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During Your Cruise - Useful Information

Our mission at MSC Cruises is to do everything we can to make your cruise vacation as relaxing as possible from the moment you book it to the moment you disembark your cruise ship.

Wi-Fi

WIRELESS INTERNET “HOTSPOT” SERVICE (for all ships)

If you are an avid Internet user, you can continue surfing the web during your cruise by connecting to the Internet with your laptop or mobile phone. Just connect to the ship’s network, available via a wireless connection in all common areas of the ship; on all the ships of Fantasia and Musica Class the wireless network is also available in all cabins and suites; on some specific cabins of Lirica Class* you can connect to the internet using the cable available from the Information Desk, following the instructions provided on the home page to register. To access the hot spot service, just select the amount of credit you require and it will be charged directly to your on-board account. It is also possible to rent a limited number of laptops from the Information Desk (only on the Fantasia Class ships). For MSC Yacht Club Guests, this service is available on all Fantasia class ships free of charge from the Concierge Desk (also in this case there’s a limited number of laptops). Internet access via satellite is a significantly different Onboard Internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to occasional disruptions due to weather patterns and location.

Accessing E-mail and the Internet in the middle of the ocean is a triumph of cutting edge satellite technology. Our investment into this technology matches some of the most prestigious companies in the world, but even so it cannot be as fast as your home broadband. This is because the data must be transmitted over a slower wireless signal to satellites 22,000 miles above the Earth, which then bounce the data back down to the exchange. At home the data is sent down your fast cable connection to your local exchange, just around the corner from your house. We are continually reviewing our investment to secure you as fast a connection as possible and challenge fjords, glaciers and other grand geographical locations, to provide you with as seamless and consistent a service as possible. Details and offers available will be posted on the Daily Program.

*The service is available only on the Suites of decks 10 and 12 onboard MSC Lirica, MSC Sinfonia, MSC Armonia and the Balcony and Suites of decks 9, 10 and 12 onboard MSC Opera.
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Internet cafe'

INTERNET CAFE

Your Cruise Card will also allow you to access the Internet. At the Internet Café you can stay connected with the world by using the Internet browser, just like you would at home. The service is subject to the rates displayed on board. Internet performance onboard the Ship is not like a broadband connection ashore. It relies on satellite links and therefore may at times be significantly slower. It may also be interrupted by interference or bad weather conditions.
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Dining times - restaurants and buffets

RESTAURANTS AND BUFFETS

Dining times are based on the geographical location and itinerary of the ship and are indicated in the Daily Program. Breakfast is served in the ship’s restaurants and at the on-deck buffet. Continental breakfast from Room Service is delivered to cabins on request on all mornings except the day of disembarkation. This service may be requested using the doorknob order form provided in the in-cabin directory or by calling the Reception desk.

Lunch is served in the restaurants and at the on-deck buffet.

Dinner is served in the restaurants in two sittings.

MSC Cruises has also recently introduced more flexible opening times for the buffet service, with buffet restaurants across the fleet now open non-stop for 20 hours a day, from 6:00 until 2:00.

The Buffet will be open for Dinner during Gala Evenings. In addition to the Buffet alternative dining, kindly note that also the Pizzeria will be available for free (and Kebab, where in place) as follows:

Opening: 1 hour after starting 1st seating

Closing: 1 hour after starting 2nd seating

The Pizzeria will be open for Dinner during Gala Evenings Dining reservations at speciality and à la carte restaurants (where available) may be made with the Maitre d’Hotel or your Dining Room Waiter.

• Authentic “wild west” cooking and atmosphere is provided at the Tex-Mex restaurants El Sombrero (MSC Fantasia) and Santa Fe (MSC Splendida).
• For an authentic oriental evening, the Asian Fusion restaurants Shanghai (MSC Orchestra), and Oriental Plaza (MSC Magnifica) offer a variety of Chinese, Japanese, Indonesian, Indian and Thai dishes, while the Galaxy à la carte restaurant (MSC Divina) provides delicious fusion cuisine and the Kaito Sushi Bar (MSC Poesia and MSC Musica) serves Japanese specialities. 


All MSC Yacht Club guests (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy a round-the-clock room service menu. Throughout the day, they will be offered a vast choice of snacks served by butlers in the Top Sail Lounge and The One Pool. A fully dedicated restaurant is also available with free choice of dining times. In addition and exclusively for MSC Yacht Club guests, traditional English Tea will be served daily in the Top Sail Lounge from 4.30pm.

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Smoking Policy

SMOKING POLICY

MSC Cruises respects the needs and desires of all guests, and we have given careful consideration to the preferences of both those who smoke and those who do not. In line with global standards, smoking areas are generally fewer than non-smoking areas, but smoking is freely permitted in specified areas throughout the fleet (selected mainly on the basis of increased or modified air extraction).
Smoking is not generally permitted in any food service areas (buffets and restaurants), medical centres, child-care areas, corridors or elevator foyers, areas where guests are assembled in groups for safety exercises, disembarkation or tour departures, public toilets, or in bars directly near areas where food is served.

