s as safe and worry-free as possible for our guests.
A Guide to Onboard Security & Response
The following Security Guide information is available to all guests of our cruise line, as required by the Cruise Vessel Security and Safety Act. This Act was passed into United States law in 2010 and pertains to all cruise lines operating in U.S. waters.
24/7 Emergency Response on Every Ship
In case of an emergency, such as a missing person or criminal activity, please call the ship’s emergency telephone number listed in your stateroom’s directory of services. Or go directly to the Guest Services Desk. If you observe or learn of any unsafe behavior, potentially illegal activity or injury, we ask that you report it immediately through the emergency number or to Guest Services. This will enable our security team to respond quickly and effectively in order to intervene and/or preserve evidence and information, and assist any law enforcement investigation and prosecution.
If medical assistance is needed, our medical staff can also be contacted through the ship’s emergency number or Guest Services.
Jurisdiction & Reporting Information
As a company, it is our policy to report crime allegations to law enforcement in the next port of call and to the nation where our ships are flagged. What’s more, on international voyages that embark or disembark in the U.S., all cruise lines are required by U.S. federal law to report onboard felonies and missing U.S. nationals to federal agencies. Serious felonies are described as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults (as defined by federal laws), arson or tampering with the vessel, or theft of money or property in excess of $10,000.
These incidents must be reported to the Federal Bureau of Investigation (F.B.I.) by phone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. If the victim or alleged perpetrator is a U.S. national, these requirements apply to incidents that occur on board in U.S. territorial waters, on the high seas or in foreign waters. The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each nation visited, and the ship’s nation of registry, may also assert jurisdiction and/or impose additional reporting requirements.
In addition, if you are on a cruise embarking or disembarking in the U.S., you may choose to independently contact the F.B.I. or United States Coast Guard regarding any incident arising during your cruise. For incidents within state or foreign waters or ports you may also contact local law enforcement authorities. Contact information for these entities along with contact information for the locations of U.S. Embassies and Consulates is available from MSC Cruises, please click here.
To access alleged crime statistics for cruise lines as compiled by the United States Coast Guard, please click here.
Please mail your original DVD to our office so that we can determine if a replacement is available. If a replacement is not available, a refund will be issued to you in the form of a check and mailed to your address. Please include the title, price of the DVD, description of the problem and your mailing address so that we may send the replacement or a refund to you.
MSC Cruises USA
Attn: Post Cruise Care
6750 N. Andrews Ave.
Suite 100 Ft. Lauderdale,
FL 33309
Any purchases made the night before disembarkation, may not appear on your statement you received.
Also during embarkation, when you will provide the ship with your credit card information, they will authorize a hold of $250.00. As additional purchases are made onboard, further authorization holds may be placed on your card. These holds are released within 48 hours of your disembarkation; depending on your bank, these may take up to 10 business days to release. If problems persist, please contact us via our website at http://www.msccruisesgetforms.com/csinquiries.aspx
If a guest’s luggage has been damaged or lost during disembarkation, they must file a claim report with a port agent.
*The report must be completed prior to leaving the terminal.
Once you return home from your cruise, please submit a copy of the report as well as an estimate repair receipt for the damaged luggage to the address below. All claims must be submitted within 60 days after disembarkation.
MSC Cruises USA
Attn: Post Cruise Care
6750 N. Andrews Ave.
Suite 100 Ft. Lauderdale,
FL 33309
Fax: 908.605.2600
All inquiries/comments MUST be sent to MSC Cruises USA in writing. Please fill out the form at our website: http://www.msccruisesgetforms.com/csinquiries.aspx
*Please note that we will not be able to address any inquiries/ comments unless it is in writing.
