MSC Cruises

CRUISE GUIDE

Onboard


 
1 Visitors
2 Pets onboard
3 Laundry
4 Shops and Services
5 Casino
6 Attire
7 Currency Onboard
8 New Smoking Policy
9 New Food & Beverage regulation
10 Cellular Service
11 Spa & Salon
12 Wi-Fi connections
13 Dining
14 Children
 
Q: Can visitors come on board?
A: Unfortunately, due to safety and security reasons visitors are not allowed on the ships.
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Q: Can I bring my pet with me?
A: For safety and security reasons, it is absolutely prohibited to bring pets and/or any other animal onboard the ship.
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Q: Are laundry services available onboard the ship?
A: Yes, laundry services are available onboard for a nominal fee.
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Q: What shops and services are available onboard?
A: During your days at sea, browse our shopping gallery. Duty-free prices offered on most items. A variety of gifts, jewelry, clothing and souvenirs as well as toiletries and sundries are available for purchase.  All ships also have hair and beauty salons, sauna and massage, gym, laundry and photographic services with prices published onboard.

MSC vessels carry onboard service providers which may include hairdressers, manicurists, masseuses, photographers, entertainers, fitness instructors, shopkeepers and other service providers who are independent contractors. MSC  has no control over these contractors and is not responsible for the actions of independent contractors that work aboard its vessels or provide services to MSC's guests.

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Q: What do the onboard casinos offer?
A: A variety of games including slots, blackjack and roulette are available in our casinos.   The accepted for  betting in the casino varies by itinerary (i.e., U.S. dollars are accepted on Caribbean and South America sailings and on Ocean Voyages while Euro dollars are accepted on Europe cruises).
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Q: What is appropriate to wear on board?
A:

Casual resort wear is appropriate at any time.

After 6:00pm, jeans, t-shirts, shorts, and bare feet are not permitted in the ships' public areas.

A cocktail dress for women and a suit or coat and tie for men are appropriate on formal evenings (one on 4- to 6-night cruises, two on 7- to 11-night cruises, and four on cruises 15 nights or longer).

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Q: What is the currency onboard the ships?
A:

For your convenience, we provide a cashless system that allows you to sign for all of your onboard purchases (with the exception of the casino on all ships and gratuities on MSC Rhapsody only).

 

At embarkation, you will receive your Cruise Card upon presentation of a credit card.  This magnetic card serves as your identification, stateroom key and charge card for all onboard expenses (bars/refreshments, laundry, room service, spa services, beauty salon, shopping, etc.).  At the end of your cruise you will receive an itemized bill that may be settled in cash or with a credit card.  Please note that the form of currency accepted on board varies by itinerary. VISA, MasterCard and American Express are also accepted.  Personal checks and credit cards other than those listed above are not accepted. 

 

If you do not have a credit card you must establish your onboard account by leaving a deposit of $200 per person or $300 per family (two adults and two children) (€150 per person or €250 per family for Europe cruises) with the cashier upon embarkation.  The deposit must be made in cash or traveler’s checks.  When your onboard purchases exceed your deposit, the deposit must be replenished before you can continue to make charges.  If at the end of your cruise your deposit exceeds the amount of your purchases, the difference will be returned to you.

 

Small amounts of European and US currencies and traveler’s checks can be exchanged at the Purser’s Office on board.  Commission charges may apply.

 

PLEASE NOTE: All accounts are settled the morning of the day before disembarkation.  Thereafter, guests must pay for any drinks and other purchases in cash.  Guests are advised to ensure that they have sufficient cash to pay for these expenses during the last day of the cruise.

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Q:

New Smoking Policy on board !

A:

MSC Cruises has introduced throughout its fleet a “Clean Air” policy, which will allow both smokers and non-smokers to enjoy their holidays on board in mutual respect.

After the introduction of the ‘Clean Air’ policy, the trials of the extensive smoke-free zones have received general approval of passengers.

We have eliminated smoking in all areas where non-smokers and smokers would have shared the same spaces.

We assigned a few rooms where smokers are welcome, but the majority of indoor spaces are now non-smoking.

On all MSC vessels, smoking is therefore only allowed indoors in the Cigar Rooms, the Casinos and in one dedicated lounge. Passengers can also smoke outside, on one side of the sun deck, but no smoking is allowed in cabins or on balcony cabins.

The rest of the ships is therefore totally smoke-free, for the benefit of non-smokers.