Smoking in all cabins is not allowed, and because of the specific and proven risk of fire, smoking on cabin balconies is not permitted at any time.

Smoking is permitted in several bars on each ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided.

Guests are advised by the Cruise Director and in the Ship’s Daily Program to avoid throwing cigarette butts over the side of the ship, where they could be blown back on board and start a fire.
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Shops and services on board

SHOPS AND SERVICES ON BOARD

A vast selection of the best brands is available from the Duty & Tax free* shops on board: clothing, beauty and perfume items, jewellery, film and photographic equipment, glasses, suntan lotion, tobacco and spirits, as well as a variety of products with the MSC logo.

All ships have hair and beauty salons, a sauna and massage suite, gym, laundry and photographic service. Prices are published on board.

All guests of the MSC Yacht Club (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalised delivery of purchases to their suite.

*Depending on the itineraries and subject to applicable legislation.
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sunbeds on cruise decks

SUNBEDS

Sunbeds are available at no charge to passengers. They cannot be booked, and guests are kindly requested not to occupy deckchairs and sunbeds with personal items during any long absences.(more than 30 minutes) Beach towels are available around the swimming pools. These should be returned after use. Unreturned pool towels may be charged to the onboard accounts of guests.
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daily program delivered to cruise cabin

DAILY PROGRAM

Each evening a detailed program for the following day will be delivered to your cabin. It contains full information on the activities and entertainment to be presented by the entertainment staff.
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Entertainment and Fitness

ENTERTAINMENT & FITNESS

bridge, table tennis, tennis, volleyball and shuffleboard* tournaments, pool games, song festivals, treasure hunts, quizzes, fancy dress parades, beauty contests and many more activities. Spectacular international shows will take place in the theatre and professional musicians will entertain you in all the lounges of the ship. (By prior arrangement with the Cruise Director, some onboard musicians may be hired for private functions.)

 Our onboard casino features the most popular attractions found in casinos all over the world, with games for players of all abilities. Try your luck at the slot machines or on the blackjack, roulette and poker tables. Feel the rush of adrenalin as you wait to see if lady luck is on your side.

 * except onboard MSC Magnifica

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Entertainment for Kids

ENTERTAINMENT FOR KIDS

We give special care and attention to children. Dedicated entertainment and activities are arranged for children from 3 years of age.

Children’s programs are printed daily and are available in the Children’s Center. Children’s entertainment is free and is organized into four distinct age categories.

Mini Club: 3 to 6 years old
Junior's Club: 7 to 11 years old
Y-Team: 12 to 14 years old
MSC Generation Teen Club: 15 to 17 years old


As our ships vary in size and facilities, Children’s’ activities are not restricted to the Children’s Center.
All entertainment activities, both for younger guests and adults, are conducted in different languages to cater for all needs.

When parents are on excursions ashore, the Mini Club will remain open, offering peace of mind for parents. If parents are ashore or involved in other activities, the Children’s supervisors will also take the youngsters to the buffet or the ship’s restaurant for children’s meals (from a dedicated Children’s Menu).

Parents are kindly asked to prevent their children from roaming the ship unaccompanied. We do not offer a baby-sitting service.
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Shore excursions

SHORE EXCURSIONS

A full program of Shore Excursions is available to purchase on board. The excursions offered during the cruise are optional and provided by independent third party contractors. A charge is applicable. Excursions are charged directly to your onboard account and final payment can be made in cash, by credit card or by traveller’s cheque.

Please note that:

- Excursions cannot be cancelled once reserved. In case of illness, a medical certificate issued by the doctor on board is required to qualify for a refund. The certificate is valid for one person only.

- Excursion itineraries and prices may be subject to change due to cost variations and contingencies without prior notification by MSC Cruises.

 - An excursion takes place if the minimum number of participants is reached. In the event that the minimum number of participants is not reached, the excursion may be cancelled and money refunded. Some excursions have a limited number of participants. If by any chance, only the minimum number of passengers is booked for an excursion, groups of passengers of different nationalities and/or languages may be required to travel together in the same coach.

- The price includes transport, visits to sites and/or museums, meals and drinks as detailed in the description of each excursion.

 - MSC Cruises is not responsible for any changes to the program resulting from local holidays, days that sites are closed and/or any other local events that completely or partially preclude the original itinerary. The excursion programme and timings (departure/return) will be confirmed on board during the cruise.

 - Unless otherwise indicated, onshore excursions will be conducted by coach. - Passengers are requested to wear appropriate clothing for visits to religious sites (covered knees and shoulders, no low-cut tops).

