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MSC Cruises: Job Opportunities

MSC Cruises is looking for serious and highly motivated professionals who are keen to make a hospitality career at sea with us, providing the standards of service that ensure our clients come back on our cruise ships. A career with MSC Cruises is a job like no other.

MSC will take into consideration only the applications received in English and that will have the number of Job Position and duties in the Subject.

Our recruitment team will review each application and resume submitted, if you meet our qualifications you will be contacted for a preliminary interview. If you are selected to move on to the next level of the interview process you will be asked to complete an assessment test that will measure certain abilities and aptitudes. If you pass the testing phase you will move forward in the recruitment process.

We strongly believe in career development. Promotions are based on your ability and your performance, which is tracked and shared with you every step of the way.

You will need to ensure availability of at least 6 months of the contract. It is essential that candidates have previous experience.

Before you apply... Click here for more information

Date

Job Code

Job Title

Location

Job Description

23/10/2013

50603

ASSISTANT SHOP MANAGER

Ships

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ASSISTANT SHOP MANAGER

Main Function In cooperation with the Shop Manager, the day to day management of the ship’s Shops.
Be the link between the Shop Manager and the Shop Staff, supporting all onboard shops where the revenue has decreased or is lower than the expected target by training the Shop Salesperson working in that shop.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Proven experience as a retail salesperson, either ashore or on board 2. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. 3. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions

RESPONSIBILITIES • Socialize with customers of all ages, national or ethnic backgrounds and in the most persuasive and friendly way, convince passengers to buy from the shops.
• Act responsibly with initiative in the day to day management of the shops.
• When in the home port or any other port, and when advised by the Shop Manager, you are to be available to assist with the loading of merchandise, and distribution to the storage areas or to the shops.
• When the shops are closed, you are to carry out the following duties with colleague shop personnel: Stock control, shop arrangements, window decoration.
• Take great care of all articles for sale in the shops.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50922

DJ-ENTERTAINMENT TECHNICIAN

Ships

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DJ-ENTERTAINMENT TECHNICIAN

Main Function General assistance to the Head Entertainment Technician in the operation of the technical Entertainment services & facilities, and the operation of these facilities for Cruise Director or appointee.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Demonstrated ability to entertain, communicate and socialise with persons of all nationalities and all ages and backgrounds 2. Competence in the management and maintenance of audio, video, lighting and electronic equipment associated with the entertainment equipment of the assigned ship. 3. Competence in professional music software is desirable.

RESPONSIBILITIES 1. Assisting the Cruise Director in the technical planning of the entertainment and activity program for subsequent cruises.
2. Supervision of the technical preparation for all performances in every specified area of the ship as required by the Cruise Director
3. Supervision of the technical direction and management of all performances in the main show lounge (or other specified area) for each sitting of each show every night.
4. Prepare and take care of all material required for scheduled activities.
5. Providing the advertised movies (video) program as advertised in the daily program, exactly on time, to specified areas of the ship (Cinema, Lounges, Pubs/Bars, etc), except passengers and crew cabins.
6. Providing the 24-hour background music program to all Public Areas, according to the planning compiled by the Cruise Director, ensuring the music is non-repetitive and of good quality.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50621

PHOTOGRAPHER

Ships

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PHOTOGRAPHER

Main Function In the most persuasive and friendly way, convince Guest to be photographed and to purchase products from the Photo Shop. To maximize the picture quantity and quality; be able to sell it and support the team revenue.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS At least 18 months experience as a Photographer, either ashore or on board.

RESPONSIBILITIES 1. When in the home port or any other port, and when advised by the Photo Manager, be available to assist with the loading of merchandise, and distribution to the storage areas or to the shops.
2. When the Photo shops are closed and in conjunction with colleague photographers, supports in shop arrangement, window decoration.
3. Follow precisely all input/requests from the Photo Manager, Assistant Photo Manager
4. Prepare and take care of all material required for scheduled activities.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50604

SHOP MANAGER

Ships

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SHOP MANAGER

Main Function Responsible for managing the onboard shops, developing and implementing
advertising, marketing and sales strategies in keeping with Company policies. Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Proven experience as Shop Manager, either ashore or on board
2. Proven customer service and leadership skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
3. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions

RESPONSIBILITIES
1. Identify and develop potential revenue-generating events and policies to reach and exceed the targets set by the company.
2. Implement the Company’s procedures regarding advertising, promotions, marketing and merchandising.
3. Manage and train resources to maximise results and meet the Company’s standards of quality and targets, develop and improve the human capital available.
4. Ensure constant control over the stock through adherence to established protocols and develop additional loss-prevention protocols where needed.
5. Develop project plans and organize own and staff’s workload on a weekly time scale.
6. Interpret sales data to plan and implement actions to enhance any revenue-generating opportunity.
7. Monitor passengers’ trends and requests to update the company’s offer to the clientele’s demand.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50904

CHIEF ANIMATOR

Ships

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CHIEF ANIMATOR

Main Function To supervise and manage the entertainment program and activities of the Entertainment team for the enjoyment of Guests
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Demonstrated ability to entertain, communicate and socialize with persons of all nationalities and all ages and backgrounds
2. Proven customer service and leadership skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