Thanks to the Clean Air Policy, MSC Cruises has therefore managed to satisfy both smokers and non-smokers by having a 90% smoke-free ship.

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Q:

New Food & Beverage regulation

A:

In order to ensure our health and security standards, starting November 1st 2008, it will be strictly forbidden to bring food and beverage onboard the vessels of our fleet.

In compliance with this regulation and in order to guarantee the above standards, during embarkation a careful check control will be carried out through all passengers luggage.

In order to facilitate the embarkation process, we ask that you please avoid bringing any food and beverage or transporting any food and beverage as part of your luggage.

Please note below a list of the items that are allowed:

  1. Personal hygiene products: toothpaste, cleansing products, lotions.
  2. Fluid medications for therapeutic use.
  3. Baby gear and baby food items.  
  4. Dietary items: prescribed by a physician.

Any local or “ typical “ food item purchased during the cruise in any port of call will be collected and returned at the end of the cruise.

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Q:

Do you offer cellular service onboard?

A:

Prior to using cell phones while onboard, please contact your cell phone service provider for roaming fees and charges. MSC Cruises doesn’t institute any additional fees or charges associated with cell phone usage while onboard.

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Q:

How do I book spa and salon packages?  What does the spa offer?

A:

Our beauty salon offers a full range of services from haircuts and styling, manicures and pedicures to waxing and makeup application.  Appointments can be made in advance and we suggest you book early to ensure your desired time is available. Our spas offer massages, saunas, facials and a full range of rejuvenating and relaxing treatments.  A  relaxation and meditation room with teak wood reclining chairs surrounded by glass overlooking the open ocean is available without reservations on the MSC Lirica, MSC Opera, MSC Sinfonia, MSC Armonia, MSC Musica, MSC Orchestra, MSC Poesia, MSC Fantasia and MSC Splendida.  We recommend booking spa services early to ensure your desired appointment time.

MSC Cruises vessels carry onboard service providers such as hairdressers, manicurists, masseuses or other service providers who are independent contractors.  MSC Cruises is not responsible for the actions of independent contractors that work aboard its vessels or provide services to MSC's guests.

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Q:

Wi-Fi connections

A:

A Wi-Fi card is available onboard all ships and enables wireless Internet connection in certain areas of the ship displaying the sign "MSC Hot Spot Wi-Fi Area".   All you need is a prepaid MSC Wi-Fi card that will enable your laptop to access the service. You can buy the card from the Reception desk. Prices vary from approximately $21* (USD) for 30 minutes to $42* (USD)  for 1 hour  and $65* (USD)  for 120 minutes.


Configuration and Activation: Your MSC Wi-Fi card is already active and ready for use. All you have to do is reach the designated areas and open your browser. The system automatically connects you to the MSC Wi-Fi portal. Insert your Username and Password (provided on paper).


Conditions: The service is made possible by means of a shared bandwidth satellite connection. For this reason, the service may be slower during peak usage times. Any unused credit cannot be refunded, and the card will be automatically cancelled at the end of the cruise.

*Prices subject to change without notice.

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Q:

What are the dining arrangements?

A:

 

When making your reservation, please let us know your preferred dining time. Dining requests are on a first come, first served basis. There is no guarantee that you will be assigned to yourpreferred dining time, however, we will make every effort to accommodate your request. Your confirmed time of dining and table number will be confirmed upon embarkation.

Evening dining times are listed below. Please note that dining times may vary depending upon the ship’s port arrival and departure times and is at the Captain’s discretion. 

 
Evening Dining Times  1stSeating    2ndSeating
Caribbean Sailings & Ocean Voyages   5:45 & 6:00pm7:45 & 8:15pm
Mediterranean Cruises  7:30pm     9:45pm
North European Cruises       6:15pm  8:30pm
Canada/New England Cruises5:45 & 6:00pm7:45 & 8:15pm

Breakfast and lunch in the dining room are open seating. Breakfast and lunch buffets are also served on the pool deck. Room service is available twenty-four hours a day (surcharge mayapply).MSCCruises makes every effort to accommodate our guests’ special dietary needs. Requests must be submitted at least 21 days prior to sailing and should be confirmed with the maitre d’ on the day of embarkation.

 

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Q:

Are there special activities for children?

A:

Complimentary Kids Club keep your children well-entertained.

The Mini Club is for children ages 3 to 6 which is available during shore excursions.

Juniors Club is for ages 7 to 12

Teen Club is for ages 13 to 17

Please note that activities vary according to the number and the ages of the children on board.

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