 - Excursions including visits to archaeological sites, long sections on foot or hiking may not be suitable for passengers with disabilities or walking difficulties. Passengers may request private tour arrangements where available. It is advisable to check the feasibility of excursions before booking.

- For Beach Tours, swimming towels and bathing suits are advised.

 - Some archaeological sites, museums and places of interest charge supplements for the use of videos and cameras. These extras are not included in the price of the excursion; further details will be given on board. All guests of the MSC Yacht Club (on board MSC Divina, MSC Splendida and MSC Fantasia) can, by simply contacting their Concierge, enjoy personalized land excursions via chauffeur-driven limousine, hire car or mini bus (reservations, availability and prices on request).

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Pre and post cruise stay

PRE- AND POST-CRUISE STAY

Should demand exceed the number of rooms available in the advertised hotel, MSC Cruises reserves the right to provide guests with accommodation in a different hotel of the same category.
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Other services

OTHER SERVICES

The following services are charged as extras: photographer, casino, video games, 4D cinema (MSC Splendida, MSC Fantasia and MSC Magnifica) and F1 simulator (only on MSC Splendida and MSC Fantasia), golf simulator (only on MSC Sinfonia), bowling (only on MSC Splendida and MSC Magnifica), internet stations, hairdresser, barber, beauty salon, Turkish bath, sauna and massages, laundry and ironing.

The golf practice facility on MSC Musica, MSC Orchestra and MSC Poesia is available free of charge.
Post office: mail can be taken to the on board Information Office who will provide the necessary postage (which will be charged to the passenger) and pass it to our local representatives for mailing.

Telephone, fax and e-mail services are available at the rates displayed onboard.

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Voltage

VOLTAGE

Electricity on board all ships is supplied at a voltage of 110/220 V. Passengers may request electrical outlet adapters from the Information Office.
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Valuables

VALUABLES

Safe deposit boxes are provided in all cabins. The Company assumes no responsibility for loss or theft of money or valuables stored in the cabin, in luggage or left unattended.
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currency on board

CURRENCY ON BOARD

For cruises in the Mediterranean, Canary Islands, Northern Europe and Antilles as well as southbound transatlantic from Europe the onboard currency is the Euro. For cruises in the Caribbean, South America and South Africa, as well transatlantic cruises going to Europe, the on board currency is US Dollar
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Pets

PETS

Pets are not allowed on board.
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No visitors on board

VISITORS

For security reasons, visitors are not permitted on board.
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Parking

PARKING

A parking that has made special arrangements with MSC Cruises is available in most ports of embarkation. Service is chargeable. It is advisable to phone for reservations. Please be so kind to keep in touch with your travel agent in order to have details and prices.
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Teen Card

TEEN CARD

The “Teen Card’ is a prepaid card exclusively for our younger guests. Children and teenagers under 18 can use the card for whatever they want to buy, and also as the key to their cabin. Available in 2 amounts, these easy-to-use cards are a convenient way to give teenagers a taste of independence. To purchase a Teen Card, just complete the form you receive during check-in, and hand it to a receptionist in the foyer. Additional forms are also available at the Information Desk). The card will be delivered directly to your cabin.

Please note that the Teen Card is non-refundable, therefore any credit remaining on the card at the end of the cruise will not be reimbursed.
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TIPS

No tips are requested onboard.
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SERVICE CHARGE

During your cruise, you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment on board.
For your convenience MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board.


SERVICE CHARGES APPLIED TILL SUMMER 2014

Mediterranean, Canary Islands & Morocco, Northern Europe and Emirates Cruises:

Cruises of 9 days / 8 nights or less
Adults (Over 18): 7 Euro per day
Child (Between 14 and 17): 3.5 Euro per day
Child (Under 14): No Service charge applied

Cruises of 10 days / 9 nights or more
Adults (Over 18): 6 Euro per day
Child (Between 14 and 17): 3 Euro per day
Child (Under 14): No Service charge applied

Grand Cruises to/from the Emirates
Adults (Over 18): 6 Euro per day
Child (Between 14 and 17): 3 Euro per day
Child (Under 14): No Service charge applied

South Africa cruises:

South Africa Cruises
Adults (Over 18): $ 6 US Dollars per day
Child (Under 18): $ 3 US Dollars per day
Child (Under 3): No Service charge applied

Grand Cruises from South Africa (Eastbound)
Adults (Over 18): $ 6 US Dollars per day
Child (Under 18): $ 3 US Dollars per day
Child (Under 3): No Service charge applied

Grand Cruises to South Africa (Westbound)
Adults (Over 18): 6 Euro per day
Child (Between 14 and 17): 3 Euro per day
Child (Under 14): No Service charge applied

South America cruises:

South America Cruises
Adults (Over 18): $ 9 US Dollars per day
Child (Under 18): $ 4.5 US Dollars per day
Child (Under 3): No Service charge applied