RESPONSIBILITIES 1. To lead the team of Entertainment personnel, with the objective of providing high class and continuous ambient entertainment and Guest involvement throughout the Cruise.
2. To procedure and bring to life the entertainment and entertainment program.
3. To prepare the forthcoming cruise entertainment program for approval of the Cruise Director.
4. To make proposal for new activities.
5. To work in close collaboration with the Entertainment Team.
6. To collaborate with the Cruise Director.
8. Perform as entertainment presenter and broadcaster where and if required.
9. Supervise the involvement of the entertainment team in the embarkation and disembarkation of Guests, participating in this activity in the most productive way


To apply please send your CV and cover letter to MSC CTD Human Resources

02/12/2013

50905

ANIMATOR

Ships

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ANIMATOR

Main Function To perform individually and as part of the Entertainment team to Socialize with and entertain Guests throughout the cruise.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Demonstrated ability to entertain, communicate and socialize with persons of all nationalities and all ages and backgrounds
2. Proven customer service and leadership skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

RESPONSIBILITIES 1. Support the Chief Animator in all entertainment activities and games in lounges, on deck and in ports where appropriate, ashore (beach landings etc).
2. Prepare and take care of all material required for scheduled activities.
3. Advertise by socializing and circulating with Guest all opportunities for Guest involvement in these activities.
4. Listen to requests and comments of Guests, taking positive action to remedy any problems by reporting any problems advised by Guests to the Cruise Director.
5. Be present during embarkation and disembarkation of Guests, offering welcome on board, and good wishes at the end of a cruise
6. Participate in shore excursions in the role of an escort, representing the Company, and offering reassurance, high visibility and socializing to Guests on those excursions.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50602

SHOP SELLER

Ships

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SHOP SELLER

Main Function As a Shop Salesperson, your objective is to use your talents and ability to increase revenue by convincing passengers (and crew where this applies) to spend money in the shops, and to buy as many items as possible from the shop to which you are assigned.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Proven experience as a retail salesperson, either ashore or on board
2. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

RESPONSIBILITIES • Socialize with customers of all ages, national or ethnic backgrounds and in the most persuasive and friendly way, convince passengers to buy from the shops.
• When in the home port or any other port, and when advised by the Shop Manager, you are to be available to assist with the loading of merchandise, and distribution to the storage areas or to the shops.
• When the shops are closed, you are to carry out the following duties with colleague shop personnel: Stock control, shop arrangements, window decoration.
• Take great care of all articles for sale in the shops.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50615

CASINO CASHIER

Ships

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CASINO CASHIER

Main Function Receives and exchanges cash and coins, chips and checks, credit and/or other monetary notes for guests enjoying the Casino, by performing the following duties and responsibilities.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Minimum 18 months cash handling experience in a customer contact position within, casino or related industry.
2. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

RESPONSIBILITIES - Exchanges chips, cash, coins, checks, credit and/or other monetary notes. Accurately counts chips, cash, and coins in a quick and efficient manner. Receives coins or casino chips from guests requesting paper and/or coin currency equivalency.
- Operates electronic coin counter or counts chips to determine correct exchange values. Provides guests with paper currency and/or coin equivalency.
- Answers inquiries pertaining to Casino services and general information. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
- Follows established procedures to maintain, balance and reconcile, assigned cage assets (cash drawer). Prepares daily summaries and reports by counting, reading and recording totals of cash, coins, traveler's checks and ship credit.
- Participates in casino count by totaling and verifying monetary values. Provide necessary supplies for count activities.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50612

CASINO INSPECTOR

Ships

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CASINO INSPECTOR

Main Function To supervise the activities of the Casino gaming tables such as Blackjack, American
Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Minimum 3 years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related games.
2. Ability to make decisions based on sound judgment regarding gaming rules and regulations, observe and recognize payout accuracy, dealer behavior and associated activities.
3. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work.

RESPONSIBILITIES - Monitors casino floor operation. Circulates among gaming tables to observe operations and security to ensure harmony and courtesy. Observes casino staff, in the operation of casino games to ensure guests receive prompt and courteous service and correct procedures are maintained. Identifies rule violations, or notes potential security problems. Ensure all casino games proceed smoothly and properly according to Casino Operations policies and Gold Anchor Standards. Maintains a proactive approach to prevent or solve problems and disputes. Informs casino management and staff of disruptive players or observer and potential security problems.
- Serves as host to guests in the casino. Explains and clarifies house rules to guests requesting information.
- Opens or closes tables according to business demand; makes decisions regarding table limits according to appropriate guidelines
- Trains and monitors Casino employees for proper service according MSC standards. - Prepares accurate reports according to Casino Operations policies.
- Participates in casino table counts, reports or paperwork as scheduled by Casino Manager.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50926

ITV HOST-HOSTESS

Ships

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ITV HOST-HOSTESS

Main Function The prime function of the ITV Host-Hostess is to collate and upload all authorized information into the ITV system correctly on time.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Demonstrated ability to entertain, communicate and socialize with persons of all nationalities and all ages and backgrounds
2. Skillful level of experience as a desktop publisher, or successful background in a similar position with this or other cruise (or resort) company.
3. Adequate working knowledge of Mac Operating System and other graphics software

RESPONSIBILITIES 1. Ensure all daily information for each day’s programme is updated, with the supervision of the ITV Coordinator and uploaded into the TV system before printing of the Ship’s Daily Program for the following day.
2. Ensure all information relating to the Daily Activity, Excursions, Promotions and Services is translated in due time for transmission into the principal languages of Guests as defined on the ITV Menu. (Italian, English, Germanà, French, Spanish, Portuguese)
3. Prepare all graphics material for publicity/advertising for the OBR Manager, using all text and graphic resources approved by MSC. The same taxt has to be insert in the ITV System in the appropriate section.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50613

CASINO DEALER

Ships

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CASINO DEALER

Main Function Conducts gaming table games such as Blackjack, Dice, Roulette, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency.
2. Minimum 18 months dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker and various other casino games.
3. Ability to rapidly discern the numbers on dice, cards, wheels, etc. and determine the outcome of the game.
4. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems.

RESPONSIBILITIES - Observes the players around the table in order to recognize playing style. Maintains an awareness of the guests to avoid possible security risks. Notifies management and/or security of suspicious behavior. Settles player disputes and refers escalated guest complaints to management personnel
- Conducts all Casino table games according to established guidelines and procedures.
- Participates in casino cash and coin counts as assigned by casino management.
- Attends meetings, training activities, courses and all other work-related activities as required.

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50906

SOCIAL HOST - HOSTESS

Ships

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SOCIAL HOST - HOSTESS

Main Function Continuous socializing activities with Guests. Presenter of activities and broadcast announcements as required
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Proven and documented experience and expertise as an animator or social person (male or female) in a similar working environment at sea or ashore
2. Demonstrated ability to entertain, communicate and socialize with persons of all nationalities and all ages and backgrounds.
3. Successful background as a presenter (on stage or visual media)

RESPONSIBILITIES 1. Introduce show and performances if required by the Cruise Director.
2. In collaboration with the Shore Excursion Manager, and where required by the Cruise Director, conduct Travel talks on the various destination of the Cruise, in the languages best Known to the incumbent for the enrichment and information of Guests.
3. Where required by the Cruise Director, perform as broadcaster, making public address announcement for activities, entertainment and navigation announcement in appropriate languages of the Guests only where this is the policy of the ship and the cruising area.
4. Where required specifically by the Cruise Director, act as liaison host/hostess between the ship and any special language or common-interest group of Guests, offering full hospitality and socializing for this group.
5. If required by the Cruise Director, cooperate with the Program Publisher in the translation of the Daily Program, each one for the language of competence

To apply please send your CV and cover letter to MSC CTD Human Resources

23/10/2013

50617

SLOT TECHNICIAN

Ships

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SLOT TECHNICIAN

Main Function Installs, services, adjusts and repairs coin-operated slot machines, currency changers, video arcade games and currency and coin-handling equipment located in the shipboard Casino by performing the following duties and responsibilities. The position is also responsible for maintaining and repairing signage and the computerized gym equipment.
Education High school graduate
Language Skills English and at least another language.

QUALIFICATIONS 1. Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment and previous slot technician work experience in live casinos preferred.
3. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

RESPONSIBILITIES - Adjusts slot machines, video games, coin-handling, card shuffling and all other machines and equipment following manufacturer's specifications, using hand and power tools. Conducts general maintenance and/or service on all machines and equipment.
- Fills machines with coins and tests electrical and coin-handling systems
- Examines defective machines to determine causes of malfunctions.
- Collects coins and currency from change machines and makes settlements with cashier cage to balance assets and cash retrieved from the machines.
- Prepares written authorization for jackpot payouts and presents to Cashier and/or Casino management based on established Casino Operations policies.
- Conducts daily inspections of the slots machines and equipment.
- Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
- Maintains an awareness of the guests to avoid possible security problems. Observes players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behavior.
- Completes paperwork and/or reports on as per voyage, monthly and/or quarterly basis.

To apply please send your CV and cover letter to MSC CTD Human Resources

Eco Ship

The sea is an ecosystem rich with life and diversity – a fragile system which can be damaged by harmful emissions. MSC Cruises respects the ocean, aiming to carry our passengers around the world with a minimum of effect on the sea itself. We maintain high standards in disposing of waste materials and monitoring our energy usage, doing our utmost to minimize the impact of our ships on the ocean water.

The MSC Fleet

MSC Cruises has the most modern fleet in the world with 12 ships: MSC Preziosa, MSC Divina, MSC Magnifica, MSC Splendida and MSC Fantasia, MSC Poesia, MSC Orchestra, MSC Musica, MSC Sinfonia, MSC Armonia, MSC Opera, and MSC Lirica. The fleet cruises year round in the Mediterranean and seasonally in Northern Europe, the Canary Islands, MSC Grand Voyages, the Caribbean, South America, the Indian Ocean, and South and West Africa.

Careers Available