Grand Cruises from South America (Eastbound)
Adults (Over 18): $ 9 US Dollars per day
Child (Under 18): $ 4.5 US Dollars per day
Child (Under 3): No Service charge applied

Grand Cruises to South America (Westbound)
Adults (Over 18): 6 Euro per day
Child (Between 14 and 17): 3 Euro per day
Child (Under 14): No Service charge applied

Caribbean Cruises(MSC Divina):

Caribbean:
Adults (Over 18): $ 12 US Dollars per day
Child (Under 18): $ 6 US Dollars per day
Child (Under 3): No Service charge applied

Grand Cruises from Caribbean
Adults (Over 18): $ 12 US Dollars per day
Child (Under 18): $ 6 US Dollars per day
Child (Under 3): No Service charge applied

Grand Cruises to Caribbean and/or North America (Westbound)
Adults (Over 18): 8 Euro per day
Child (Between 14 and 17): 4 Euro per day
Child (Under 14): No Service charge applied


SERVICE CHARGES APPLIED STARTING FROM WINTER 2014

Mediterranean,  Northern Europe, Canary Island and Emirates:
Mediterranean, Canary Islands, Northern Europe and Emirates Cruises:Grand Cruises to/from Emirates, Canary IslandNEW Grand Cruises from Dubai to Australia
Adults (Over 14): 8.5 Euro per night
Child (3 and over): 4.25 Euro per night
Child (Under 3): No Service charge
applied
Adults (Over 14): 8.5 Euro per night
Child (3 and over): 4.25 Euro per night
Child (Under 3): No Service charge applied
Adults (Over 14): $10 per night
Child (3 and over): $5 per night
Child (Under 3): No Service charge applied
   
South Africa Cruises:
South Africa CruisesGrand Cruises from South Africa (Northbound)Grand Cruises to South Africa(Southbound)
Adults (Over 18): $6 per night
Child (3 and over): $3 per night
Child (Under 3): No Service charge
applied
Adults (Over 18): $6 per night
Child (3 and over): $3 per night
Child (Under 3): No Service charge applied
Adults (Over 14): 8.5 Euro per night
Child (3-13): 4.25 Euro per night
Child (Under 3): No Service charge applied
   
South America Cruises:
South America CruisesGrand Cruises from South AmericaGrand Cruises to South America (Westbound)
Adults (Over 12): $10.50 per night
Child (3-12): $5.25 per night
Child (Under 2): No Service charge
applied
Adults (Over 12): $10.50 per night
Child (3-12): $5.25 per night
Child (Under 2): No Service charge applied
Adults (Over 14): 8.5 Euro per night
Child (3 and over): 4.25 Euro per night
Child (Under 2): No Service charge applied
   
Caribbean:
CaribbeanGrand Cruises from CaribbeanGrand Cruises to Caribbean
Adults (Over 18): $12 per night
Child (3 and over): $6 per night
Child (Under 3): No Service charge
applied
Adults (Over 18): $12 per night
Child (3 and over): $6 per night
Child (Under 3): No Service charge applied
Adults (Over 14): 8.5 Euro per night
Child (3 and over): 4.25 Euro per night
Child (Under 3): No Service charge applied

MSC Cruises does not recommend tipping individual members of staff.

Bar Service Charge

A 15% Bar Service Charge is automatically added to all purchases.

Spa Service Charge

A 15% service charge will be added on all spa services purchased onboard and paid at the end of the cruise on your final bill.

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Littering

LITTERING

We ask our guests to not throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.
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Unicef

MSC AND UNICEF

From July 13th, 2009, MSC Cruises has been supporting an innovative UNICEF program to combat poverty and inequality by helping ensure disadvantaged children in Rio de Janeiro and São Paolo gain quality education.  Guests are also invited to “get on board for children” and make a difference by offering a modest donation of as little as €1.00 (or $1.50), which will be added to the bill at the end of the cruise. This small offering, valid on all ships in the MSC Cruises fleet, is of course optional. Passengers may freely decide whether to increase, decrease or cancel it, communicating their decision to the Accounting Office before 22.00 of the last day of the cruise. This Office is at guests’ disposal for further information. For your convenience, should you give no indication to change the amount, the sum of €1.00 (or $1.50) will be automatically debited to your final account. For more information, please read the informational brochure left in every cabin or visit www.msc-unicef.org.
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Other services

GSM SERVICE

GSM coverage will be available whenever the ship enters international waters, allowing you to make and receive telephone calls and send and receive SMSs. The cost of the calls is determined by your mobile phone provider’s applicable rates; you will be charged directly by your mobile provider for the calls and SMSs. For further information please refer to your mobile phone provider under the section Maritime Roaming in order to verify if there are any commercial agreements with TIM/Telecom Italia and relative costs
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